About Mary_S

Hi @DougF51 , Thank you for the clarification. As far a button goes. We do have button coding for a Sign-Up Form Landing Page within your Sign Forms tab.  Or if you if you just need a URL to a button you've created, there is also the option of creating a Lead Generation Landing Page. ... View more

Hello @DougF51, Absolutely you can have a sign-up form call up on your website! Sign-up Forms are a great way to capture contact information and boost your marketing efforts. The best part is that any contacts that sign up are automatically added to your account - with no manual work! Inline form - An Inline Sign-up Form is embedded into the HTML code in your website or blog so that you can collect sign-ups as people view a specific webpage. Pop Up form – A Pop-up Sign-up Form is embedded into the HTML code in your website, or blog, and pops into view after a specific amount of time, between 1 and 15 seconds, so that you can collect sign-ups as people view your website. How to Activate and Install your signup form on your Website.   ... View more

Hello @ShaneB0, Archiving is a great feature within Constant Contact! I'd love to troubleshoot this further for you. Would you mind sending an email to social_support(at)constantcontact(dot)com with your username, the name of the campaign you are attempting to remove from the archived list, as well as the link to the website the archived emails are hosted on? From there, we can see what may be going on. Just in case, here is a great resource on Adding or Removing an Email from the Embeddable Newsletter Archive. ... View more

Hello @MichaelC2641 , I am sorry you’re having issues uploading your contacts using your Excel file.  The largest file size that can be imported into your account is 2MB, and it can’t have more than 40,000 rows of data. To investigate the error on the file type, please email the file to communitysupport(at)constantcontact(dot)com and we would be happy to research further what may be causing the issue. ... View more

Hello @MaryW6443, I agree the forward to a friend feature is extremely useful! We have added the feature within the Cross Device Editor. The Cross Device Editor an editor that allows you to edit a campaign on a mobile device or tablet or on desktop computer. It has several features from our existing Third Generation Editor and many features you find only within the Cross Device Editor/Templates. To find the Forward to a Friend option, you do have start with a template that uses the Cross Device Editor experience.  Here's how! Then within the Cross Device Editor template, here is how you add the Forward to a Friend button. ... View more

Hello @BeverlyM573, We realize the importance of your contacts getting your campaigns in a timely manner. The delivery of your most recent campaign showed no issues. But there are delays that can be caused by outside forces such as security programs, filters and certain security settings on the recipients’ end. But I would be happy to investigate further if you would like to send a bit more information such as email addresses of some of the recipients saying they didn’t receive the campaign until an hour after you sent it.  And please clarify the name of the campaign as well. Email communitysupport(at)constantcontact(dot)com with the information requested and we’ll research more. ... View more

Hello @KevinO7667, Again this is a great idea! To achieve the look from the image provided by Kara, you do have to use a template from our Cross Device Editor. (It’s an editor that allows you to edit a campaign on a mobile device or tablet or on desktop computer.) It has several features from our existing editor and many features you find only within the Cross Device Editor/Templates.   When you add a poll to the Cross Device template you will see how the emoji image will appear in the middle of the answer button and there is no Select to the right. In regard to your specific questions while using the Third Generation Editor: You cannot move the emojis closer to the Select buttons. You cannot remove the Select buttons. In both editors, the answer choices do have to be stacked rather than placed next to each other.   ... View more

Hello @MichelleD1666, If you're charging admission for your event, or selling items, you can offer We Pay and/or Pay Pal as payment options for event registrants. Pay Pal does allow users to log into their own PayPal account or to check out through PayPal as a guest and pay with credit card. In order for Constant Contact to track the registration payments you would have to use one of these methods that you would select/connect as you create your event. ... View more

Hello @UN-REDD1, We agree with the importance of your email campaigns ending up in your contacts inboxes! I'd recommend checking out this article on general ways to improve and maintain higher deliverability. With that said, there are several reasons why your emails may be ending up in some contacts' junk folders. This can depend significantly on the settings of your contact's email client, as well as any security elements they or their IT teams may have set as well. Safelisting is something that can be done on the contact's end to make sure your emails aren't being unduly forced into spam or completely mitigated from receiving.  Safelisting email addresses  Safelisting our domains  While all emails sent through us have some degree of authentication, some email clients can be very particular about the source of emails being sent. I'd recommend looking into authentication, either through us if you're using a free email service (Gmail, Yahoo, Live, etc.) or self-authentication if you have your own domain.  It'd also likely be worth calling and speaking with our Deliverability team, to see if they have any additional specialized insight they can offer. ... View more

