About Melissa_M

Hi Margot.   I'm sorry that you were having trouble adding contacts. When you say that we dropped out, do you mean that the site disconnected or closed down? Did you receive any error messages? What internet browser are you using? Some of our customers seem to have better luck using browsers like Mozilla Firefox or Google Chrome. I might try those if you are using Internet Explorer. If you could please give me a little more information on what happened I would be happy to troubleshoot this with you and help you out so this doesn't happen again. Please let us know if you have more information.  ... View more

Hi Karen.   I'm so sorry that you are noticing that the page stops responding after 10 minutes or so. That definitely must be frustrating...Usually your browser/browser version can have a big impact on things. Some of our customers seem to have pleasent experiences using Google Chrome or Mozilla Firefox. May I ask which browser you are using? I would also check out this FAQ on Optimizing Your Browser for use With Constant Contact. This will make sure that everything is set up right so you get the absolute best experience. Please check out that FAQ and if after following the steps there you are still noticing issues, please let us know. I will do everything I can to make sure we get this running properly for you.  ... View more

Hi Berry.   Tony is correct. The exact HTML code for the sign up form is not available. However, you can use an integration like Formstack that might let you get the HTML for a sign up form. I would check out our Marketplace for the Formstack app.  ... View more

Hi Pamela.   I understand that you already paid for an account. However, I'm going to need a little more information in order to better assist you. Did you create a new trial account by accident? Are you currently paying for two accounts? I'll need a little more information so I can properly understand what is going on. Please let me know.   ... View more

Hi Jennifer.   I understand you are curious about where all of your data and work went. I searched your name in our system and it looks like you actually have two different accounts. Perhaps when you became a paying customer you did not pay on the proper account. I would call into our Billing Team and have the payment moved from the empty account to your trial. This should make the trial your paid account and they will be able to close the account that has no information in it. Our billing team can be reached at:  (855) 229-5506 ... View more

Hi @SSBC    I understand that you'd like to see this functionality. We are actively working on making fixes to our product and we do take customer suggestions to heart. Have you submitted your feedback on this desire in our Email Marketing Feedback area? Our engineers do monitor these forums and take popular suggestions to implement in future releases of Constant Contact. It would really be beneficial if you submitted your feedback there. Thank you so much.   ... View more

Hi nyikoc.   I'm sorry you are having trouble finding your inbox!  Once you log into your Constant Contact account you will want to go over to "Campaigns" on the left hand side. From here you can access all of your past campaigns and you can create a new one by choosing "Create" in the upper right hand corner.  ... View more

Hi Eric.   I understand your concerns regarding consent to mail to people that have 'liked' your Facebook page. Unfortunatley after confirming with my compliance team I have found out that just because someone likes your page on Facebook does not give consent for you to mail to them on Constant Contact. Because they liked your page on Facebook they will get updates from you that way, but it does not give consent for you to add them to your Constant contact mailing list and contact them that way. However, because they liked your page you can always use Social Share to reach out to your Facebook specific fans and share your emails on this page. ... View more

Hi Karen!   I'm happy to help you out today. I can image the site not loading must be frustrating. This is likely due to the browser/version of your browser. I have not heard of any explicit issues that would cause slowness like that which leads me to think it has to be something with the browser you are using. I would download Google Chrome as this browser seems to work the best and runs our product very well. If you are using Mozilla Firefox or Internet Explorer, check out the FAQ about Optimizing your Browser for use with Constant Contact. Please let us know if after switching browsers or optimizing your browser it is still running slowly for you. Thank you!  ... View more

Hi Michael.   I'm sorry that you got locked out of your account and the hold time has been very high. Due to the new Canadian Anti Spam Legislation the Account Review team is busier than normal. However, I made a ticket to the Account Review team to contact you at the phone number provided. I was told that it would be around a 48 hour turn around so probably tomorrow or the day after you will be contacted. In terms of the border on the template, that can easily be added. I went into your account and made an email titled "Support" and made the template border thicker and the same blue color as your logo. If you need any other edits made I am happy to help.   If there is anything else I can help with please let me know. ... View more

Hi Patricia.   I'm sorry that you are experiencing this issue today. This is actually a known issue with the product right now. We are actively tracking this and hope to have it fixed soon. The only work around we have currently is to create the invite through our email marketing program. However, by doing this work around you won't be able to re-send the email to non-responders as it was created through the normal email marketing. I'm so sorry for the trouble this causes you. If you'd like I could note your account for someone to contact you when this gets resolved.  ... View more

Hi Amitk.   I'm happy to help out! I'm sorry that you are having trouble sending the email. Is it still showing you as a trialer? Sometimes all it takes is to have you log out of the account and log back in and then try to schedule to the full list. It should then let you send it without any issues. If you are still struggling with this please let me know and I will do my best to help you out!  ... View more

Hi Rohit. I'm happy to help you out today. I understand that you need assistance with the software. If you'd like to buy the product, I would give our Sales team a call. They would be happy to help you purchase the product and give you a quick run down of how it works. You can reach the sales team at: 866.876.8464.   If there is anything else I can do for you please let me know!  ... View more

Hi Kevin. Unfortunately right now we have some product features that are needing to be addressed before we start adding on additional features to Constant Contact. I can assure you that every time someone comments here that they are wanting to see this feature we are adding your votes to our engineers and pushing your feedback on. I am sorry that it has been requested for so long and hasn't been added yet. We are doing everything we can to address the immediate needs of our customers and get things added as soon as we can.    Hopefully this gets more attention and can be added soon.  ... View more

Hi Samantha!   I've passed your feedback along! Thanks so much for letting us know! ... View more

Hi Yash!   I'm sorry that this is giving you trouble! Basically this means that we have to verify your email address before you send the mailing. If you are not receiving the verification email that is a separate issue in itself. I noticed that you are using a Gmail address. The verification email might be ending up in either your Spam folder or your Promotions folder. Before we take any other actions you should check there and see if you ended up receiving it after all.    If it did not end up in Promotions or Spam please let me know. We will get this figured out for you. ... View more

Hi there!   I noticed that the account you are posting from is currently in trial mode with our new Constant Contact. Did you have a past account that might have your old information on it? It seems like the one here is new and in trial mode of the new Constant Contact Toolkit. If you had a previous account, it might be under a different username. Please let me know because I can assure you your emails in Constant Contact wouldn't just disappear.  ... View more

Hi Cristi!   Thanks so much for posting in the community. I'm sorry that adding a user is giving you trouble. I checked on your account and I see that you currently have four users on your account. After you hit the submit button nothing explicit happens - It certainly shouldn't clear the form though. It should just bring you back to the main page of managing users and you should see the new user(s) there.    If this is not happening for you I would try using a different browser just for troubleshooting to see if it is specific to the internet browser you are using. I was able to create a new user just fine in Google Chrome. Are you using IE or Firefox? If you're in Internet Explorer try using Firefox and vice versa. Let me know if that works for you and if you are still struggling you can try optimizing your browser for use with Constant Contact. ... View more

Hi Brian.   I understand that the birthday feature with Constant Cotnact can be a little troublesome as it is now. I'm sorry about that. We are always working on improving things. If you could please leave your feedback in our Contact Management and Reporting Feedback area I think that this idea would be very popular. I know that other customers have wanted to see this functionality as well.    Also, I know this is not a solution, but you could make your Custom Field, Birthday - Please enter 00/00/0000: That way customers will see that's how it should be being entered. That might be a temporary work around until this feature hopefully gets added. However, I definitely suggest you leave your feedback.   Thank you so much! ... View more

Thanks, Tony!   ... View more