We used to love Constant Contact (for the most part). Now, we are looking elsewhere and will not be recommending it to others. I work for an AMC with a smaller association client and having email campaign and survey options in one place was a great benefit. We just renewed for another year in August and feel like we wasted our money. Other clients are also having issues and we as a company are looking for other options that will better serve our clients. The new survey tool is just awful. We utilized the skip logic feature for almost all of our surveys in the past. Now it isn't even an option. Other key features that are now missing: 1. The types of questions that we can now create is very limited compared to the legacy survey builder. 2. The ability to resend the survey to people that haven't taken it in a seamless one. Updating the list the survey goes out to in a second round is now a completely manual process. 3. The export of the data is terrible. The old exports were great. Now I am having to spend hours of time converting the data into a usable format before I can spend my normal amount of time analyzing the data. Our AMS has a survey function that is now the same quality (or better than Constant Contact) and now has an email campaign functions that improves regularly. We are considering our options. Constant Contact is too expensive to now provide little value to us now that the survey tool is gone.
... View more
It would also be nice to resend to people that have started, but not completed and submitted the survey. I have 147 starts and only 48 submissions, but there is no way to tell who started it, so I can easily email them a reminder.
... View more