Hello @DonaCosgroveB, I am happy to assist you with adding email addresses into your account. I will need to gather a bit more information to troubleshoot. How are you trying to add the email addresses? For example, through a spreadsheet, typing in one at a time, copying and pasting? How are you being blocked from adding the email addresses? At what stage of adding the email address are you being stopped? For example, you can’t Save or Continue is not available. Please email communitysupport(at)constantcontact(dot)com with the information requested and we will investigate further. ... View more

Hello @FINN-Line, Let me first say I am sorry that your social media analytics are not accurate. We are seeing this happening in other accounts as well and the engineering team is researching how to move forward.   In the meantime you can disconnect and reconnect the accounts, but we are not certain if that will fix the issue or not.   I am tracking this on your account and we will keep you in the loop via email with any new updates.   ... View more

Hello @SundarA8, It does look like you were assisted on this anchor tag issue. If you have further questions or concerns with the custom code editor, we recommend calling into our Support lines and requesting to speak with a custom code specialist, so that you can be transferred to agents specialized in this particular editor.  ... View more

Hello @WellsA26, Thanks for reaching out in the Community regarding your WordPress plugin issue. I am sorry you're having issues connecting to the plugin and we would like to troubleshoot the issue with you further. If you can, please call us so we can get you in touch with our specialized integrations team to investigate this in more detail. Also just in case, here is a link to documentation how to Install the Constant Contact Forms Plugin for WordPress to Gather Sign-Ups and Feedback: ... View more

Hello @user09512, I am sorry you're unable to upload you GIF image, we continue to see cases like this with other users as well.  As our engineering team works to resolve the issue we do have a couple a recommendations to assist in getting your GIF uploaded: Open your GIF image in Photoshop > File > Export > Save for Web > Leave default settings and click Save Upload the GIF image to an outside image host and add it into your email through a URL. Take the GIF to ezgif.com, and select GIF Optimizer. Use the lossy GIF to compress the GIF. It does not have to be much, the minimum is 5. (This does not always work, but we have had success with some GIFs.) Convert the GIF to an MP4 video using https://ezgif.com/gif-to-mp4, then convert the MP4 back to a GIF (Leave the default settings throughout the process). This may not always work, but we've had success with some GIFs that the GIF optimizer workaround above wasn't able to fix. Video of this process: https://www.screencast.com/t/klJYhCbUSn ... View more

Hello @LauraC494 , I am so sorry your overlay is being cut off and preventing you from seeing the option to replace your document file.  This is an issue that our engineering team is aware of and are working on a fix. In the meantime I can offer some suggestions. 1. Check font size setting in your Browser Chrome: Click: Menu > Settings > Change font size to Medium (Recommended) (Note, may only display part of the insert button) (You can also check the page zoom here to make sure it is at 100%) Firefox: Click: Menu > Options > Change font size to 12-14pt Internet Explorer: Hold Alt Key > View > Text Size > Medium Some Windows computers may need the Scaled Resolution to be adjusted as well. Windows search Type "DPI" Under Display and Scaling set to recommended (100%) Choose "OK" to confirm that you wish to save the settings. Some Mac computers may need the Scaled Resolution to be adjusted to Medium as well. Go to the Apple menu and choose "System Preferences" Go to the "Display" preference panel, then to the "Display" tab Next to the "Resolution" section, choose "Scaled" Select "Medium Text" from the options available, you will see a pop-up message saying Choose "OK" to confirm that you wish to use the larger text size scaled resolution 2. In some cases closing the window of your Constant Contact account, then reopening a window at full size and going back to your Contact Contact account will correct the issue. *In some cases, customers may need to choose small rather than medium for font size in order to resolve, possibly due to their other device settings   3. If you haven't tried a different Browser that also could worth a try. ... View more

Hello @DottieB29 ,   The seating chart for services is a great idea. I am so sorry that some people are having issues being able to reserve a spot.   To help troubleshoot we do need a bit more information. What is the name of the campaign that includes the links to reserve a spot for a service? What is the general procedure for reserving a spot? What is the email address of the one member that says she clicks to register but you never see the registration? If you could email communitysupport(at)constantcontact(dot)com with the information requested, we will research and see what we can do to assist you further. ... View more

Hello @ArtI4 , Adding a page to include an image sounds like a good plan for your website. Here is a link explaining how to add, rename, reorder, and delete pages in your website. And there is always the option to work directly with the the Website Builder support team, so they can screenshare and troubleshoot alongside you.  ... View more

