About MariaS05

Deleting customer comments?  ... View more

If you appreciated our feedback, you guys would actually fix this problem, instead of just robotically telling us how much you appreciate our feedback for 2 years straight.  It's obviously a problem that is annoying a lot of your customers (scroll through this thread and you'll see that). And these are the only ones taking the time to write you about it. I can't imagine how many other customers you have out there who aren't writing about it, but who are also very frustrated about this. With all due respect - please stop applauding our feedback and DO SOMETHING to resolve the problems outlined in our feedback.  I mean... are you guys deaf, or do you simply not care because you consider the folks speaking out a small army? Either way - it's outrageous.  ... View more

Thanks for your support in this, but don't hold your breath for anything other than the same 2 year old, stock/robotic "we appreciate your feedback and will forward it along to our tech team" reply for the Constant Contact team. Two years later and that's all any of us have heard with as you rightly pointed out - not even a single new background option. I think at this point, it's safe to say that the only way they will do anything to resolve this issue is if people start taking their business elsewhere. It's such an joke that they just keep ignoring all of us. Let alone for TWO YEARS.    ... View more

I'm glad you found a way to work around the problem, but it's still a crying shame that Constant Contact will not actually FIX the problem so we don't have to find work arounds.  ... View more

Thanks but we've been hearing for 2 YEARS that you guys will forward along our feedback, and clearly no one has done a single thing to resolve this, so you'll have to forgive me that I am NOT at all optimistic.  ... View more

It is truly terrible that Constant Contact has all of these complaints submitted to them, and yet they have still done absolutely NOTHING to fix this problem literally 3 YEARS after the first complaint. What a joke! ... View more

Thank you for that info and reply. I love Constant Contact, but this one issue is just super frustrating that's all. Thank you again.  ... View more

And by the way, here's a simple question for you -- if length of the email will "distort" (as you claim) an image, then please tell me why nothing gets "distorted" in my very long emails when I use one of the non-repeating images you offer in the design tab?  ... View more

With all due respect, please stop sending these robotic / scripted replies to your customers, that are in no way helpful. Constant Contact ALREADY offers non-repeating backgrounds on the design tab (the limited ones you offer), so clearly that means it CAN be done and that you DO know how to make it happen. And yet, you have all of these customers complaining about this problem and you have done nothing to resolve it. You just keep sending out these robot replies to all of us. Not cool.  ... View more

AMEN! ... View more

If this is not something that you are able to solve (which still confuses me, because your competitors don't have an issue with this) then can you at least offer us more background options in the design tab? The selection is extremely limited and unimpressive. This week for our E-News, I wanted to use a background for St. Patrick's Day and you don't offer any holiday backgrounds -- just the same old Vanilla content you've had for a long time now. Perhaps hire new designers if your current staff can't make new things happen? I appreciate your reply, but I still cannot understand why your competitors don't have this problem but Constant Contact still does, and I'd love an answer as to how that can be? Why don't your competitors have the same problems that you have outlined in your reply to us?  ... View more

CC has chosen to ignore all of us when it comes to this issue. And when they aren't ignoring us, they send us robotic replies about how "thankful" they are for our feedback and how they are "working on this" and yadda ya. It's been well over a year and they have done nothing to resolve this problem. There are other email marketing companies out there and the lack of ACTION on the part of CC is absolutely unacceptable.  ... View more

IN other words - Constant Contact either doesn't care, or refuses to listen to all of these people complaining about the same thing and do something to fix it. You heard what she said -  CAN do it, so it CAN be done. I am already in the process of talking to my boss about leaving you guys, because you refuse to solve this issue, even though you have known about it for a long time now. Don't make lame excuses -  offers it, so you simply cannot claim that it can't be done. Basic websites have this SIMPLE function. You either don't know HOW to fix it, or you're refusing to. Either way, this is TERRIBLE customer service. We don't want excuses- we want it resolved. ... View more

Look how many different people are commenting who are all annoyed at this, and then look how long this problem has been gone on unresolved.  Exactly how many customers are you willing to lose before you take action to fix this? A problem like this should be an easy fix - not something you risk losing customers over.  ... View more

With all due respect that is all you folks ever do ... just send us robotic replies saying that you're sorry and that the people who need to be aware are aware. That doesn't help us! We don't want words - we want ACTION. This is the kind of customer service that is going to send your customers straight into the arms of your competitors. ... View more

It's ridiculous that you guys can't figure out a fix for this problem! I too have the same problem. I like to keep our E-News fresh every week with a new background image, and the images you offer are very vanilla and limited. If you can't fix this problem, then the LEAST you can do for your paying customers is offer more of a variety of backgrounds. I have complained about this to you guys for over a year and here we are still talking about this in 2018. All you're doing is paving way for a competing company to fix the problems you refuse to solve and take all of your customers away. Get it together CC!  ... View more