About kinetica

Nice to know I'm not alone!  I get these ALL the time!  Spam emails - Love to know how to stop them from happening! ... View more

Thanks @Patrick_W    I'll be honest, I want nothing to do with your next gen editor unless I have the ability to access the html code for the entire newsletter.  If I'm forced to the next gen editor and don't have an html editor available I'll have to move my business elsewhere. That would include both accounts, one of which we've had with you for 15 years. Losing access to the html editor is a deal breaker for us.   Thanks much! ... View more

HI @Patrick_W I appreciate your quick response.  I'm going into the html editor in each newsletter and changing out info, adding new and adding html coding to that its the layout is the way I want it.   I've tried on repeated occasions to use the front end and there are always extra spaces added, or say I want to remove an image that I placed and decided I didn't want.  It won't delete at all unless I go into the editor to delete it.   I also have the need to highlight lines of text with different color backgrounds.  I use html editor for that.  I also create tables of content in my Dreamweaver and then paste it into the html editor.   We've been using your software for 15 years and have published 3800 email newsletters. Bottom line is your front end is way to clunky and buggie for me to get everything I need to do accomplished.  Having access to the html editor is a must for our business.     I use your templates...I don't design them from scratch.   Hope this response helps.   Also, I have 2 accounts...this is my main account and the other is a smaller account.  ... View more

Thanks David for the response - I found this out too - however when you get moved to the Next Generation Editor that disables the ability to edit the HTML code.  I design all my newsletters (I send about 100 per month)  strictly by using the HTML code.   I NEVER use the front end editor.  Its entirely too clunky and most of the time doesn't do what I want it to.  So moving to the next-gen editor is not an option for me. ... View more

You've changed the status of this to closed/ implemented yet we still cannot modify campaign names of published emails.  When will this be updated??? ... View more

I'm pretty sure your Next Best Time to publish option is backfiring.  Every one of the emails I've set to go since you've added this tells me the following: Next Best Time - Saturday, June 6, 2015 at 4:01PM EDT I have over 200,000 contacts in 272 lists that I've sent 12, 247 messages to in the last 10+ years and you're telling me the next best time for ALL of them is Saturday, June 6, 2015 at 4:01PM EDT?   And if you click on the highlighted: "Why is this the next best time?" The answer is "We recommend this time based on when your contacts have previously opened emails from you. If we don't have that information, we look at industry trends for your type of business."   I can guarantee you all of my contacts have not opened on a Saturday at 4pm.   And as far as "industry trends for your type of business" goes - I advertise for MANY,MANY different businesses...Restaurants, multiple retail shops each carrying different products, a bowling organization, a restaurant equipment supply company and the list goes on.  Your telling me all of them open on a Saturday at 4pm?   I think not.  Thanks but no thanks.  Another useless feature.     ... View more

IN the old contact mgmt layout when you uploaded new email lists you were able to see those emails that couldn't be added - I would then email each one individually with directions on how they could opt back. With your new layout there is no way to see those emails that couldn't be added. PLEASE FIX!!! ... View more

I agree - this would be extremely helpful for me as well.  Especially when I copy an already sent newsletter and make edits to the email name yet  CTCT doesn't save my edits and I miss that it didn't and I publish and only after its sent do I realize it was sent with "Copy  of . . . .". ... View more