Apologies for the delayed reply! While I understand the intention of Constant Contact's policy, I don't believe the policy helps comply with user/constituent permissions. Since my original post, I've had three more constituents reach out to me about not receiving SMS service. These were all people who have subscribed to various email lists with multiple email addresses and only one cell phone number, creating a scenario where SMS is limited to one email address/list. In order to fulfill the request to receive SMS across all lists (as expressed by constituent at point of opt in), I have to manipulate the email subscriptions, sometimes creating a scenario where one constituent has two email address on the same list when previously they had one email address on one list and another email address on another. If anything, the policy inhibits my ability to fulfill a constituent's expressed preference. Clearer messaging will certainly help navigate what seems to be a dysfunctional policy. We need to be able to address SMS expectations proactively with our constituents. The reactive conversations we've been having up until now have been pretty embarrassing.
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