Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.
re: excluding by tag. I am happy to learn about this feature, but wonder, if you have given us the ability to exclude by Tag, why not also give us the ability to exclue by list? So, for example, I could send to people who are on List A and List C but exclude anyone on List B. That way we don't have to duplicate List names in Tags and/or worry that new list additions or removals did/didn't have their tags updated. (I don't mean to eliminate the Tag feature, rather to expand the functionality of "excluding" groups of contacts to also include lists.) Thanks.
... View more
what if someone is on the temporary hold list, and we don't send any emails to them during that 15-day window? will they automatically get suspended? If so, that seems unfair since there wasn't any opportunity for the system to determine if the address really should have been suspended or if it was just a momentary glitch that has since gone away. also, how do we tell what kind of bounce error (detail) an email is receiving? if it's an autoresponder, sometimes those have new email addresses for the contact included. is it possible to see that information?
... View more
I also want to have this feature reinstated. (BTW, If i'm voting for this as requested above, am I voting to reinstate the feature of the OP, or to approve the moderator's solutions/choices? Because I do not want the latter.) Regarding more than one email address per contact, consider this: You are a customer receiving a newsletter. You are receiving it at your home and work emails by choice. CC provides the ability for the customer to update their own contact record and you have in the past had multiple emails in your record. Up until this change, you would be able to see both of your email addresses in your contact profile. Now what happens, you have to manage two profiles? This just doesn't make sense. What if you had an old old email address you're finally getting rid of but now want to receive mail at two new addresses? Would the customer have to create a new record for the extra email address? That's a good way to piss off a customer. Then, from our point of view, wouldn't only one record keep the engagement history and then the other new address would have to have a totally fresh/no engagement history record? That makes no sense and kinda defeats the purpose of being able to analyze data. It also makes it more difficult for US to manage our contacts efficiently. If you're looking to help US better manage our customers' emails, perhaps provide a detailed import guide that includes instructions on how CC matches data so that we can help avoid accidently making duplicate records when importing. (for example, which field is used to match records? I've heard two different answers to this: email address, and more recently first name/last name.) Or, why not work on developing a tool we can use to easily identify duplicate emails in unique contacts across a select number of lists (or all lists) which then offers options on how to reconcile/fix/ignore the issue.
... View more
I use this data to confirm that I've removed a contact from the lists, and when; to verify last time a list was updated, and how many emails/which emails. There are occasions where you need to see that information! The way it was before was amazingly complete and robust. By having past activity, one can then determine the time frame of new information that needs to be imported. For people who don't add information on a weekly basis, and/or offices that have more than one person helping with updating information, being able to verify when and what activities have occurred farther than a week out is crucial. It also helps investigate activity errors. Wouldn't being able to monitor past activity over long periods of time also help in compliance with the CAN-SPAM act? Please roll back the changes to the activities pages. So many of the updates you guys made to CC have severely diminished how robust and strong this product was. These strengths made you stand out as a world class service -- I hope someone recognizes that something was lost in this update and fixes it.
... View more