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It appears that our email newsletters are not generating a "open" when viewed on an iPhone. This was also true when tested on an iPad. What is curious is that it is not just "viewing" that didn't create a click. When the tester clicked and watched a video link from the iPad this also did not register as them having opened the newsletter link. What is causing this and is there any work-arounds? Is this a problem specific to Apple devices or is it true of other mobile phones or devices too? Thank you in advance for any insights and help.
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