About CharlesF222

CharlesF222 · ‎06-21-2023

Second day to post about this poorly designed new automated system. Posting because spending more time with customer service because this system is lacking features the previous automated program gave us. We are limited to 15 emails as we create emails and the time delays. Unsure if the previous was unlimited, but we would run 25 in some marketing plans. Now we find you do not have the options to have the emails delivered during a Monday-Friday period with a similar selection of time during the day. We do not want our emails delivered on days our offices are closed. All of this poorly designed product on the day I received notification there will be a modest 16% increase in our billing. Those using modest must be those who thought inflation at 9% was not that bad. Been with CC about 10 years, but time to examine the market again.

CharlesF222 · ‎06-20-2023

We have used the automated email function for years and found it very workable and flexible. The new format recently developed is clearly a step back in flexibility and quality. Our automated emails have always run on a scheduled marketing plan for up to 90 days using 25 emails. Today we learned there is a maximum of 15 emails that can be used by counting the emails and the time delays. Somebody failed to provide more in marketing but significantly less. Not a positive development for our organization.

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