About CIBN

I helped someone set up a  new CC account recently and noted while working in their account that I was able to search a little more effectively for templates. But it still sucked. 2 to 8 examples came up twice and then it was like it locked up and all options were gone. **bleep**? I don't know what to say about that. It used to be that we put in a keyword and dozens of templates came up. I assume they are in the system somewhere. why can't we find them??? ... View more

I don't like this format thing either. It is really irritating. When I have a problem with a company, I don't want a group discussion. I want someone at the company to fix it. Right now. I want a live human being on the **#@*&%% phone! Also it is not good for you as a company and I have to wonder at your overall intelligence. Why do you want all of the rants that are going on here? It is not good for your brand. We can all see the problems that everyone else is having and that feeds the anger among the users and we can also see when the problem is still not resolved. Get a customer service department that answers the phone and fix problems. How hard is that? Oh by the way, to add stupid to stupid, on one of my previous comments, I did get an email back from someone at Constant Contact after a few days. They told me that if I want service on the weekend to post my problem on Twitter. I laughed for almost an hour at your desire for self-harm. You want me to really take this out on a public forum and air my issues there. I had to assume it was not someone who cared about your company who answered me. Just get a customer service department who answers the phone on weekends and maybe you will save some of us. By the way I still have my account, but I opened 3 for clients with this weekend. I am watching to see if you smarten up any time soon. ... View more

I would like to add that we used to be able to see dozens of choices by typing in a keyword or choosing from categories. Those options are now gone. So even if you have template options we can't find them. ... View more

Somehow along the way this great tool has been becoming really irritating. Emails, and events are not in order according to the date. Emails that have been sent and events that are over are still on the page 1 and don't go to the bottom. I can't search for an event, or an email, or anything. There is no way to search. Ahhhhhhhhhhh! I could scream. I have been using CC for years and there used to be a sort of order. Not anymore. Since I was forced to adopt the new dashboard things don't make sense. ... View more