About Mary_S

@user208725  Thanks for using Constant Contact for your email marketing. In regard  to questions that are related to certain European laws, we cannot give direct advice/information about legal or privacy questions. But you can reach out to our legal team at legal@constantcontact.com for further assistance. ... View more

@JasonP237  I agree a huge swing in your out-of-office bounces is something to warrant investigation. I did take a look at about a dozen of your most recently campaigns and saw a consistent 35-40 out-of-office bounces noted. I did check with the deliverability team and they said these bounces can vary from each email client. Some email clients will bounce back an out-of-office message to us that our system identifies and labels correctly but other email clients do not. In mentioning you were seeing a swing of up to 200, the team asked that you call in so they could troubleshoot further. ... View more

@user17987  Thanks for reaching out in the Community regarding the issue with horizontal lines in the display of your campaign. We know how important it is for your emails to look consistent across all email platforms.  One additional potential workaround we have found that you can give a try since the screenshot of your campaign appears to be a single column campaign:   Drag a block like a divider next to the affected block to create a column layout Add all the affected blocks to one column Delete the block/divider in the other column, so that the content is back to one column  I have submitted your request to be contacted/emailed on any updates regarding any changes in the issue as the engineers work toward a solution. ... View more

@PatB2  Thank you for reaching out to the Community. The confirmed opt-in function is a great way to ensure contacts wish to receive your campaigns. In answer to your question, if you upload contacts to use in an email opt-in campaign then those contacts would be included in your subscriber count.   The best route to ensure that contacts have opted into receiving communications from you before you upload those emails into your account is to send the opt-in link outside of Constant Contact. Click here for the instructions.  This would also avoid the contacts being included in your active, billable subscriber count. ... View more

Hello @KRUSEASSET  Having the ability to have multiple links within in a single image is a great idea but currently we do not have any sort of overlay to achieve multiple link functionality. To accomplish your goal, I do suggest cutting your image into separate smaller photos so that each section can be clickable to a different link. I put an example into your account to help illustrate. Check out the campaign named, "Example of Multiple Links to Appear as One Image". There are three images each with their own link but gives the appearance of one large image. I hope this helps you move forward on your quest to have multiple links in what looks like a single image. ... View more

@WestNetLearning.  Thanks for reaching out in the Community regarding your WordPress plugin issue. I can see you have already changed your password; we would like to troubleshoot the issue with you further. If you can, please call us so we can get you in touch with our integrations team to investigate this in more detail. ... View more

@JenniferF522  Thanks for reaching out in the Community regarding your WordPress plugin issue. We would like to troubleshoot the issue with you further. If you can, please call us so we can get you in touch with our integrations team to investigate this in more detail. ... View more

@KPerry    Thank you for reaching out to the Community. I apologize that you are having difficulty generating the needed prepayment deposit invoice while in your account. I did generate both the 6 month and 12 month invoice emailed each of them to the billing email address on the account. ... View more

@cyberpublisher  Thank you for reaching out to the Community regarding your an outstanding balance on your Constant Contact account. I did email information regarding your billing as requested. ... View more

@BruceR43  Thank you for reaching out to Community. I do see the campaign that you sent out on October 8 and the system does show it was set to resend to non-openers on Friday morning. I did stop the automatic resend to non-openers on your October 8th campaign as you requested. In the future if you do wish to cancel the automatic option, here are the steps on how you can prevent the email from automatically resending to non-openers. ... View more

@AnnaM44 Thank you for reaching out about a continuing charge on your account. While we're unable to address billing inquires via the Community, our Billing team would be more than happy to look into this for you. However, I do show the account associated with this community name as being canceled. ... View more

@PatriciaH1051  Thank you for reaching out to the Community! I apologize you too are having this experience. This change in our inline sign-up forms is not something that has yet been resolved. Though we do not have a time estimate of when it will be resolved, you have been added to our queue to be notified when it is. Please let us know if there is anything else we can assist with in the meantime. ... View more

@Anonymous  We're sorry to hear Constant Contact is no longer a good fit for you. I can see that you spoke with a team member to get the account canceled. Please let us know if you do need additional assistance. We appreciate your time and want to ensure you are assisted. ... View more

@SamK094 Thank you for reaching out to the Community! Unfortunately, we do not have the ability to embed audio files into our templates at this time. However, you can create a hyperlink to your audio file if it is uploaded online at another source. Great idea! ... View more

@NVIETeam  Thank you for reaching out to the Community. I can certainly understand wanting to manage your bounces based on proper reporting. I popped into your account and checked the reporting for your campaign sent today and saw two undeliverable bounces. I see the engagement you are referring to that is showing as bounced as well as clicked on and opened by a contact. I had the deliverability team take a look at this campaign and they even pulled the log for the campaign to check for any issues. The log did indicate your campaign did deliver to this contact. The deliverability team confirmed the receiving server is telling us the campaign is bouncing when it is actually delivering. Keep in mind when an email address bounces, the Internet Service Provider (ISP) sends back a reason, telling us why it bounced. It may sound simple, but it can be complicated because different ISPs and different types of mail servers all use different "response codes" to let us know why the email address is bouncing. We attempt to categorize the bounce into one of seven different bounce types to help you determine how to handle it. ... View more

