About Melissa_M

Melissa_M · ‎08-28-2014

Hi @CreativeLabels This does seem like it was in regards to a template design. Do you have any inquiries or troubles with receiving your own template? Please let me know and I would be happy to look in to it for you.

Melissa_M · ‎08-28-2014

Thank you for the screenshots, Cheryl. That is definiltey not how things should be displaying. I noticed that you are using a Mac because of the icons on the bottom of the screen. What I would try is this FAQ: Click Here It will give you steps on how to to optimize Chrome to run better. I would also check your version of Java because it seems like it might be a flash problem as well. Please try these steps and let me know if this is still happening for you. I promise we will get this working!

Melissa_M · ‎08-26-2014

Hey Marian. I'm so sorry that you are having trouble with the website. What sort of things are you struggling to find? Perhaps I could point you in the right direction or show you some webinars that would be beneficial for you. We are here to help you out with anything that you need. If you'd like, we could also set up a call back with a representative that could use Glance and walk you through the basics. I promise we are here to help you out! Please let me know if there is anything we can do for you.

Melissa_M · ‎08-21-2014

Hi Suresh! I understand you are curious about pricing for 15,000 contacts. That would fall into the category of $195 dollars per month. If you have any other questions regarding pricing or billing information please let me know! I'll be happy to answer any questions you have.

Melissa_M · ‎08-21-2014

Hi Cheryl. I'm sorry that Home and Campaigns are not showing up in Google Chrome. That is definitely a browser that our customers seem to have the best experience in. If you are seeing issues in Google Chrome with things not showing up, can you please provide us with a screen shot of the issue? It might be the screen resolution on your computer or your Google Chrome might be zoomed in. To zoom out, hold the CTRL button on your keyboard and then hit the minus sign. This should zoom out. You want to be viewing at 100%, no higher. Please provide us with a screen shot and try zooming out. I'm sorry for the trouble!

Melissa_M · ‎08-20-2014

Hi @MarkM566 I'm so sorry that your custom fields are not populating. We are aware of this. I looked into your account and I see that you have a case open with our Tier 2 team. They will reach out to you regarding any updates with this issue. I sincerely apologize for the inconvenience.

Melissa_M · ‎08-07-2014

Hi Cameron. I have removed the logo from your footer. You might have to log out of your account and log back in to see the changes. Thank you!

Melissa_M · ‎08-06-2014

Hi @LeslieB071 I understand you'd like to put the PDF in the body of your email. Unfortunately Ellen was correct. The best way to achieve something like this would be to put the PDF into a JPG format and insert it into the body of your email. If it's multiple pages your email will get long fast. I hope this helps out!

Melissa_M · ‎08-05-2014

Hi Margot. I'm sorry that you were having trouble adding contacts. When you say that we dropped out, do you mean that the site disconnected or closed down? Did you receive any error messages? What internet browser are you using? Some of our customers seem to have better luck using browsers like Mozilla Firefox or Google Chrome. I might try those if you are using Internet Explorer. If you could please give me a little more information on what happened I would be happy to troubleshoot this with you and help you out so this doesn't happen again. Please let us know if you have more information.

Melissa_M · ‎08-05-2014

Hi Kristina. I'm sorry that we do not have this capability right now. I'm sure there are other customers in your exact situation that would find this very useful. What I would suggest doing at this time is leaving your feedback about this in our Email Feedback area. That way other customers can vote on it and show just how intersted they are. The more votes it gets, the more popular the idea will get and the engineers will understand that this is something a lot of our customers could use and benefit from.

Melissa_M · ‎08-05-2014

Hi @District58 I understand you'd like to get to using tags. It looks like where you took that quote from, the steps have changed. I'm sorry about that. I will edit the original post so it has updated information and steps. If you would like to add multiple tags to a contact, you would put each separate tag in the same column separated by a comma. So say you'd like to tag "Mary" with the tags, Connecticut and Frequent Shopper. In your excel sheet, it should look like this:

Melissa_M · ‎08-04-2014

Hi Tony. The plus sign issue with Simple Share should be resolved. If you are still experiencing the plus sign issue can you please email us at social_support(at)constantcontact(dot)com? It should be resolved now and you should no longer be seeing the plus signs. If you are experiencing other issues with Simple Share, please let us know that in the email you send. Sometimes all it takes to fix posting issues with Simple Share is to re-authorize the app because the permissions can expire over long periods of time.

