In the old version, when I clicked on a contact and looked at their information I could literally see all information connected to that contact. I just had a client call and said that they didn't get an email. I went to their contact info and it said, the email was "not delivered" with no explaination. The "Engagement" list lacks REAL information that is helpful in diagnosing the problem. I couldn't see get to a bounce history on the contact info page. I had to go to Email > Reports > and select the email and look through all the emails that were bounced to find them...... then I saw the bounce reason was "Other". This isn't helpful in the least. I have no way of ensuring that this client recieves emails in the future.
I'm unhappy about a lot of the same things that everyone else is voicing. I just didn't see anyone mention this specifically.
to summarize... I'm spending more time clicking, watching loading screens, scrolling through lists, and not finding what I'm looking for. Even after looking through your help documents. Take a lesson from better email providers and do a soft launch, so that people don't have to use a broken system while waiting for fixes. If you could provide a way to use the older version while updates are made to the new version, that would be appreciated. Thank you for your time.
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