Hello there @CherylB00 thank you for coming to the community to bring this to our attention! We are so sorry that these contacts are being removed from their lists, without the action being done by you.
Many times when we see that contacts are no longer appearing on their respective lists, it can be a result of the contact unsubscribing or updating their profile on their end. From what you are describing, it seems to be that those options may not be what is going on here. We definitely want to look into this a bit further. Would you please email us at social_support(at)constantcontact(dot)com in reference to this post with the following information:
Examples of contacts who have been affected by this, and are not appearing on the unsubscribed list. (Please provide us their email addresses, if you are unsure if the contact has unsubscribed you can check here)
Are any of the affected contacts being removed because they signed up again through a landing page/sign up form?
Are the contacts being removed from all lists, or just one?
We appreciate you bringing this to our attention, once we receive this additional information we can take a deeper look into what may be the cause of this.
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