"Security" seems to be a pat answer to everything done to make us users less productive. You would think we would know when our machine is physically secure or not. I am not considering leaving Constant Contact, but others on this thread are. For this reason! I have perhaps one suggestion, which I know nothing of the feasibility: Store the user's progress so that when they log back on their session and all their work is automatically recoverable. Short of that, you need to adjust the time as requested. In the past I have been impressed with CC's customer service. This non-committal answer will cost customers. You at CC need to decide what loss of customers and good will you are willing to accept.
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