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- About IainH4
Some customers are not able to log into their account. We are working on resolving this as quickly as possible.
About IainH4
IainH4
Regular Participant
since
07-28-2014
01-31-2021
6
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12-28-2020
12:38 PM
And in case someone has the reasonable idea of changing the status from Express permission to Implied permission so see if it them becomes possible to update the person's Email address, then I'm sorry to report it makes no difference. Once 'locked-out' from updating an Email address, for whatever the reason might be, it seems impossible to unlock it.
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12-28-2020
12:33 PM
This 'feature' seems to be a result of the person being a double opt-in ... but it's inconsistent. I've had this on a number of addresses and in each case the person is an express permission double opt-in, HOWEVER... I have also been able to update other express opt-in subscribers and so whatever great thoughts CC might have had, this inability isn't even consistent. IF this turns out to be a designed-in feature as opposed to just a bug, then my request to CC is they go and think again. Double opt-in people are THE most engaged ... they have expressly asked to be included ... but have since changed their Email address and so not unreasonably and BECAUSE they are engaged, have asked we update their Email address ... only it seems we can't. Either way, something for CC to fix PDQ in my book. What with messing with custom code and other 'features' this is becoming a successively less usable service.
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12-28-2020
12:15 PM
Correct, this no longer seems possible. The screens are just as shown, however there are two Edit options: For the person record For the Email address Should be pretty easy huh? Nope! The 'Edit' next to the Email address only permits change of Email list(s) or 'Email status' (permission) and NOT the actual Email address. So I have a double-subscribed user with a long engagement record who is ASKING to have their Email address updated and apparently due to the Great Gods of CC design, this is no longer possible. Great one guys, really great! And before you suggest 'add in the new address as a new user', that just means a complete loss of the engagement history plus no doubt it will clock up another user on the license rate. How about instead CC just fix this foul-up?
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08-16-2020
05:12 PM
So logged in from the SAME laptop via the SAME ISP with a STATIC IP and so everything, that is E-V-E-R-Y-T-H-I-N-G identical, and I get a; "We detected a new login from your account iainhu from a device that we didn't recognize" message. I appreciate you trying to detect fraud, but it doesn't seem to be working and I have used this client many times before
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02-14-2016
10:06 AM
I see there's been various changes in Contacts and sady selecting the columns to view isn't one of them. Instead I can see by source and date added (useful) or 'City/State' - utterly useless, so here's a bit of shart, sharp feedback for the Product Manager:
I understand the US view of the world is that things pretty much start at SFO and end at BOS...though there is somewhere called 'England' somewhere out to the east that includes places like London, France and Germany (I used to work in the US and so understyand this quite well), actually this is NOT the case.
While the US is so large City and State help, but in the rest of the world it is *Country* that's important. In fact, in many Countries people speak different languages and so Country is really critical - not everyone in our markets speaks English and Spanish - so Country is kind of critical...as in real critical. Maybe you should reflect that?
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01-27-2015
02:06 PM
There's some nice stuff in Contant Management now, BUT, the views are fixed. So for instance, I do an advanced search where country is not blank.
Wonderful, I get a list in moments...and I can't see what the country is and nor can I alter the view, so I now have a list of contacts with Country set, but I have no idea what the countries are. Frustrating! Maybe a search field should be included in the view, certainly where you're selection an option like 'not blank'. Different if you say 'is x', but when 'not blank', it's obviously you're interested in what data you have...
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