Here's what CC wrote to me after I DM'd them about the survey pdf and surveys expiring in 6 mos. (Useless) The information presented in those images is available through the Summary export of the surveys - e.g. the questions, their corresponding answers, the answers' responses, and the response ratios. The column widths may need to be adjusted, and text wrapping turn on, in order to make the CSV file appear more clearly in your spreadhseet program. This can vary by spreadsheet program, which is why it's something that needs to be adjusted after downloading and opening. After making the adjustments, the file can be saved in your spreadsheet program and should retain those widths and wrapping adjustments. Spreadsheet programs typically have a graph function available, so it is possible to generate one from the info provided in the Summary export. The All Results export is what will have the breakdown of questions' responses per responder (no ratios). Similarly, you may need to widen columns and text wrap for easier viewing, per the spreadsheet program used to view the results. Regarding the survey time lengths, the current gimmick our support agents have been suggesting is unpublishing the survey close to its expiration, adjusting the expiration date to be up to 6 months further out, then re-publishing it, and repeating the process for as long as you need the same survey going. If you'd like us to track the feature requests to your account, regarding the lack of an automatically-included bar graph in the Summary export, and to make the survey expiration date extension be further out / more clearly customizable, please provide the username for your account. ^WD
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The lack of survey results to pdf is infuriating. WHY CC did you change this?? I am going to research other vendors but it will also be a big pain the in neck - we have tons of history in CC. Revert CC or you WILL lose customers.
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