About NVIETeam

Glad you brought up that thing about sizing of images. I haven't seen anyone talking about it but it sure is annoying. Along with the fact that you can't adjust the columns beyond what's apparently a certain set point. That really seems like a case of fixing something that wasn't broken. ... View more

So, since Constant Contact has refused to add back tables to the email editor, I finally decided to give the new 5-cell drag-and-drop format a try and see if I can get it to work for our monthly calendar that we send out. The answer: NOPE!!! Like @lorir61 mentioned above, when viewed on a mobile device, it completely gets screwed up to the point you can't even recognize that it is a calendar! (See image included below) At least when using tables, yes you have to scroll around if viewing on a cell phone, however you at least know that it's a calendar you're looking at!  PLEASE ADD TABLES BACK TO  CONSTANT CONTACT!!! ... View more

Hi @user452127    Creating a master template can help if you create your different blocks within that one email. Doing this allows you to have access to the same blocks no matter the campaign. You can copy the master template, edit specific details in the campaign, and send to your contacts. Having the ability to copy a block from one template to another is a great feature request we have submitted to the appropriate teams.   As for access to the Legacy Templates, it sounds like one of your accounts was created when this system was still available. Any account created during this time had the Legacy Templates grandfathered over when the new Third Generation Editor was created. But any account created when the Third Generation Editor is available will not have access to this older editor. I hope this information helps! ... View more

@NVIETeam  Thank you for reaching out to the Community. I can certainly understand wanting to manage your bounces based on proper reporting. I popped into your account and checked the reporting for your campaign sent today and saw two undeliverable bounces. I see the engagement you are referring to that is showing as bounced as well as clicked on and opened by a contact. I had the deliverability team take a look at this campaign and they even pulled the log for the campaign to check for any issues. The log did indicate your campaign did deliver to this contact. The deliverability team confirmed the receiving server is telling us the campaign is bouncing when it is actually delivering. Keep in mind when an email address bounces, the Internet Service Provider (ISP) sends back a reason, telling us why it bounced. It may sound simple, but it can be complicated because different ISPs and different types of mail servers all use different "response codes" to let us know why the email address is bouncing. We attempt to categorize the bounce into one of seven different bounce types to help you determine how to handle it. ... View more

Glad you brought up that thing about sizing of images. I haven't seen anyone talking about it but it sure is annoying. Along with the fact that you can't adjust the columns beyond what's apparently a certain set point. That really seems like a case of fixing something that wasn't broken. ... View more

So, since Constant Contact has refused to add back tables to the email editor, I finally decided to give the new 5-cell drag-and-drop format a try and see if I can get it to work for our monthly calendar that we send out. The answer: NOPE!!! Like @lorir61 mentioned above, when viewed on a mobile device, it completely gets screwed up to the point you can't even recognize that it is a calendar! (See image included below) At least when using tables, yes you have to scroll around if viewing on a cell phone, however you at least know that it's a calendar you're looking at!  PLEASE ADD TABLES BACK TO  CONSTANT CONTACT!!! ... View more