jaredmerc,   To refer back to my list:   1.  In your previous version when it came to importing a list it listed each field had a number next to it.  Example: 1. Name 2. Phone 3. Email.  Currently the system has no number next to it.  Example: Name Phone Email.  I know it's a small change, however, when it comes to training new people we have to carefully verify each field to be designated to the correct drop down option.  Where in the past I could say Field 1 is for Name, Field 2 is for Phone, Field 3 is for Email.  Or a better example being Fields 21-34 mark as Do Not Import.   2.  Thanks, it's so annoying!   3.  Why would you try and move more toward being a CRM.  Everything on your website, and the reason we use CC is because you're an email marketing company.  Even your About page says nothing of being a CRM, everything that is talked about on that page is eMarketing focused.  Sure don't get me wrong I work toward caring for each individual client, but I'm looking for a system allows me to work with as many people as possible.  I believe it's just backwards with having the contact first and the list second. I'm sure this is a much bigger discussion that ya'll are having, but my two cents is to not try and compete as a CRM.  But focus back on helping us focus on the groups we engage with.  CRM's are for dealing with individual.  I am in an individual context 95% when I use salesforce and the other 5% is running reports.  When I use CC I'm either creating emails or looking at the reports.  2% of the time I would say is spent looking at a specific individual. ... View more