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In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
I don't like the way it looks, nor do I like the way I have to interact with it. In the past, if I wanted a click report, I could go to reports and see what percentage of clicks were with each link. Then, I could click on the specific percentage if I wanted to get e-mails. Now, I have to go to two different pages to see this information; one of which is very difficult to find. The other - to see the actual e-mails that clicked on each link, are not organized by link clicked; which makes it extremely difficult for me to find the data that I need. Similarly, I cannot select all when wanting to delete or remove e-mails for bounces (or at least, I do not see that option), which is very frustrating. Frankly, the entire new interface is extremely frustrating and useless for us.
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The new format for management of contacts is terrible. Absolutely terrible. The only positive feature is the link that shows possible duplicates. The inability to order lists (and see the entire list name without clicking on it) is a huge setback and is costing our association valuable time. Moreover, if there are many lists, they are not all viewable at once. And once you click on a list and need to go back, the window that shows all lists re-sets to the top. When there is a need to remove a contact from being on lists (but not completely delete from the system), there seems to be no easy way to do that like in the previous version of contact management. Very poorly done Constant Contact. Very frustrated with Constant Contact's decreasing ability to provide an efficient system for non-profits who may already be strapped for time and resources.
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