About KimG64

KimG64 · ‎05-29-2019

Merging contacts is really important. Currently we lose email send/open/click history for duplicate records if we delete one. We push contacts to Constant Contact from our CRM, but the integration is limited. It means if the email address gets updated in our CRM, it creates a duplicate in Constant Contact. So we end up with a lot of duplicate records. We don't always catch these right away and then we end up with send email history on two contacts in Constant Contact. It's very frustrating to not be able to merge the records.

KimG64 · ‎05-29-2019

I agree the time out feature is annoying. I might expect it to time out for security purposes if the page sits idle for a length of time, but even when I'm actively working in Constant Contact, updating contacts, etc. It seems to wonder if I'm really still working even when I've just updated and email address or deleted a contact a few seconds prior. It seems to check in after a time regardless of being left untouched.

KimG64 · ‎05-29-2019

It would be nice to see a history of any changes to an email address for individual contacts. When I look at a contact's history of messages sent, sometimes there are bounces, or an account gets suspended. We do try to reach out the people to update the addresses and often do update the address. Of course I would expect that later messages sent would then get through, but this isn't always the case. When I'm looking at a contact and see that messages are bouncing or not, it would be nice to know when an email address had been updated.

About KimG64

Re: Merging the contacts

Re: stop the timing out!

When a contact's email address is updated, label t...