Here's an idea...how about you don't roll out a half-baked Contacts update until you test it with existing customers and listen to your customer support team - I spoke with FOUR of them yesterday trying to resolve resubscribing ONE contact and every single one of them said the same thing - that the new Contacts update is awful and should not have been rolled out. Talk about bad press when your own people are telling customers how bad the update is. COMMUNICATE to your customers and let us know this is coming and what to expect. DON'T take away key and essential items such as: Resubscribe button. Having to email each contact who gets unknowningly unsubscribed the link is inefficient and puts the onus on the customer. That little button was essential to retaining valuable customers Unsubscribe lists. The fact that I have to download an entire contact list of more than 5k contacts and then go through my own sorting process shows me that your development team is completely disconnected from your customers. Contact search. This is now overly complicated and since folks change their email all the time, it was super easy to put in part of a name and get a field of options. Again, if there'd been any communication about the update, or say a video tutorial of the new features, I would have known more. This is the second time in two years that we've experienced issues with our contacts. First one was some sort of list purging cause by a glitch in the system. Now we have a wonky, ill thought out update that is a pain. I spent 2.5 hours on the phone yesterday trying to get ONE CONTACT back into the system; the contact had already re-subscribed and I'd added them back to the list. I could go on and on, but you get the idea. TEST and COMMUNICATE. It's what you're supposed to do.
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