Upon your team's requirement, we sent out a confirm subscription letter to our contact list. I am very disappointed to find out that our confirm opt-in feature was turned off at some point and unable to allow people to confirm a subscription to our list. My own difficulties resubscribing to the list via the confirm letter show that it was very difficult or impossible to confirm or resubscribe in any reasonable time frame. The form still did not work for me when I sent it out to my mailbox today. I was only able to resubscribe when I called in and had a tech person do it. In addition, it is also very unfortunate that people who remain in the awaiting confirmation list cannot resubscribe via our website forms if they choose to. (And while the confirm subscription letter was apparently not working.) My requests: 1) Have all functions be set properly so that people may resubscribe. 2) Allow people in the awaiting confirmation list the ability to resubscribe via our websites and the forms on them. 3) Resend the confirm subscription letter (set up properly) to our awaiting confirmation list. Something seems wrong about how we were advised to send out a confirm subscription letter that appears to have not been working properly and then not being able to follow up with the awaiting confirmation contacts. As a result, we have lost thousands of contacts acquired over a 15 year period.
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