Thanks to the removal of email support, one of our employees spent 25+ minutes on a call to resolve an issue that was completely resolvable via email. Why are you making us work so hard to report an issue? As one user pointed out in the forums - it is the ultimate irony that we cannot contact you via email. Your autoresponder says nothing about the email address being a dead end. After numerous years of being a customer, it was assumed that it was still functional. Why are you making us work so hard to contact you? The purpose of support is to navigate the many functions of a service/company and connect the user/customer with the appropriate resource. Not make them do the work and find the right department/post/forum, etc. There is no way for this user to know when an answer has been posted because there are numerous users on this account. Without a direct connection (like email) the issue and resolution go to limbo - a very unsatisfactory outcome - more likely to result in more frustration and negative impressions. Worth noting: When searching for "email support" nothing came up in the community. That cannot be right.
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