Hello @KristinaP68 , You should be able to put in multiple videos without issue. I am sorry that you're getting the rainbow thumbnail. I did pop into your account and was able to get a  couple of different Vimeo thumbnails to show. Check the most recent draft that starts with the word "VIDEO".  (You can decide which one you prefer and delete the other. ) How I got the thumbnail to work was by going to the video on Vimeo clicking the paper plane icon to get the share link. Then I grabbed the URL out of the embed code section. And that gave me an image thumbnail rather than the rainbow. ... View more

Hello @LoriP74 , Thank you for checking in on the issue. I am sorry your images not displaying as you expect. Unfortunately there has been no update or change in the situation. At this time the same workarounds are being suggested: Here is a workaround for a setting change that can be done in Outlook 2010, 2013, 2016, and 2019. Here is a different workaround that can be used in the above versions of Outlook and Outlook 365. As previously mentioned, you can also change the image URL's used in an email to start with HTTP instead of HTTPS. I'll paste the steps Kara previously listed below: For each image that is not showing:   Click to open the image as if you were going to change it Right click on the image Copy image address Go to the Image URL tab Paste the URL Remove the "s" from the https, leaving the image as http Preview the image and insert it. Repeat for all images Test to outlook client ... View more

Hello @ESNS, We agree it is important your email campaign displays as expected. At this time there is not an available solution to display changes when an email is forwarded. Because this isn't something all contacts experience, along with the fact that these formatting changes are caused by the email clients itself, we do troubleshoot on a case by case basis and collect the details like what specific display changes you're seeing, a screenshot, the email client the email was forwarded from, and the email client the forwarded email was received at. In the meantime, I would suggest including a "View as Webpage" link in your email. Even if the email is altered, contacts can still view the unaltered version in a webpage through this link. ... View more

Hello @Francis ,   I agree the forward to a friend feature is extremely useful! We have added the feature within the Cross Device Editor. I popped into your account, selected a Cross Device template and created an example for you to check named, "Example/Forward to a Friend".  The Forward to Friend button is at the bottom but you can drag to a different location within the content of your campaign. The Cross Device Editor (CPE) does offer many of the same features as the current Third Generation Editor (3GE) but it also includes new features as well.  Be sure to start with a template that uses the CPE experience.  Here's how! Then within the Cross Device Editor template, here is how I was able to add the Forward to a Friend button. As far as the Forward to a Friend being offered in the 3GE that still is not available. ... View more

Hello @Andy2019 , I agree the forward to a friend feature is extremely useful! We have added the feature within the Cross Device Editor. I popped into your account, selected a Cross Device template and created an example for you to check named, "Example with Forward to a Friend".  The Forward to Friend button is at the bottom but you can drag to a different location within the content of your campaign. The Cross Device Editor (CPE) does offer many of the same features as the current Third Generation Editor (3GE) but it also includes new features as well.  Be sure to start with a template that uses the CPE experience.  Here's how! Then within the Cross Device Editor template, here is how I was able to add the Forward to a Friend button. As far as the Forward to a Friend being offered in the 3GE that still is not available. ... View more

Hello @WellsA26 , I certainly understand wanting to ensure  your newsletter opt-in form is working correctly on your website. I visited your website and did locate an inactive inline form.  Constant Contact does offer the ability to create an inline form and provides the coding to use on your website. Here are instructions on how to create an inline form and how to activate and install an inline form on your website. ... View more

Hello @jerryw , I did locate a couple tutorials you might find helpful: Add, arrange, or delete blocks in your email template Wrap text around an image in an email ... View more

@KerryS13  I agree it would be a valuable feature to be able to change/edit the width of the outside border while editing your campaign. At this time the border width is determined by which template you select. For example, the Basic Letter template features a fine border and the Basic Newsletter template has a thicker border.   We absolutely see that controlling the width of the campaign border could be important for your branding, and we're continuing to track that request for our development team. We're always looking to improve our features, and we use customer feedback like yours to help those engineers determine which features should be a priority. ... View more

@SandyY8  I am sorry the preview you're sending of your campaign is showing as from a default address. I checked a couple of campaigns (the most recently sent and on from earlier in March) and found that the from and reply addresses matched in the test to what was selected in the editing of the campaign. If you could provide a bit more information we can better assist you. * What is the default address you're seeing? * What email address are you sending the test to? * In which campaign(s) are you having this experience?   If you could email communitysupport(at)constantcontact(dot)com with the information requested, we will research and see what we can do to assist you further. ... View more