@JosephS8638  Thank you for reaching out to the Community. I apologize for the time it took out of your Sunday to work on a Facebook ad via the Constant Contact website. I will certainly pass along the feedback for Sunday support assistance. In regard to the issues with your Facebook Lead ad, I did reach out to our technical team and they would like to work with you further on the issue. A team member will be reaching out directly to you within four business days to give them time to do some investigation beforehand. We do appreciate your patience as we help you move forward with the Facebook lead ad. ... View more

@user43279 Hi Mala! Thank you for reaching out to the Community. I am sorry you’re experiencing issues when trying to post an Instagram ad. Are you using the Constant Contact tool to create the ad? If so, please be sure you have a business Instagram account otherwise Instagram doesn't allow ads and it may cause the error you’re seeing. ... View more

@9dNorthDigMarketing  Hello! Thank you for reaching out to the Community! I am sorry your “Contact Us Today” link returned an error for some of your co-workers! We certainly do know it is important to have your links work the way you expect.  After testing, it does appear it is an issue with that co-worker’s particular office network. Nothing within Constant Contact would forbid a person from any other sites.   One thing you can offer your co-worker is to whitelist Constant Contact as a safesender so they would have a better experience receiving your campaigns. ... View more

@LaurenBethG  We agree keeping your contact list up-to-date with the relevant contact information is important. With the Update Profile form, you can give your contacts a chance to update their information themselves. You will need to direct your contacts to click on the "Update Profile" link is included in your email footer. When your contacts click the link, they're sent the Update Profile email that you created. The email contains a link to your Update Profile form, where they can pick and choose the different contact details they want to share with you and select the different lists they want to be a part of. ... View more

@user72414  Thank you for reaching out to the Community. In regard to deactivating your account, I do show that your account is set to cancel. I apologize for any confusion regarding your account being blocked. For further information, our compliance team would be happy to discuss your account with you. You can reach our compliance department here. ... View more

@SarahL119  I am sorry to hear that several of your email addresses have been suspended but it sounds like you’ve already taken steps to help prevent this from happening again. Our Deliverability department would be best team to help clear the bounces on these suspended contacts. ... View more

@VivacityW  I do see we are engaging with you in Twitter. We will continue to assist you there.  ... View more

@DeanW93  Thank you for reaching out to the Community! I apologize for ongoing issues with images not loading properly in newsletters that you are receiving. And I can see that you have done extensive troubleshooting regarding the issue. We do appreciate your efforts and time.   I contacted our advanced technical support team and they welcome the chance to directly troubleshoot with you.   As a heads up they will need you to share the name of an account, specific campaign, name of a specific image, an example of email client, and a bit of information of what happens when trying to click to see images.   An advanced technical support representative will be reaching out within four business days using the contact email and phone number in your account to further troubleshoot with issues concerning missing images. If you wish to be contacted by an alternate means, email your preferences to social_support(at)constantcontact(dot)com and we will pass information along to the correct team member. ... View more

@annetted11  Thank you for reaching out to the Community! I apologize for ongoing issues with images not loading properly in your newsletters. We know images are important to your campaigns and we do appreciate the troubleshooting efforts you have put into trying to ensure your images do display properly.   I contacted our advanced technical support team and they welcome the chance to work directly with you, troubleshooting with you in your account. As a heads up they will need you to share the name of a specific campaign, name of a specific image, specific contact, an example of email client, and a bit of information of what happens when trying to click to see images.   In regard to your reference to the content of newsletters not being protected in replies, Constant Contact does not have a way to control the email campaign once it has left our servers and landed in an inbox. Clicking reply or forward allows for the original message to be altered regardless of what system originally sent it. But if you do have crucial content such as a coupon one option would be to save it as an image so that it could not be altered through a reply or forward. An advanced technical support representative will be reaching out within four business days using the contact email and phone number in your account to further assist you with issues concerning missing images. If you wish to be contacted by an alternate means, email your preferences to social_support(at)constantcontact(dot)com and we will pass information along to the correct team member. ... View more

@CourthouseArts While we're unable to address billing related questions via the Community, it's a great question to ask our Billing team directly! They'll be able to check into that and renew your non-profit status if need be. You can find the best contact information for them and their hours here.  ... View more

@moshef Thank you for reaching out to the Community! I am glad to hear you’re giving our new editor a try but I am sorry you’re seeing words break oddly. I did pop into your account and saw two campaigns created with the new editor and was unable to duplicate your display issue. To help troubleshoot a bit further could you share what email client (Outlook, Gmail, Yahoo) and what type of phone (Android, iPhone and what model) you’re using to test the display of your campaigns?  ... View more

@user346976  Hi Dana! Thank you for reaching to the Community. I am sorry to hear you are having issues getting into your account. After taking a look I do see two accounts associated with that email address.  I would suggest double checking your login credentials. Requesting a forgot username email or resetting your password are good troubleshooting steps for logging in. ... View more