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About Mike_Cravitz
Mike_Cravitz
Member
since
09-13-2013
08-05-2020
27
Posts
3
Kudos
2
Solutions
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03-08-2019
11:29 AM
I'm using the C# support api's. Up until very recently specifying ResultSet<contact> rs = GetContact(<email address>, 1) returned a ResultSet<contact> in which I could retrieve a count of number of contacts retrieved (in this case either 1 or zero). If it retrieved 1 contact object, I could then gain access to it via rs.Results[0]. But very recently within the last couple of days invoking this api call returns null. What am I doing wrong?
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11-17-2015
09:18 AM
I added the person by using the UI. This same person was rejected by the api. The first name of the person contains the character š which is the reason the api failed to add her. However, the UI seemed perfectly happy to allow me to add her using that character as part of her first name. Now that I have added her with this character which is not within the 8859-1 range, I will change the š in her name to a standard ascii s so that our APIs don't fail when we retrieve her information.
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11-16-2015
02:35 PM
I have noticed in older posts that the ISO-8859-1 character set is the only one supported for both UI and API. However, I notice that the UI supports my adding a name with character š which is outside of the 8859-1 range. However, it appears that the API (Version 2) is still restricting to 8859-1. Is that the case? If so, I can convert all characters to 8859-1. Please confirm that this is what I must do.
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09-30-2015
02:10 PM
Using C# wrapper code. Specified UpdateContact([contact object], false). Received following exception message... query.param.action_by.action_by_owner.forbidden:The contact can not be opted in using 'ACTION_BY_OWNER'. I believe specifying action_by_visitor = true that I am saying that this change was requested by the client. Specifying false would mean that the change is being requested by the emailer (i.e., our organization). Q1) Is my understanding of the action_by_visitor parameter correct? Q2) Please clarify for me under what conditions when specifying action_by_visitor = true that this api call would be rejected. Q3) Please clarify for me under what conditions when specifying action_by_visitor = false that this api call would be rejected.
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08-27-2015
01:24 PM
Sorry!! My mistake. I had set the constant contact id to the empty string prior to doing the UpdateContact call.
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08-24-2015
03:08 PM
Using the C# wrapper to issue api calls. When our contacts notify us of a change of email address they use our website to do so. This results (among other things) in a row in one of our database tables telling us the old and new email address. End of day processing looks for these rows and attempts to change the email address in Constant Contact. However, the following sequence of api calls doesn't work. 1) contactObject.EmailAddresses[0].EmailAddr = <new email address>; 2) UpdateContact(contactObject, <neither true nor false works>); The above results in a stack trace with an empty Message and a null InnerMessage. Is the server telling us that we are not allowed to change someone's email address? I guess so. DeleteContact/AddContact seems the only solution. But DeleteContact results in setting the status to OptOut. We would prefer not causing this level of disabling the old email address since the user is not necessarily telling us that the old email address is no longer being used by them. Our website is not querying the user as to whether they have disabled the old email address. They are simply telling us that they would prefer that we begin using this new one. So setting the status of the old one to OptOut is misleading. And if later on the user decides to switch back to the original email address, they will need to jump through the hoop of filling out a form to reenable the email address that they opted out of. So after explaining all that, is DeleteContact/AddContact my only option here?
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07-22-2015
10:08 AM
Thank you Shannon. Yes that is a good workaround. I never tried this even though it was kind of an obvious thing to try because I reasoned that had there been a simple workaround like this that it would have been suggested when I first asked the question. I thought the problem was only addressable by modifying your database. Silly me!
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07-20-2015
03:05 PM
Is there a workaround for this problem. It's really causing us quite a bit of trouble lately. For instance, can we remove an email address from the Contact object prior to doing the update? Or is there anything else we can do from our end? When do you plan to have the utility available that addresses this?
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07-10-2015
11:53 AM
Thank you Elijah. We set all address objects to have a type of Personal. In reality we don't have this information captured on our database. But we will do whatever it takes to make this work. FYI intellisense gave me three options for address type: Personal, Business, and Unknown. However, your server didn't appreciate Unknown which is why we are using Personal. Another little note is that the sample program as written will no longer work because it hard codes a list id of 1 when adding a new contact which I'm sure was the id assigned to the first list that was created in a bew account before you made your change to 10-character ids. I was able to easily figure this out but somebody who is newly trying to understand how to use your api's might find it a little tough knowing what to do to fix the sample program.
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07-09-2015
01:38 PM
One additional finding is that in our production code it wasn't sufficient to comment out the country. In order to make AddContact work I had to supress the creation of an Addresses object altogether.
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07-09-2015
12:40 PM
I have more information. I started testing with the sample program provided when you download the API wrapper. First I attempted to add a contact just specifying the email address and the list to which that contact should belong. In that case, the AddContact worked fine. But as soon as I specified a country it failed just as before. Note, in the sample program if you specify United States or Canada, the program doesn't pass a country. So I specified Australia which caused the sample program to include "AU" as the country. As stated, this failed with http.status.bad_request:Bad request
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07-08-2015
05:41 PM
2 Kudos
I'm getting message http.status.bad_request:Bad request. upon attempting and AddContact. I'm using the C# wrapper for the version 2 APIs. The json string that is being posted is: {"addresses":[{"country_code":"BR","postal_code":"01008-000"}],"custom_fields":[],"email_addresses":[{"email_address":"blissbunny108@gmail.com"}],"first_name":"Amar","last_name":"a Deus","lists":[{"contact_count":102,"id":"1084848296","name":"Self-Realization Fellowship Mailing List","status":"ACTIVE"}],"notes":[]} Can you explain why I'm getting this error?
