About Stephanie_C

Hi Cheri,   You will find information on managing your bounces in the link below:   Remove Bounced Email Addresses ... View more

Hi Charles,   I'm sorry to hear this. Unfortunately. our filed upload limits have not changed. They remain at 1 mb or 20,000 contacts. I took a look at your account, it looks like you uploaded 2 files yesterday totalling roughly 11,000 contacts. This is an unsually low number for it to reject, if this is the file you are referring to. You can try re-saving the file as a .csv. If there is any formatting causing a large file size, this should clear it out and allow you to upload as one.   I sent an email to your inbox to the address that we have on file. I would be more than happy to take a look at the file if you could reply back with the information from that email. ... View more

Hi MJ, In list view, you can delete contacts, by placing a check to the left of their name. Hit More Actions and then Delete. Delete will delete them from the account and remove will remove them from that particular list.   Here is some additional information:   Remove Contacts from Email Lists ... View more

Hi Mike,   I'm sorry to hear you are having issues. Currently, the system does allow you to sort your lists by some additional fields. On the top right of any list, there is a "gear" icon. If you click on this, it will show you some additional views that you can sort by. Is there some additional fields that you would like to be able to choose from there?   Sort Contacts or Lists When you click on a contact's name from the reports screen or even from the Contacts page, it will bring up their profile. You will see all details associated with them, including their engagement (when they open an email, click, unsubscribe, etc.) What are you seeing when you click on a contact?   Any additional information you can provide would be greatly appreciated. ... View more

Hi Ruth,   Towrds the top right of the bounces page, where you are seeing three contacts, there is a drop-down. By default, the system shows the first category of bounces "Recommended for Removal." Click that drop-down and you can choose to view all categories if you like.   Thanks for posting your feedback. Please let us know if you have any other suggestions. ... View more

Hi Bart,   Unfortunately, we are not able to switch you back to the old look. Our developers are working to convert every account into the new system. I am including some information in the link below to manage bounces:   Remove Bounced Email Addresses ... View more

Hi,   Thank you for providing feedback. When you first open the bounce page, by default it shows the bounces that are "Recommended for Removal." On the right side of the screen you will see "Display."  You can click on the drop-down and choose to see a specific category or 'All bounce types."   Your additional feedback has been sent to our product developers. Please continue submitting any feedback you have. ... View more

As discussed, you can more easily edit contact details directly within your account. The following link provides some great information:   View or Edit a Specific Contact's Details ... View more