Rather than starting over, I'll send the chat I just had with Help:
You: 1st: what does it mean when it says Sent? like he sent the email somewhere?
Travis 😧 It should just have sent once per email as that would be when the email was actually sent to him.
You: So Sent means "I Sent" but Opened means "Contact opened"?
Travis 😧 Yep, exactly!
You: Which i think is not clear on your part
Travis 😧 Well I definitely apologize for that luckily however once you know its pretty easy to get going.
You: If the subject of the verb is missing, it should be consistent
You: So I get it now
You: Pass it on to your programmers
You: Second question:
You: Used to be able to tell what he clicked on, now it seems not
Travis 😧 Yes, it should actually tell you per contact in the engagement tab however you can also check to see who click on specific links from the reports page on the email tab.
You: Not seeing it.
You: There is nothing to click on where it says Clicked
Travis 😧 If they haven't clicked any links then it you wouldn't be able to view it however you can always check that from the reports under email and it should allow you to see who has clicked on it. If it was just clicked though the system can take up to 2 hours to update the information depending on the speed of the receiving mail server and internet congestion.
You: No, this was clicked a long time ago, but it doesn't say what he clicked on
You: I don't want to have to go through the reports. I want to be able to see by contact what they clicked on
Travis 😧 I definitely apologize but it doesn't look like that is currently available within the contact details currently. What we normally recommend doing for any updates you would like to see in the system however is use the blue feedback button in the bottom right of your screen.
You: That's a step backwards then.
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