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About CIBN
CIBN
Occasional Contributor
since
11-23-2012
03-21-2019
6
Posts
1
Kudos
0
Solutions
Badges
04-04-2018
12:27 PM
I helped someone set up a new CC account recently and noted while working in their account that I was able to search a little more effectively for templates. But it still sucked. 2 to 8 examples came up twice and then it was like it locked up and all options were gone. **bleep**? I don't know what to say about that. It used to be that we put in a keyword and dozens of templates came up. I assume they are in the system somewhere. why can't we find them???
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03-10-2018
12:30 PM
I don't like this format thing either. It is really irritating. When I have a problem with a company, I don't want a group discussion. I want someone at the company to fix it. Right now. I want a live human being on the **#@*&%% phone! Also it is not good for you as a company and I have to wonder at your overall intelligence. Why do you want all of the rants that are going on here? It is not good for your brand. We can all see the problems that everyone else is having and that feeds the anger among the users and we can also see when the problem is still not resolved. Get a customer service department that answers the phone and fix problems. How hard is that? Oh by the way, to add stupid to stupid, on one of my previous comments, I did get an email back from someone at Constant Contact after a few days. They told me that if I want service on the weekend to post my problem on Twitter. I laughed for almost an hour at your desire for self-harm. You want me to really take this out on a public forum and air my issues there. I had to assume it was not someone who cared about your company who answered me. Just get a customer service department who answers the phone on weekends and maybe you will save some of us. By the way I still have my account, but I opened 3 for clients with this weekend. I am watching to see if you smarten up any time soon.
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02-09-2018
10:05 PM
I would like to add that we used to be able to see dozens of choices by typing in a keyword or choosing from categories. Those options are now gone. So even if you have template options we can't find them.
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02-09-2018
10:02 PM
1 Kudo
I used to be sooooo happy with Constant Contact. I have been a user for years and I have been advising clients and friends to use you forever. What is happening though? On weekends there is no support. I work on my business all week. I am out with clients and doing sales calls. The only time I have to work on marketing is on the weekend and there is NO HELP ON WEEKENDS. Nobody in the call center and nobody on chat and not even a place to send an email. I have gone from being super happy and in love with your company to very, very frustrated. So much has changed in the dashboard. I was forced to adopt the new model and I can't find older emails to use the same template again. Speaking of templates, where are all the choices. There is no way to search my old emails or events. New events are lost in the event campaigns with old ones taking priority in the list. And search is there for the templates but it does not work. I type in social media and not one social media template that has been there for years is available to see. There used to be so many choices by typing in a keyword. Now it sucks so bad and there is nobody to call to ask if I just cant see it, or if someone without intelligence has removed the options. I am confused. Right now the only thing that is holding me here is the fact that I have spent so much time building the auto-responders that I don't want to do it again somewhere else. Where is the love???
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02-09-2018
09:55 PM
Somehow along the way this great tool has been becoming really irritating. Emails, and events are not in order according to the date. Emails that have been sent and events that are over are still on the page 1 and don't go to the bottom. I can't search for an event, or an email, or anything. There is no way to search. Ahhhhhhhhhhh! I could scream. I have been using CC for years and there used to be a sort of order. Not anymore. Since I was forced to adopt the new dashboard things don't make sense.
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02-09-2018
09:52 PM
I am in need of support. Call me, or better yet text me because I (like many others) tend to not pick up solicitation from 1-800 numbers and will miss your call. I too noticed this company used to be awesome and now I can't even send my email marketing company an email. So frustrating!
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