@First-NameL00554  Thank you for reaching out to the Community! I apologize that 16 of your employees are not receiving your newsletters due to bouncing as suspend. What I recommend is giving our Deliverability team a call to move forward in getting this corrected. ... View more

@user43279 Hi Mala! Thank you for reaching out to the Community. I am sorry you’re experiencing issues when trying to post an Instagram ad. Are you using the Constant Contact tool to create the ad? If so, please be sure you have a business Instagram account otherwise Instagram doesn't allow ads and it may cause the error you’re seeing. ... View more

@9dNorthDigMarketing  Hello! Thank you for reaching out to the Community! I am sorry your “Contact Us Today” link returned an error for some of your co-workers! We certainly do know it is important to have your links work the way you expect.  After testing, it does appear it is an issue with that co-worker’s particular office network. Nothing within Constant Contact would forbid a person from any other sites.   One thing you can offer your co-worker is to whitelist Constant Contact as a safesender so they would have a better experience receiving your campaigns. ... View more

@LaurenBethG  We agree keeping your contact list up-to-date with the relevant contact information is important. With the Update Profile form, you can give your contacts a chance to update their information themselves. You will need to direct your contacts to click on the "Update Profile" link is included in your email footer. When your contacts click the link, they're sent the Update Profile email that you created. The email contains a link to your Update Profile form, where they can pick and choose the different contact details they want to share with you and select the different lists they want to be a part of. ... View more

@user72414  Thank you for reaching out to the Community. In regard to deactivating your account, I do show that your account is set to cancel. I apologize for any confusion regarding your account being blocked. For further information, our compliance team would be happy to discuss your account with you. You can reach our compliance department here. ... View more

@SarahL119  I am sorry to hear that several of your email addresses have been suspended but it sounds like you’ve already taken steps to help prevent this from happening again. Our Deliverability department would be best team to help clear the bounces on these suspended contacts. ... View more

@VivacityW  I do see we are engaging with you in Twitter. We will continue to assist you there.  ... View more

@DeanW93  Thank you for reaching out to the Community! I apologize for ongoing issues with images not loading properly in newsletters that you are receiving. And I can see that you have done extensive troubleshooting regarding the issue. We do appreciate your efforts and time.   I contacted our advanced technical support team and they welcome the chance to directly troubleshoot with you.   As a heads up they will need you to share the name of an account, specific campaign, name of a specific image, an example of email client, and a bit of information of what happens when trying to click to see images.   An advanced technical support representative will be reaching out within four business days using the contact email and phone number in your account to further troubleshoot with issues concerning missing images. If you wish to be contacted by an alternate means, email your preferences to social_support(at)constantcontact(dot)com and we will pass information along to the correct team member. ... View more

@annetted11  Thank you for reaching out to the Community! I apologize for ongoing issues with images not loading properly in your newsletters. We know images are important to your campaigns and we do appreciate the troubleshooting efforts you have put into trying to ensure your images do display properly.   I contacted our advanced technical support team and they welcome the chance to work directly with you, troubleshooting with you in your account. As a heads up they will need you to share the name of a specific campaign, name of a specific image, specific contact, an example of email client, and a bit of information of what happens when trying to click to see images.   In regard to your reference to the content of newsletters not being protected in replies, Constant Contact does not have a way to control the email campaign once it has left our servers and landed in an inbox. Clicking reply or forward allows for the original message to be altered regardless of what system originally sent it. But if you do have crucial content such as a coupon one option would be to save it as an image so that it could not be altered through a reply or forward. An advanced technical support representative will be reaching out within four business days using the contact email and phone number in your account to further assist you with issues concerning missing images. If you wish to be contacted by an alternate means, email your preferences to social_support(at)constantcontact(dot)com and we will pass information along to the correct team member. ... View more

@CourthouseArts While we're unable to address billing related questions via the Community, it's a great question to ask our Billing team directly! They'll be able to check into that and renew your non-profit status if need be. You can find the best contact information for them and their hours here.  ... View more

@moshef Thank you for reaching out to the Community! I am glad to hear you’re giving our new editor a try but I am sorry you’re seeing words break oddly. I did pop into your account and saw two campaigns created with the new editor and was unable to duplicate your display issue. To help troubleshoot a bit further could you share what email client (Outlook, Gmail, Yahoo) and what type of phone (Android, iPhone and what model) you’re using to test the display of your campaigns?  ... View more

@user346976  Hi Dana! Thank you for reaching to the Community. I am sorry to hear you are having issues getting into your account. After taking a look I do see two accounts associated with that email address.  I would suggest double checking your login credentials. Requesting a forgot username email or resetting your password are good troubleshooting steps for logging in. ... View more

@FirstNameL55849  Thank you for reaching out to the Community! I have good news. We do offer the ability to redirect the thank you page back to a website from your signup form! Here is a link to our Help Page which shows how to edit the thank you page on our new Lead Generation Landing Page and add a choice of download file or redirect to webpage. ... View more