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07-01-2015
10:40 AM
Looks like DeleteContact call will do the trick. I still would like an answer to the 2nd question... 2) What is the significance of the 2nd parameter in the UpdateContact method?
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07-01-2015
10:19 AM
Using C# wrapper for Version 2 APIs. In the following code fragment, c is a Contact object and api is a CTCT.ConstantContact object. c.FirstName = "George"; c.Status = Status.Removed; c = api.UpdateContact(c, false); The modification to the FirstName property works. But the attempt to change the status fails very quietly. 1) Is there no way to modify a contact's status via API? 2) What is the significance of the 2nd parameter in the UpdateContact call?
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06-23-2015
09:43 AM
Elijah it turns out this was my mistake. I had rebuilt the wrapper code but didn't bother to replace the previous CTCT.dll with the rebuilt version. It didn't occur to me that there would be hard coded links to methods and other attributes which is the only way that I can explain to myself how this could happen. Replacing the rebuilt dll with the previous version seems to have fixed the problem. Thanks always for your help.
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06-22-2015
12:02 PM
Using the V2 API wrapper for C#. I am getting the following while doing AddContact... Method not found: 'System.Collections.Generic.List`1<CTCT.Components.Contacts.EmailAddress> CTCT.Components.Contacts.Contact.get_EmailAddresses()'. at BusinessLayer.CCContact.Insert(DataRow dr, String format, Boolean ActionByCustomer) at BusinessLayer.Syncronizer.SyncEmailSubscriptions.UpdateNewAndChangedContactsFrommeMembersweb() in c:\MembersWeb\enews\SyncContacts\BusinessLayer\SyncScriptBase.cs:line 166 There is no such method (get_EmailAddresses()) in either our code or in the C# wrapper for V2 APIs. Therefore, this message must be coming from your server. I can't be absolutely positive that this is happening on an AddContact call because the stack trace is missing a level. I don't understand why that is the case either. Perhaps a .pdb file is not up to date. In any case, Please explain why you believe we are getting this message.
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05-01-2015
05:57 PM
Somehow, some of our contacts have multiple email addresses. When I attempt to process such contacts with C# API wrapper support UpdateContact I am getting message: json.max.items.violation:#/email_addresses: 2 items were contained, but the maximum number of items allowed is 1. I'm not certain if this is telling me that a contact has two identical email addresses or if it's just telling me that the contact has more than one email address. In either case, it seems to me that whatever the complaint is regarding the contact, it shouldn't have been allowed in the first place. Possibly this happened when we were still using V1 APIs, I don't know. But now we have some contacts out there that can't be maintained via API. In one case I tried removing one of the two email addresses, but since there were still two on your CC database I received the same error message. Would it be possible for CC technical folks to discover these contacts for us and fix them. They are in a bad state that shouldn't have been allowed.
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03-05-2015
10:38 AM
Thank you Richard. I really appreciate the information. We are running into this situation on a utility I wrote to download and save status and other attributes of several contacts. The utility I wrote was just something that would allow me to determine if we are making any mistakes in our production software such as showing them as active in our database but having them with status 'DELETED' in yours. The code I was writing is not considered production code and since I am responsible for developing and maintaining production code, I won't have time right away to figure out how to use these bulk handling APIs. Looks like the C# wrapper code has support for these bulk APIs. I will give it a try as time permits. Again, thank you very kindly!!
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02-27-2015
02:29 PM
1 Kudo
I got my answer. The code exceeded the daily 10,000 api call limit.
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02-23-2015
05:11 PM
I am getting the following message...mashery.not.authorized.over.ratelimit:The Mashery account associated with this request is over its rate limit quota. The program (C# using the API wrapper interface) is in a loop in which each time through the loop it issues one API call to retrieve a particular contact and a second API call to update the contact. I had thought that introducing a 1-second delay between the processing of each contact would address this, but it does not. In fact once I get this message even once, every sugsequent call to any api produces this error. Before the program goes into its main loop, it uses the GetLists API to retrieve all the lists. I brought the program down and about 15 minutes later started it up again. The call to GetLists this time produced this error message even after waiting 15 minutes. Is there a workaround for this? Also, why would I get it in the first place with 1-second delays between each pair of API calls?
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01-30-2015
10:10 AM
Thank Elijah. That explains it.
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01-22-2015
02:32 PM
The subject pretty much asks my question. But here is a repeat of the question. How can I get V2 API using C# wrapper to return the Addresses. My code looks like this... public static CTCT.ConstantContact api = new CTCT.ConstantContact(); . . . Contact c = api.GetContact(contactId); //c.Addresses.Count is zero even though the contact has address information.
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