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After spending at least 30 minutes with your customer service guy today trying to fix a problem, he casually mentioned that the email I was trying to finalize had been composed in an old template (who knew?), and that there were software updates which would have made it easier to create the email. He said that CC sends out emails informing your customers of these updates. Guess what? I don't get those emails. I get plenty of emails from you encouraging me to spend more money on various glamorous new features you can provide that I don't need. But I don't think I have ever gotten an email saying "Oh btw, don't use the old templates, click on this instead of that." or "There's been an update in our software, here are the things you need to know about: ..." Please put me on the list of customers who get these emails. Frankly, I don't believe they exist, you seem to want us to intuit these changes out of the ether somehow. But if you really do send software update emails, please send them to me.
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I have been using Constant Contact for years and have repeatedly encountered a problem that always requires that I call your customer service people. Today I spent at least 30 minutes trying to fix this problem. I send out press releases in emails and always want to embed photos or pdfs within the body of the copy. You do not have a drag-&-drop function for graphics! So I insert the image, then spend 30 minutes trying to adjust the position of the image, eventually giving up and calling your customer service people, then spend another 30 minutes (at least) waiting until they can figure it out. WHY DO YOU MAKE THIS SO DIFFICULT? It should be easy to move an image within an email until it is positioned correctly. Your failure to fix this problem for years now has wasted a lot of my time and a lot of time of your customer service people - I may be a tech moron, but even I know how to drag & drop images.
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I am a publicist dealing with clients who are sorted to 10 different lists. In examining my entire list recently, I had to delete many duplicate entries (don't know how they got there, btw). I got exasperated with deleting them one by one, so after making sure that all the names on one particular page needed to be deleted, I clicked on the box next to "Name" at the top of the page, thinking that I would delete everything on that page. Instead, ALL MY CONTACTS WERE DELETED. All 850 of them. Luckily, one of your customer service people was able to restore the contacts, but they were all assigned by default to the same list. I have spent the last FIVE DAYS going through each contact, one by one, and re-assigning them to the correct list. This process, aside from causing major mental trauma, has prevented me from doing any other work, and I'm exhausted. Here are my fervent suggestions:
1) If the user does something that would precipitate deleting their entire contact list (and this would, as you can imagine, most often be as a result of a gigantic mistake on their part), there should be a big, pulsing red screen and a siren that come up with the message ARE YOU SURE YOU WANT TO DELETE YOUR ENTIRE CONTACT LIST? Yes, there was a little box that said Are you sure you want to delete x number of contacts? But I had assumed that just the entire page would be deleted, not my whole bloody professional life's worth of contacts.
2) If the row of categories at the top of the page applies to more than that single page, there should be another big glaring prompt that says Are you sure you want to make this change to your entire list? If, for example, I am using the 50 names per page option and try to Print the page, I just get those 50 names printed, not the entire list. So I assumed that anything you do for a single page just applies to that page and no other.
Please, Constant Contact techies, fix these problems! Your site is so wonderfully useable in so many other respects. But this deletion business has just been a disaster for me.
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