About JohnD774

I am disappointed that when I signed up to use Constant Contact in 2013, I was told that one of the features was multiple users.  I added one immediately when I started using CC (total of 2 users).  Recently I tried to add another user, but was told I need to pay extra for Email Plus in order to have multiple users.  To be told I could do something with the basic plan when I signed up, but then told I need to pay extra to do that same thing I was told I could do originally seems like a bait-and-switch.  Email Plus more than doubles the cost!  Constant Contact should honor their original commitment.  ... View more

I attended the Webinar today "Practical Uses for Email Automation". I thought we might be able to use some of the features discussed and demonstrated. However, I found out toward the end of the webinar (and only because I asked the question -- it was never mentioned that I heard) that the features demonstrated are only available for Email Plus users. I think this should have been clearly spelled out ahead of time. I checked and it was not mentioned in any of the promotions I saw about the webinar. So, I ended up spending my time attending, took notes, tried to learn the methods, etc. only to find out that there's an extra cost to use those features. We are a small non-profit and can't afford to double our costs for Constant Contact. I feel this was misleading. Just as bad, in my opinion, is that when I went to try the features, I found out they were available to setup, and that you only get a message that you need to pay to use the feature once you've been all the way through setting up an email automation and hit the "Activate" button. Both of these practices feel like a "bait and switch" sales tactic to me. I think Constant Contact should be better than that! You should have provided full disclosure up-front in the webinar and in the UI that Email Plus is required to use the features. ... View more

Our organization signed on with Constant Contact because we could maintain a mixed database of postal-mail-only, email-only, and postal-mail-and-email contacts. Initially, we communicated with our members only by postal mail. However, we have been transitioning to where we now communicate with our members via email and via postal mail. Therefore, it is very important for us to continue to have a way to track postal-mail contacts. The feature of keeping postal-mail-only contacts in Constant Contact seems to have gone away. This could fundamentally change how we use Constant Contact and may preclude us from using Constant Contact going forward. I feel this should have been discussed with users before making this major change, especially since this was touted as a selling point for Constant Contact when we signed up. That said, we need a solution that will maintain our ability to track postal-mail-only contacts and to know if this solution will exist in Constant Contact. Thank you. ... View more

For example, when searching to generate a sub-list (e.g. using a tag, or searching on a name): you then edit one of the contacts in the sub-list. To return to the sub-list, you must go back to your entire contacts list and redo the search. There should be a "back button" functionality to allow you to return to where you were before you edited that contact. ... View more