About BriaS

BriaS · ‎02-11-2014

2014 is marching by steadily and across the board small businesses are preparing for a breakthrough year full of changes that will prepare them for more efficient success in the decade to come. Small businesses are retiring some of the legacy tools of past decades (think fax machines) in exchange for online tools like Cloud technology, virtual phone systems, and even revamping the commuting culture and office dress code. If your business has set resolutions for 2014 , which are you working on first? What new technologies is your business jumping into this year? Which technologies will you be setting free? What are your greatest obstacles that you're facing this year?

BriaS · ‎02-10-2014

If you’ve been in marketing throughout the years, it may seem like we have crossed over to the other side and we’ve arrived at ‘the future.’ Fundraising is never easy, but it truly has never, ever been this easy. Social media is no longer a cutting edge, emerging tool but rather clearly positioned in 2014 as an increasingly mandatory communication toolbox necessary to carry out a successful online fundraising strategy in addition to the more traditional approaches of an earlier time in internet marketing. Here are a few Nonprofit Technology Trends to Watch Develop in 2014: 1.) Mass Adoption of Responsive and Flat Design Upgrading your website and fundraising communications to support mobile traffic will start to really impact nonprofits. A web presence that is responsively designed for optimal mobile/tablet web browsing has a better chance of cashing in on ‘impulse donating’. 2.) Integration of Digital Wallets into Social Networks Digital wallets will find their way into social media this year and beyond so that it’s easier for donors to donate where they like to share. Imagine a one-tap donation process or text-to-pay option made very, very simple and fun for your nonprofit! 3.) Live Reporting During TV Events As live reporting beefs up in 2014, tweeting during major TV events also gives nonprofits the opportunity to foster your nonprofit’s exposure to major TV viewers with ads and hashtags and by injecting yourself into the trending conversations during that event. During the Superbowl, I got five new followers simply by tweeting the hashtags associated with the commercials I really appreciated! 4.) Maturation of Mobile Fundraising Apps As mobile fundraising apps come and go since the adoption of the smartphone, nonprofits stand to benefit from trying them out and making them part of your fundraising process. Keep an eye out for the trending apps of the day, as they are stronger and better as technology evolves. 5.) Increased Employment Opportunities in New Media Time is money, but social media requires time to use it effectively. The number of social networks your nonprofit manages a presence on and the quality of its content is directly correlated to the amount of time your staff invests in new media. Adjusting your budget to take this into consideration is quickly proving wise to nonprofits of all kinds. Don't be afraid to try something new (and oftentimes free) with your nonprofit fundraising this year. It could just be the breakthrough you've been working towards with your fundraising.

BriaS · ‎01-09-2014

Hi there, The way our billing structure works is that if you want to cancel your account, you must call in to cancel and if we are not aware that no one is using the account, we will continue to bill you until we are notified that the account is not active. I am sorry that you were not aware of this policy prior to the charges. You will need to call in to reactivate the account and negotiate a credit. Please contact our billing team directly. Here is the international number. This website is helpful for calling us from overseas too.

BriaS · ‎01-08-2014

Hi there, If you choose to do this, you'll want to located the Advanced Editor, as Classic Wizard has been disabled. You will click the Email tab, select 'Create', and scroll down to the left-hand margin, to where you see this button: When you click that, depending on the code you are using, you'll select XHTML and paste in your code where provided and apply this code to personalize the subject line: <Property name="Subscriber.FirstName"/> I hope that helps,

BriaS · ‎01-07-2014

Hi there, Are you wanting the document to display? Is it an image? Because there are two options: you can convert it to a .jpg file using www.zamzar.com and upload the image into the library to then insert into your email. Or, if you just want it to function as an attachment, you will upload the document into the library and link to the document with a sentence. Hope that helps!

BriaS · ‎01-07-2014

Hi there, We have change the flow a bit in EventSpot, so here's how you'd find that widget these days. 1. Click on a currently opened event 2. Scroll down to where it says 'Promote your event' under the reporting circle 3. Click "Add Widget". 4. In the Title field, enter the name for the widget that will display on your webpage. In the drop-down menu you can then edit the information you want to include, generate a code which you can insert into your website. If you need further assistance, please call 866.289.2101 and choose EventSpot support,

BriaS · ‎01-07-2014

Hi Chris, Thank you for sharing your emails with us here. They are magnificent! You have done SUCH a marvelous job, I went through all the links, watched the videos and am beyond impressed! They look so professional and fun, makes me want to hire you! I'm not planning a wedding so I'll just recommend you. Wonderful job, you're on the right track. Good luck! I'm sure you'll get plenty of business,

BriaS · ‎01-02-2014

My pleasure!

BriaS · ‎01-02-2014

Excellent! Glad to hear it. Please mark that post as an Accepted Solution.