@DonF0  I peeked into your account and did find an active event with 40 plus registrants. When you view your list of registrants, the number under the Attendees column does reflect how many guests the registrant has selected to bring. In your event you named guests "Attendees" in the settings section. To remove any guest/attendees whether it be 1 or 2 you would click on the blue word "Details" and then click to "Edit Registrant Details". Once on that page you will see the information of the person who registered as well as any guests/attendees they said they would bring. You are able to remove one or both of the guest/attendees. But you would not be able to remove the main registrant, only the guest/attendees. But you could remove the guest and edit the registrant details to reflect a new main attendee. ... View more

@DonF0 I am sorry if I was not clear in answering your event question. You would be able to change the number of people that a registrant is bringing if your event has no fee associated. You would be able to adjust that information through editing the registration details.   ... View more

@DonF0  Thanks for reaching out to the Community. We understand a big part of running an event is managing your registrants.  You are able to update registrant and guest information in your event.  Here is a link from our Help Center that will show you how to edit the registrant and guest information. Additionally if there are no fees associated with the event, you will also see the option to remove guests on the “Edit Registrant Details” screen.   ... View more

@KatieM931  Thanks for reaching out to the Community. I do understand the importance of using images in your campaigns and that the images are presented properly.  We are researching why images taken with a mobile device rotate when uploaded and we will keep you posted on any updates to the issue. I am sorry that you also have difficulty rotating the images using our editor. As our engineers work to resolve the issue, I can offer a couple of suggestions: To prevent image from rotating - In addition to using the image editor to rotate the image you can also take a screenshot of the image and save it in Paint to remove the orientation of the image and upload that version of the image. To ensure your edited/rotated image shows correctly in the library – Once the image is uploaded or edited, refresh the webpage If you don’t see the image rotated after making your initial edits and refreshing the browser, you can also try another browser or try your current browser in incognito mode to see if this could be a browser issue. Please let me know if this helps! ... View more

@MichelleB129    Hello Michelle!  Thank you for sharing your feedback on Community! The product development team takes your recommendations very seriously and I am happy to share with the appropriate teams.   I am glad you gave the new editor a try and sorry you feel it has caused a drop in your open rates. I do understand how important it is to keep your email engagement high. We do have tips to help improve open rates and you are always welcome to call into support to troubleshoot further. ... View more

@FengShuiMidwest   Thanks for reaching out to Community! I know how important it is to see a list of registrants so that you can communicate with them about your July event. Here is a link with how to find reports of registrants, any guests, any items you've sold, and any payments made. ... View more

@EdP306    Thanks for reaching out to community! I am glad you’re trying the new lead generation landing page!  With your landing page, you are given a URL that you can share but not html coding.   We do have a pop-form sign-up form you can create and add the html coding on your website. Here's a link with how to create a pop-up sign-up form! ... View more

@user810499  I apologize for the issue of verifying multiple email addresses at a time in your account. I am seeing three email addresses verified on your account, if you still need to verify more please call in to our Support. Members of our support team are happy to assist in verifying multiple email addresses. ... View more

@DorsanD  Thanks for reaching out to community. I agree using monthly newsletter and public announcements from your company is a great idea for your campaigns. Although there is no direct import method, you do have a few options on how to get that information from your company newsletter into your Constant Contact campaign. You could copy and paste the text from the company newsletter into your campaign. You could save your company newsletter as an image and insert that image into your Constant Contact campaign. You could save your company newsletter as a pdf or Word document and create a link to that document within your campaign. I hope this helps. Please feel free to reach out should you need anything else. ... View more

@LindaW202  Thank you for reaching out to Community. I do apologize for any inconvenience and I would like to clarify your issue a bit. Are you receiving unwanted emails or are you wanting to end your trial? If you are receiving spam, please email us at social_support(at)constantcontact(dot)com and we can add you to our block list. If you are wanting to end your trial, the trial will end automatically in 60 days. ... View more

@SusieB1 Thanks for reaching out Community and well done. Cleaning your mailing list is definitely a best practice! Each month we determine your bill according to the size of your contact list. The price is based on the greatest number of unique email addresses in your Constant Contact account during the previous billing period. You are correct your billing is reflecting a lower amount of contacts.  Here is how to check your invoices within your account.   Additionally, if you do have further questions the billing team’s contact information can be found by clicking here. Let me know if I can assist you with anything else!   ... View more

@JoyceC224 Thank you for reaching out to community regarding your open rates! Each quarter, we gather and examine the data from over 200 million emails sent from Constant Contact customers who have recorded their business type. The result is this table of averages. It should give you a sense of how your results compare with others in your industry, so that you can meet and exceed your business goals. ... View more

@AmyB358  Thanks for reaching out in the Community regarding your WordPress plugin issue. I am sorry you're having issues connecting to the plugin and we would like to troubleshoot the issue with you further. If you can, please call us so we can get you in touch with our specialized integrations team to investigate this in more detail. ... View more