I just spent a half hour waiting for help. I don't mind waiting, but what I found extremely annoying was the repetition of the same canned message over and over. Perhaps a longer time should could be put in place for repeating the message - perhaps every 30 seconds instead of what seemed like 5 or 10 seconds. Once my call was picked up, Hope was very helpful, however, the wait with the repetitious canned message was extremely annoying.
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