BriaS · ‎01-02-2014

Updated: November 2017 Hi there, I f the template comes with a 'Shop Now' button, you'll want to highlight the text, select the Link button, and paste in your URL to your website. Here is a screenshot for 2GE users: For 3GE users, If your template doesn't already include a button, click the Blocks tab and add one to your template . Tip: Make your call-to-action prominent by keeping your button placement toward the top of your email. Click the button to open the editor and use the drop-down menus to change the button color, alignment, font style, font color, or font size. Click the Link button to open the "Insert Link" box. Select the Type of link in the dialog box. Note: Adding a mailto link? The subject line and body content can be customized using a little HTML. In the Text to display on button field, replace the default text with a clear call to action. The size of the button will increase or decrease based on the amount of text and the font size. If you have several buttons that you want to keep the same size, try adding spaces or hitting Enter before and after the text to change the length and width. Examples: Buy Now View Our Calendar RSVP Learn More In the Link URL field, paste the URL for your web page. Click Test link to make sure the link is working properly Click Insert to close the box and finish editing the rest of your email. Here is a screenshot for 3GE users: Alternatively, you can do a search on the internet for free button images, select one that you like and upload it to your Constant Contact Library , insert it into your email and turn that image into a clickable link. Any image can be a clickable link, so find an image that works for you and use it to direct your customers to your webpage. Any image can be a clickable link, so find an image that works for you and use it to direct your customers to your webpage. I hope that information was helpful to you,

BriaS · ‎01-02-2014

Hi there, You'll want the Instagram photo to be 22 X 22 pixels to match the others. I hope that helps!

BriaS · ‎12-31-2013

Hi there, It sounds like you're looking for help with the authentication setting for email deliverability and not actually your from name . Either way I'd be happy to help! You can update this authentication by: 1. Click on My Settings in the top right of your screen. You'll see the tab right next to your Library and Contacts tabs. 2. Under the box labeled 'Other'' on the right side of the screen, click the word ON next to Authentication. 3. There you will see that address and you may change it to your own. Here is some information about what Authentication is. I hope that helps!

BriaS · ‎12-30-2013

Hi there, So sorry to hear that this process was infuriating to you. That report is designed to help you resend to those people who did not open in one fell swoop. In the past this was very difficult and highly desired. However, to delete a contact from that section is not an option and that is why you were not able to find how to do this. Here's what we recommend for that function: 1. Put a checkmark in the box next to a contact you'd like to delete 2. Select More Actions 3. Manage Tags 4. Create a New Tag 5. Create a tag called 'To Be Deleted' 6. Click 'Create' then 'Apply' 7. Click on your contacts tab 8. Click into the tag you created called: 'To Be Deleted' and it should show you the number of contacts you wanted to delete from the did not open report 9. Select the contact you want removed/deleted from your Constant Contact account, and select More Actions 10. Select Delete. This contact no longer will receive email from you. They are no unsubscribed so you may add them back again in the future if you need to. Upon returning to your Contacts Tab: I hope that helps you remove contacts from the Did Not Open category,

BriaS · ‎12-30-2013

Hi there, If you have already sent out the email before and it is now in Sent status, you will need to make a copy of that draft so that it is then in draft status. Please see these instructions on copying a sent draft. Hope that answers your question,

BriaS · ‎12-30-2013

Hi there, Sorry to hear that your request has not been honored. We do require a call into our support line for cancellation but it appears that you are located outside of the USA so I have put in a request to cancel your account and they will also review your reimbursement request. Please keep an eye out for an email confirmation regarding the cancellation date on your account. Sorry for the confusion.

BriaS · ‎12-26-2013

Hi there, Welcome to Constant Contact! We're glad you found The Community. I'd like to offer you some insight into your question. Are you looking to send out weekly Best Practices to existing members, or new members? You may create your email dreafts and schedule them to go out a month in advance so that people will receive the messages in their inbox and might be more apt to read them that way since they don't have to sign into your website. Please also check out our Autoresponder if you are thinking of sending to new contacts. Our services could absolutely work for you and if you have additional questions please feel free to post them here or remember that you can always contact Customer Support. Welcome!

BriaS · ‎12-26-2013

Hi there, Sorry to hear that there has been some miscommunication over this issue. The trial last for 60 days, and after that we will bill you for each montht that the account is active, and the amount is based off of the amount of contacts that you have in the account. I have processed your request and our biling team will reach out with confirmation within the next 1-3 business days that the account has been cancelled. But if you'd like to expedite the process, you are welcome to call our billing team directly today: 866-289-2101 and request to speak with billing. Hope that helps,

BriaS · ‎12-23-2013

Hi there, Thanks so much for explaining further what you are looking to do with Constant Contact. It sounds as if you are looking for an autoresponder that would go out to a certain group of contacts (giving donations through a 3rd party.) Our autoresponders send out after the first day a new subscriber signs up for your mailing list (or is added manually) but cannot be sent immediately at this point, or to contacts already on your Constant Contact list, unfortunately. New updates to this feature are being implemented within the next year that will be more robust and applicable to your goals here, however at this time it is not available. You are correct about a sent campaign needing to be copied to send another. If you were sending to individuals this way, I'd recommended creating an email folder to put all of these into as there would be alot. But this wouldn't be done automatically, this would all require management. If you are still looking to have a template made, we do offer Custom Design Services for a fee of $49-99 depending upon the design you're looking for, and that can be set up by calling Support: 866.289.2101. I hope this clears up the question for you, and if you have further questions, please feel free to reach out.

