@SusieB1 Thanks for reaching out Community and well done. Cleaning your mailing list is definitely a best practice! Each month we determine your bill according to the size of your contact list. The price is based on the greatest number of unique email addresses in your Constant Contact account during the previous billing period. You are correct your billing is reflecting a lower amount of contacts.  Here is how to check your invoices within your account.   Additionally, if you do have further questions the billing team’s contact information can be found by clicking here. Let me know if I can assist you with anything else!   ... View more

@JoyceC224 Thank you for reaching out to community regarding your open rates! Each quarter, we gather and examine the data from over 200 million emails sent from Constant Contact customers who have recorded their business type. The result is this table of averages. It should give you a sense of how your results compare with others in your industry, so that you can meet and exceed your business goals. ... View more

@AmyB358  Thanks for reaching out in the Community regarding your WordPress plugin issue. I am sorry you're having issues connecting to the plugin and we would like to troubleshoot the issue with you further. If you can, please call us so we can get you in touch with our specialized integrations team to investigate this in more detail. ... View more

@JuliaD56    Thank you for reaching out to the Community! I apologize for the inconvenience but we are not implementing HTML into the Third Generation editing system yet. The editor is designed to be mobile responsive so those layouts will create a stacked effect, making it easier for your contacts to read and go to your desired page.  What integrations are you looking to connect with?  I would be more than happy to track this feedback on your account for our engineers to review. Again, I apologize for any inconvenience this has caused.  ... View more

@JustinS003 Thanks for reaching out to community. I am sorry you're having issues. This is not the experience we want our customers to have. Could you provide some details on what isn't working? For example, what is the name of the campaign you're working in? Are you receiving any error messages? What browser are you currently using? If you have not yet tested your browser, I would suggest trying a different browser or a private/incognito window. We have seen non-compatible browsers or a 3rd party add-on effect how Constant Contact works. Please let us know if trying a different browser helps. ... View more

@YTTPB  I am sorry to hear you are seeing messages like this. We're happy to help. Can you help with some details?   - What browser are you usually working in when this happens? - Is there any action that causes an error or does it seem random? - Can you screenshot the error next time you get it and email it to us? - Are you pasting content into your email from another source? - Are you copying the same template to use again? - Are you on a work or home network? - Where in the world are you located? General area is fine! ... View more

@WellspringCalgary  Thank you for posting to the Community. Deliverability and getting your emails into your recipients inboxes is one of our top priorities. We are tracking the issue with Office 365 but Constant Contact has limited information in terms of the specific cause of the issue. One recommendation I do have if you have the option is to click "not junk" to help your email client learn that the emails are wanted. If you do want to speak directly to our delivery team as they are the experts for these types of questions. Here is the information on where they can be reached. ... View more

@AmandaC825 Thanks for bringing your question to the community! It can take upwards of an hour for the account name to update in the header bar after you have changed that information.  I am sorry for any inconvenience. ... View more

@MikeB8104 Hi Mike!   Thanks for reaching out to community! I am sorry you're having issues scheduling your campaign. During your trial, you have 60 days to create campaigns and test them out with up to 100 unique contacts. We recommend creating a "test" list of trusted friends or colleagues who can share their honest opinions about your campaign, but you can also jump right in and send your campaign to existing contacts you have. Sending campaigns in your trial helps you get a sense of the end-to-end experience. However, it sounds like you are ready to jump right in! If you would like the ability to send to all of those contacts, you will just want to become a paying customer by clicking on the silhouette of the person in the upper right of your account and clicking on "Plans and Pricing." I hope this helps! Please let us know if there is anything else we can do for you. Thank you for choosing Constant Contact. ... View more

@PeggyC72  I'm sorry that you have been experiencing issues with seeing the content of your email campaign and I wanted to check in.   I can see scheduled emails in your account, and I wanted to inquire if you were able to see and save your email campaign since posting your issue.   Also, if you are still seeing a blank email campaign when opening your draft, it can be caused by a browser issue and there are a couple things I can suggest to resolve the issue: Close the campaign and try reopening. Close your current browser and reopening it. Please let us know if you need any further assistance! ... View more

