We recently had an issue where we were locked oput of our account because a user with memory issues mis-entered a password enough to trigger a password reset, but nobody got the reset e-mail. It turned out the e-mail listed for the account owner had been closed years ago. It would be great if CC could send a test e-mail to the address of record every year or two prompting the account owner to check that it is the most appropriate one, and if that reminder bounces as a totally NG address, post an alert to that fact on the log-in page. We had been logging in and using that account for years without knowing that the only contact e-mail for the account was a dead end.
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