Melissa_M · ‎08-04-2014

Hi @AureaV2 I have removed the Constant Contact logo from all of your footers. If you'd please log out of your account and log back in, you should notice the change!

Melissa_M · ‎08-04-2014

Hi Ralph. I'm so sorry for the trouble this is causing you today. If you could please take a screen shot of how your screen looks and then email it to social_support(at)constantcontact(dot)com so I can attach it to a case and have my Tier 2 team look at it? That way we can decide what is causing this and how to fix it. Thank you so much!

Melissa_M · ‎08-04-2014

Hi Kristina. I'm so sorry that you are having trouble with this. Tony did give the right answer here. Unfortunately you would either need to A. Have access to their account, or B. we have a custom services team that can do the copy for you but it does come at a fee of $50 dollars. It's a one time fee to have that template moved into your client's account. Please let me know if you would like to set up the custom services campaign copy and I would be happy to set up the case in your account for them to contact you. Please let me know if there is anything else I can assist you with. Thank you!

Melissa_M · ‎07-29-2014

Hi Karen. I'm so sorry that you are noticing that the page stops responding after 10 minutes or so. That definitely must be frustrating...Usually your browser/browser version can have a big impact on things. Some of our customers seem to have pleasent experiences using Google Chrome or Mozilla Firefox. May I ask which browser you are using? I would also check out this FAQ on Optimizing Your Browser for use With Constant Contact. This will make sure that everything is set up right so you get the absolute best experience. Please check out that FAQ and if after following the steps there you are still noticing issues, please let us know. I will do everything I can to make sure we get this running properly for you.

Melissa_M · ‎07-29-2014

Oh, great! I'm so glad that ended up working for you. I understand those permissions can be a little misleading but Simple Share needs that permission level in order to be able to auto-post Simple Share when your email sends and you set it up. All in all, glad you got it working.

Melissa_M · ‎07-29-2014

I'm so sorry about that... Something has to be going on as Facebook pages, personal and business, should work just fine. Can you do me a favor? On Facebook, look in the upper right for the downward facing arrow, then choose "Settings". From there, look for "Apps" on the left. Find Simple Share by Constant Contact and remove the app using the 'X' Once you have removed the application from your account, go back to Constant Contact and try to re-authorize the app. When re-authorizing be sure to allow everything that Facebook asks for and then it should show up with the pages you are an admin of as well. Give that a shot and let me know if that works for you. If not, we will definitely need to do some investigating as this should work.

Melissa_M · ‎07-29-2014

Hi Maureen. Unfortunately it is true that we do not work with LinkedIn groups right now. Simple Share only works with Facebook personal and Facebook business pages, Twitter and LinkedIn personal pages. When adding a Facebook business page, you do need to be logged in as your personal account and there is a step where Simple Share asks to see which pages you manage; that is where you choose the business page. You can see the steps for how to add Simple Share to those pages with this FAQ: Click Here However, I know that you are not the only person that wants to see the ability to share to group linked in page. Please be sure to leave your feedback about this in our Email Feedback area. Thanks for helping out as always, Tony.

Melissa_M · ‎07-28-2014

Hi Berry. Tony is correct. The exact HTML code for the sign up form is not available. However, you can use an integration like Formstack that might let you get the HTML for a sign up form. I would check out our Marketplace for the Formstack app.

Melissa_M · ‎07-28-2014

Hi Pamela. I understand that you already paid for an account. However, I'm going to need a little more information in order to better assist you. Did you create a new trial account by accident? Are you currently paying for two accounts? I'll need a little more information so I can properly understand what is going on. Please let me know.

Melissa_M · ‎07-23-2014

Hi Jennifer. I understand you are curious about where all of your data and work went. I searched your name in our system and it looks like you actually have two different accounts. Perhaps when you became a paying customer you did not pay on the proper account. I would call into our Billing Team and have the payment moved from the empty account to your trial. This should make the trial your paid account and they will be able to close the account that has no information in it. Our billing team can be reached at: (855) 229-5506

Melissa_M · ‎07-23-2014

Hi @SSBC I understand that you'd like to see this functionality. We are actively working on making fixes to our product and we do take customer suggestions to heart. Have you submitted your feedback on this desire in our Email Marketing Feedback area? Our engineers do monitor these forums and take popular suggestions to implement in future releases of Constant Contact. It would really be beneficial if you submitted your feedback there. Thank you so much.

