I understand at times the lines can be busy. There is a solution that respects the customer and the staff. Many companies with great customer service offer the option of leaving a number for call back. It beats hanging on hold for 25+ minutes, or hanging up with issue unresolved, only to start again from square one! Wish you would consider that, and also not so many apologies and assurances the call is important to you. It only makes the wait seem even longer.  ... View more