Our organization signed on with Constant Contact because we could maintain a mixed database of postal-mail-only, email-only, and postal-mail-and-email contacts. Initially, we communicated with our members only by postal mail. However, we have been transitioning to where we now communicate with our members via email and via postal mail. Therefore, it is very important for us to continue to have a way to track postal-mail contacts. The feature of keeping postal-mail-only contacts in Constant Contact seems to have gone away. This could fundamentally change how we use Constant Contact and may preclude us from using Constant Contact going forward. I feel this should have been discussed with users before making this major change, especially since this was touted as a selling point for Constant Contact when we signed up. That said, we need a solution that will maintain our ability to track postal-mail-only contacts and to know if this solution will exist in Constant Contact. Thank you.
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