@AmyG7992 Thanks for reaching out to Community! I am sorry your email address has bounced as suspended and I have cleared that suspend bounce as a courtesy for you. In general email addresses get marked as suspended after bouncing repeatedly as non-existent. Because of this Constant Contact won't attempt to send any emails and will automatically mark them to help avoid any negative impacts on deliverability. Anytime you know the address is correct on a contact that has bounced as suspend, our Support Team can troubleshoot up to 5 contacts. If you are working with a list or suspended contacts larger than 5, please reach out to our Deliverability Specialists. These support agents can help look further into these contacts or any other contacts that may bounce in your account. ... View more

@Diocese_of_Iowa  Thank you for reaching out to the Community! I can definitely understand how helpful the ability to see information on registrants and guests are for the event organizer. 1) Currently the email sent to registrants does only go to the registrant's email. I apologize at this time this is not currently a feature we provide. 2) You are of course correct guests don't show in the list of registrants. However, guests will show in the event full reporting or the registrant details. We are tracking this feedback and will keep it in mind when deciding our planning with our Event system. Thank you for bringing this up. ... View more

@JenniferE3043 Hi Jennifer! Thanks for reaching out to Community! Great question. Although you cannot manually send an update form, an update profile link is easily accessible at the bottom of the email you send out to your contacts. You simply direct your contacts to click on the link to update their information. Of course if you need any additional help, please let us know! ... View more

@PamelaS2436 Hi Pamela! Thank you for reaching out to Community! We have two types of design services. The first service is our Campaign Design service. With this service you provide us the website, PDF, or branding to base your design from, and our designers will provide a draft that you can revise on your own or you can work with our Support team on making further edits. You also have the choice to work with a dedicated designer that will work personally with you on your design and create a more advanced email template. These services are only available for paying customers. Right now, I can see that you are in a trial and we're happy that you're already thinking ahead! When you become a paying customer, you can submit your request and we'd be happy to design a great looking template for you!   For any integrations that would be used to manage contacts from other sources you can check in our Marketplace that provides information on any apps and integrations that work with Constant Contact. Also, there are discounts available for non-profits who elect to do a pre-pay and tax exemption for qualified customers. Of course if you have any other questions, please let us know! ... View more

@VMC_Email-Manager Hello and thank you for reaching out to the Community! I'm sorry to hear that you are experiencing difficulty with formatting your links. One suggestion to help avoid a two-step process on formatting your links is to set your global link formatting before adding your links to your template. This will apply the style you have chosen for the link color, font, and font size. The global text style options even let you remove underlines from your links! You can also edit and change individual links to make them stand out. Changes made through the text editor override global styles and won't change when the global styles are changed. We do appreciate your suggestions and we are always happy to help! ... View more

@PPMM7 Thank you for reaching out to the Community! I'm sorry to hear that you are experiencing difficulty with changing your payment method; however, in order to discuss billing for your account, you'll need to contact our Billing Support directly. The billing department is available Monday-Friday 8am-8pm EST. You can find Billing department contact information here. We will be glad to look into this for you. ... View more

@DaveM4302 Hi! Creating segments are a great way to help manage your contacts. To purge a segmented group of contacts, you will need to create a list of those contacts and then delete that list. Let me know if I can assist you with anything else! ... View more

@LouieS65 Hello! Thank you for reaching out to us through the Community.  It would be best to get in touch with our billing team via phone so they can help explain the pricing tiers and any available options for lowering your bill.  Their contact information can be found be clicking here. Let me know if I can assist you with anything else! ... View more

Hi @ScottK1736 I am sorry you are having issues with creating your Facebook Lead Ad. One thing we can suggest if you haven't already tried is disconnecting and then reconnecting your Facebook account. Also, since we have not heard reports of no response after clicking "Promote", I have submitted a case for your issue to be looked into further. Additionally, you are always welcome to reach out directly to our Facebook support team at 855-816-6502. ... View more

Hi @RichardR359! Thanks for the feedback on the new reporting interface and I'm sorry that you are having trouble finding the links that were included in your email. You are still able to view the links in the reporting for your email by following Step 2 in the article I have included. If you have any further questions please feel free to reach out to us. ... View more

@EvanS304 Hi Evan! I am sorry you can no longer select contacts and update tags with the new reporting interface. You would need to select your contacts from the specific report category, create and add to a new list. After making the list, go to contacts and open the list and manage the tags from the list view. I apologize for the inconvenience and I am happy to pass along your recommendation to be able to update tags from the reporting page. ... View more

Hello @MikeA6! Personalizing your subject line is a great new feature. I am sorry you've had difficulty finding the option. You can click here to see how to use this subject line personalization feature. We're always here to help if you have any further questions. ... View more