About shannonsellars

Thanks, William_A!   This makes a lot of sense. I've inherited an account that stretches back to at least 2009 or 10, and I've deleted thousands of files so far. My work is cut out for me! Thanks for your patience, and for flagging my issue for the developers. I'll reach out if I have more issues. Have a great afternoon!   Shannon ... View more

Thanks! Our library was roughly 70% full. I have the library down to 55% and still can't sort. I have a question that may or may not be helpful. Should the page still look like this?     Once upon a time, when changes were being rolled out, my account did seem to be updating right away. We caught it when I was part of a research focus group for Constant Contact and the researcher noticed that my edit tools hadn't been updated. Could something similar be happening here? I know I'm probably grasping at straws, but it doesn't hurt to ask. ... View more

For whatever reason I'm unable to make it happen. I've tried both our owner account and my manager account. I've also tried two separate browsers, Chrome and Firefox (both are current versions). What additional information can I provide to help troubleshoot the situation? ... View more

Hi @William_A!    Thank you for the quick reply. I just tried your solution and nothing happened. Do I have to be in the owner account to make things happen? I'm trying to do this from an account manger account.  ... View more