Why can't CC's team build simplistic code into the software which recognizes (or reads) the length of the email being built, and responds accordingly??????? This is not a hard solution unless you are married to antiquated software that you can't update bc the beast you've built will topple if you pull any thread in it's delicate tapestry. If that's the case, you're doomed. You need to rebuild CC's platform or begin addressing common and quite frankly old, issues. One of those two things has to occur to save you from losing market share to much more innovative services who are investing time and energy into listening to their base. CC clearly is not.
... View more