Melissa_M · ‎07-21-2014

Hi nyikoc. I'm sorry you are having trouble finding your inbox! Once you log into your Constant Contact account you will want to go over to "Campaigns" on the left hand side. From here you can access all of your past campaigns and you can create a new one by choosing "Create" in the upper right hand corner.

Melissa_M · ‎07-11-2014

Updated July 2019: The information below is outdated. The ability to have multiple contacts with the same email address is no longer available. Instead we suggest using a custom field. ---------- Hi Cheryl! I am happy to help you out with your dilemma today. This is completely do-able within Constant Contact. What you'll have to do is have two different contact fields. So for example, say you have Mary Smith. Mary Smith can be in the account with the email thesmiths@yahoo.com. Then, you can have a separate contact for John that is John Smith with the same email thesmiths@yahoo.com. Mary can exist in List A, and so can John because our system reads them as separate contacts even though they share the same email address. That way each person can receive personalized emails.

Melissa_M · ‎07-10-2014

Hi Eric. I understand your concerns regarding consent to mail to people that have 'liked' your Facebook page. Unfortunatley after confirming with my compliance team I have found out that just because someone likes your page on Facebook does not give consent for you to mail to them on Constant Contact. Because they liked your page on Facebook they will get updates from you that way, but it does not give consent for you to add them to your Constant contact mailing list and contact them that way. However, because they liked your page you can always use Social Share to reach out to your Facebook specific fans and share your emails on this page.

Melissa_M · ‎07-10-2014

Hi Josh. I'm so sorry that you were having trouble with Simple Share. When you say that it doesn't work, what kind of troubles are you having? Is it not loading? Are you seeing any plus signs between the words? Are you getting any error messages? With a little more information I'd be able to assist with the situation much better.

Melissa_M · ‎07-10-2014

Hi Liz. Unfortunately I don't have an ETA or idea if this will be added to the program for right now. Currently we let all emails stay in the trash in case it is ever needed again. We do this to make sure that if something is accidentally deleted it will be able to be restored. If you'd like, please leave your feedback about this issue in our Email Feedback area. Thank you!

Melissa_M · ‎07-09-2014

Hi Michael. I'm happy to help you out today. Unfortuantely there isn't a way to have someone select a list and then be added to another list automatically that is not visible. If they have the option of signing up for certain lists they will only be added to the ones they sign up for. However, if you'd like, manually after they sign up for the indicated lists, add them to the default list of your choosing. However, keep in mind that this may not be consented if you add them to a list that they did not sign up for and send them communications that they did not consent to receive. For example, if they sign up for a sweepstakes only list, you shouldn't send them your monthly newsletter because of that. Only send them communications in regards to sweepstakes. I hope this helps!

Melissa_M · ‎07-09-2014

Hi Jeannie. That is certainly a work around to the issue. Thank you for sharing!

About Melissa_M

Re: paid for it not getting it.

Re: Home, Campaigns links do not show up. Contacts...

Re: Not very user-friendly

Re: I would like to contact u through mail

Re: Home, Campaigns links do not show up. Contacts...

Re: Inserted Custom Contact Fields Do Not Populate

Re: How to remove logo "Trusted email from constan...

Re: PDF in body??

Re: spent over an hour adding contacts - extending...

Re: Creating email in MY account for a client to s...

Re: Import Tags

Re: How To Post Your Emails to Facebook Using Simp...

Re: How to remove logo "Trusted email from constan...

Re: INTERIOR WINDOW CUTS OFF CONTENT

Re: Creating email in MY account for a client to s...

Re: This site is terrible

Re: How To Post Your Emails to Facebook Using Simp...

Re: How To Post Your Emails to Facebook Using Simp...

Re: How To Post Your Emails to Facebook Using Simp...

Re: HTML Signup Form

Re: i already pay for an account

Re: what happened?

Re: Can you rename an email that you've already se...

Re: where may i see my inbox?

Re: Personal greetings (customized) for shared ema...

Re: Importing Contacts

Re: Simple Share

Re: Permanently remove (delete) an email

Re: Approve new contacts

Re: changing email addresses