BriaS · ‎12-23-2013

Hi there, Welcome to Constant Contact! I would like to offer you some help with this question. Would you be creating multiple emails that were different for each person? Or a generic email to all with the name of the person who donated autopopulated? If you wanted to do it this way, each contact record would need to be updated to include the information you wanted to be autopopulated (ie. Name, donation confirmation, etc) that way you can use the Custom Details tool within the email editor. You would need to create a list with all of these contacts so that you could send out the donation acknowledgement emails to each person. You could then schedule you email to go out, but you would need to manually send these messages out to that list. If you need additional information on this, do let us know,

BriaS · ‎12-23-2013

Hi there Linda, You may want to bookmark this resource, as it includes Constant Contact pricing charts and that can help you when putting together a proposal. Was there anything else you were looking for?

BriaS · ‎12-20-2013

Hi again, You are correct, actually when in the signup form creation, State is not provided unless you add it as Custom Field 5 at this point, in your Settings/Manage Custom Fields section as you had earlier with your other fields. Then, back at the form creation, you would be able to click 'Additional Fields..." and add in that 3rd field as an option for your clients to choose when signing up.

BriaS · ‎12-20-2013

You will see that it is provided for you, so in this case you wouldn't need to change a custom field on your own. Are you not able to see this menu?

BriaS · ‎12-18-2013

Hi there, Please locate the trash icon to the right of your images and hit that and that should delete your photo. Also, you can put a checkmark to the left of the image or document you want to delete, and look up at the top of the list of docs and images and select 'Delete'. That method is for deleting in bulk if you need to do that. Further instructions on how to do that can be found here. Hope that helps!

BriaS · ‎12-04-2013

Glad to hear that it worked for you.

BriaS · ‎12-04-2013

We sure will! Thank you for the feedback on this, we'll pass this along.

BriaS · ‎12-04-2013

Hi Braeside, We appreciate your feedback on these issues. I have logged your recommendations and have passed them along the the engineering team. We continue to make improvements on the product so this feedback is very important and valuable to us. Thank you for it and I'm glad you were able to find a solution.

BriaS · ‎11-25-2013

Hi there, Sorry to hear about all the trouble with this! Let's see if we can narrow this down. First of all, would you be able to tell me if you are copying a code from a webpage directly into the Advanced Editor in Constant Contact? If this is the case, the template won't necessarily accept web coding, as some of it is incompatible with the way our templates are built, for example if the source code from the webpage is using Absolute Positioning, you can get these 'phantom margins.' You will want to make sure that the code is built in HTML. You can also go into the areas where the margin is set and adjust the number by hand. Also, if you wanted to check the HTML code of a particular block, in using the Advanced Editor, you would have to return to the style sheet to adjust this code. If you are using the basic editor with blocks, you'd want to check the HTML button which appears in the toolbar that floats above each block where you edit font, alignment etc. If you wouldn't mind providing a bit more information about the method you are taking to create this newsletter, I will be able to help your more specifically. Also, if I have you permission to look into the draft itself, please provide that permission and the name of the draft you're having this issue in. Thanks.

BriaS · ‎11-20-2013

Hey there Erin , There is no known issue with multiple users working in the account at the same time. We would advise communication betwee the two ESPECIALLY if both users are in the same email or list at the same time. This WILL bump one out and changes will not be saved, but as for other issue you may be experiencing, if you could submit that feedback or call us if it happens again, we'd like to hear it. But at this point, there shouldn't be an issue with two in the account at one time working on different projects.

BriaS · ‎11-20-2013

Hi there, I would recommend putting the bullets in a separate block altogether. The coding surrounding bullets tend to case what you are describing when in combination with other elements within one block from time to time. If you do not want to use another block, try to insert the elements into cells of a table. Click here to see instructions on using a table. I hope that helps,

BriaS · ‎11-18-2013

Hi there Susan, We sure do! Please follow these instructions for exporting a list of contacts: Put another way: 1.) Select the list you'd like to export, 2.) Select the box to the left of Name at the top of the list of contacts appearing in the middle of your screen, 3.) Select Export. 4.) You will then check the Activity Page and once your file has finished Exporting, 5.) You will click Download Export File and save it to your computer. Hope that answers your question!

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