About Rebecca-FRF

Thank you Frankie.  Please give me the steps for changing the background color for a specific block. Two weeks ago I worked with one of your customer service reps who finally said it couldn't be done.  If it indeed can be done, I'd like to know the steps.  Ditto on the vertical dividers. I was told it couldn't be done. Actually, was told that twice.  Perhaps we could talk by phone and you can walk me through the process.  As to forwarding a email so it maintains its formatting, this function used to work so just going back to the way it used to work would be great.  Another issue is with the placement of blocks - sometimes the blocks don't always end up where I'm trying to place them - especially when moving them around when they are already created. ... View more

I'm not sure if this is the right place for my comments.  My almost weekly phone calls to Constant Contact, wasting approximately 30-45 minutes each call, have only resulted in a suggested "work around" which may or may not work, or just a "we can't do that any more."   I've been a customer for almost 20 years and I am now giving serious thought to how I download all my contacts into a new mail service.  Something happened late last year that obliterated the ease of creating and distributing newsletters through Constant Contact.  To indent a paragraph, I have to type 5 periods and then change them to white so they fade into the background.  Inserting a video results in a preview of color bars instead of an image from the video.  The forward function is gone so when my emails are forwarded the format falls apart and looks amateurish.  The ability to change the background color of a text box is gone.  Divider lines can only be horizontal. I can appreciate that you are "continuing to improve the Community," but wish you would devote some time to improving the product I am paying for monthly. ... View more