Tonight (8/3) between 11:00 PM - 11:30 PM ET, we need to make a few updates to our site. During this time some customers will not be able to access their contacts. We recommend not using your account during this time. Thank you for your patience.
That was something I forgot to mention in my earlier response--that possibly a template change could solve the problem as well. It's not convenient to have to rebuild an entire shell because it's a complicated newsletter, but I've been considering redesigning it anyway, and if that works, it's far easier than fighting the system until midnight every week lol. I will attempt that whenever time and workload allows. The email I sent today went through ok--though it's a legacy template as well. Still had trouble with social accounts. Times are not correct, and I had to reconnect the accounts three times before they would post--that is using the current editor too. I will check with Deliverability on the bounce issue. Thank you for the assistance despite my irate tone on Friday. emoticon.smileyface.title
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I did change to an incognito page and turned off extensions, and that helped 95%. Still had a couple of glitches, and the email didn't send the next morning as scheduled. I spent an hour forcing it through. I've been seeing these odd occurrences the past couple of months and I've changed nothing other than any updates Windows or various browsers put through. However, strangely, I just built an email today without issue, and I'm not currently using an incognito page. I didn't see a scheduled time either as it usually displays on the campaign before it processes to send, but other than that being a signal to me that it will go through, I can get around that since I send copies of every email to myself as well. Also, my social media post times are wildly off. They used to be auto-scheduled for a few minutes after the email sends, but for about 6 weeks I've needed to toggle to a different time because the default time displayed will be hours before the current time I'm working, for example it's 2:30 pm central, the email is scheduled for immediate send, but the toggle reads 11:07 am. Curious as to whether there is something I can reset to resolve that, but it's not a huge issue. As for the bounces, all of the ones I'm concerned about are marked as Suspended. I know for a fact that the bulk of them are valid--and I say bulk only because there were over 1200 and I didn't look at every one. It is hugely time consuming to unsuspend each one. Is there ANY way to do that en masse??
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I am having the same problem, after spending over 12 HOURS trying to finish building an email due to your system crashes. I finally got it scheduled around midnight only to find that it didn't send this morning, and I had to force it through three times. now I discover that over 1200 emails have bounced, when I know for a fact the bulk of them are correct. Yet I can only unsuspend them one at a time??? YOU HAVE TO BE KIDDING ME. That is completely unacceptable and I'm close to cancelling our account entirely. I've had more and more problems every week and it seriously affecting my workload and schedule. It is no longer "convenient" to use this service.
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