@JenniferE3043 Hi Jennifer! Thanks for reaching out to Community! Great question. Although you cannot manually send an update form, an update profile link is easily accessible at the bottom of the email you send out to your contacts. You simply direct your contacts to click on the link to update their information. Of course if you need any additional help, please let us know! ... View more

@PamelaS2436 Hi Pamela! Thank you for reaching out to Community! We have two types of design services. The first service is our Campaign Design service. With this service you provide us the website, PDF, or branding to base your design from, and our designers will provide a draft that you can revise on your own or you can work with our Support team on making further edits. You also have the choice to work with a dedicated designer that will work personally with you on your design and create a more advanced email template. These services are only available for paying customers. Right now, I can see that you are in a trial and we're happy that you're already thinking ahead! When you become a paying customer, you can submit your request and we'd be happy to design a great looking template for you!   For any integrations that would be used to manage contacts from other sources you can check in our Marketplace that provides information on any apps and integrations that work with Constant Contact. Also, there are discounts available for non-profits who elect to do a pre-pay and tax exemption for qualified customers. Of course if you have any other questions, please let us know! ... View more

@VMC_Email-Manager Hello and thank you for reaching out to the Community! I'm sorry to hear that you are experiencing difficulty with formatting your links. One suggestion to help avoid a two-step process on formatting your links is to set your global link formatting before adding your links to your template. This will apply the style you have chosen for the link color, font, and font size. The global text style options even let you remove underlines from your links! You can also edit and change individual links to make them stand out. Changes made through the text editor override global styles and won't change when the global styles are changed. We do appreciate your suggestions and we are always happy to help! ... View more

@PPMM7 Thank you for reaching out to the Community! I'm sorry to hear that you are experiencing difficulty with changing your payment method; however, in order to discuss billing for your account, you'll need to contact our Billing Support directly. The billing department is available Monday-Friday 8am-8pm EST. You can find Billing department contact information here. We will be glad to look into this for you. ... View more

@DaveM4302 Hi! Creating segments are a great way to help manage your contacts. To purge a segmented group of contacts, you will need to create a list of those contacts and then delete that list. Let me know if I can assist you with anything else! ... View more

@LouieS65 Hello! Thank you for reaching out to us through the Community.  It would be best to get in touch with our billing team via phone so they can help explain the pricing tiers and any available options for lowering your bill.  Their contact information can be found be clicking here. Let me know if I can assist you with anything else! ... View more

Hi @ScottK1736 I am sorry you are having issues with creating your Facebook Lead Ad. One thing we can suggest if you haven't already tried is disconnecting and then reconnecting your Facebook account. Also, since we have not heard reports of no response after clicking "Promote", I have submitted a case for your issue to be looked into further. Additionally, you are always welcome to reach out directly to our Facebook support team at 855-816-6502. ... View more

Hi @RichardR359! Thanks for the feedback on the new reporting interface and I'm sorry that you are having trouble finding the links that were included in your email. You are still able to view the links in the reporting for your email by following Step 2 in the article I have included. If you have any further questions please feel free to reach out to us. ... View more

@EvanS304 Hi Evan! I am sorry you can no longer select contacts and update tags with the new reporting interface. You would need to select your contacts from the specific report category, create and add to a new list. After making the list, go to contacts and open the list and manage the tags from the list view. I apologize for the inconvenience and I am happy to pass along your recommendation to be able to update tags from the reporting page. ... View more

Hello @MikeA6! Personalizing your subject line is a great new feature. I am sorry you've had difficulty finding the option. You can click here to see how to use this subject line personalization feature. We're always here to help if you have any further questions. ... View more

Hi @GEME. We do understand the importance of having your campaign display properly in different email clients and devices. We have popped into the coding to see if we could discover what might be causing any display issues with Gmail and on a mobile device. We did find that your code appears to have been created in a service that has copyrighted this code which means it is against our terms and conditions to use this code within Constant Contact.  Our recommendation is to manually recreate the design within a template but none of this code can be used. I am sorry for any inconvenience. ... View more

Hi @PamelaJ324! I apologize that you continue to have issues with the Join My List app on Facebook and appreciate that it is important to your business to have this feature working properly. I am happy to continue to troubleshooting your issue but did want to clarify the troubleshooting you've performed. Have you tried using different browsers and are you a Facebook page administrator as this is required to include the app on your page? Were you seeing an error message? Could you attach a screenshot of the step that causes the issue during the connect process? ... View more

Hi Dennis. I am sorry you're having trouble getting into your account during your prime working hours. I would like to look into your access issues further but I do need to gather a bit more information from you to help troubleshoot. What time of day were you trying to access your account? Did you experience the same issue in different browsers? Did you receive any error messages? Although we do not offer phone support on weekends, you can post to the Community and receive assistance. ... View more

Hi @KarenP82883 I'd be happy to look into that for you. I am sorry you are not able to resend to one of your contacts. Let me gather a bit more information to investigate further. What is the name of the email campaign you were trying to resend? Were you using the Resend or Quick Send process? Are you having the same experience in multiple browsers? Can you provide a screenshot of the error?   ... View more

Hello @MrH. For account security, we are not able to assist you with suspending your account through the community and you will need to call into our Billing team. Here is a link to their phone numbers and hours of operation. ... View more

Hello @ChristieD522. We're sorry you're having trouble accessing your invoices. I will be happy to assist you as best I can. I have a couple questions to help troubleshoot what might be going on: When trying to generate the billing activity, did you see any error message? If so, what did the error message state? What search criteria are you using? Are you experiencing this in more than one browser? Feel free to reply to this post with this information or anything else that might be helpful to us. Additionally, here is a link that will walk you through how to generate your billing invoices/statements. ... View more