You MUST, immediately, add email as an option. Your current system requires a mobile phone. This is not enough. We have several of our users, who were able to access the site last week, suddenly locked out with no means for an admin to reset their MFA. Honestly, this is terrible, ill-thought out and liable to damages as many are paying for a premium service that our users can no longer access! Fix this immediately. In addition to this, as you're an international company, why is your phone support only on US time? There is a large portion of the rest of the world that cannot wait for the US to wake up.
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