About Alan_F

@SeaBirdScientific I'm sorry your anchor links aren't working in your email. To clarify, are you working on the email that is called 2017 Template? If not, could you let me know the campaign you are working on? I tested the 2017 Template on my end and those anchor links are working for me. I would like to do more testing. What version of Outlook are you using?  ... View more

@BlytheH Unfortunately we can only have one url per link in Constant Contact. I'll sumbit feedback to our developers on your behalf to let them know that there is interest in having more than one url in a link. ... View more

@ValS212 I'm sorry your email isn't displaying correctly on your Surface Pro. Every email client will display emails a little bit differently. Even the same email client can display an email differently depending on what device you are using. I think that may be the case here. Try viewing the email through a different email client on your Surface to see if it looks better there.  ... View more

@DougS21, I would recommend taking the bigger list of the two and making a copy of it. You can create a new list, select all the contacts on the original list, and copy them to that new list. Once copied, you can go to the second list you want to compare. Select all the contacts on this second list and remove them from the copied list you make. If you compare the contact totals on the copied list before and after your remove the other list, you can see how many contacts are on both lists. ... View more

@MaricelaM6 I'm sorry you are seeing that error and can't find the contact by their email address. Is the contact you are looking for on your unsubscribed list? When you're on the Contacts section, click on Unsubscribes on the left and see if the contact is there. If you can't find them, try adding the contact with their email address again (as if they were a new contact). When you see the error message, do you see a link where you can go and edit the old profile? If neither of those options work for you, please let me know and we can troubleshoot some more. ... View more

@RonL44 The easiest way to check and see if there are email addresses on mutliple lists is to export all of your contacts. Once exported, you can open the file and find the column that shows the lists everyone is on. From here you can quickly see which contacts are on multiple lists. ... View more

@WorldMichigan All of our templates have slightly different padding on the different sections. If you are proficient in HTML, you can go to the style sheet at the top of the page for a little more control over the padding. Otherwise, I recommend using a different template that has a slimmer divider. I've also seen people make their own divider by uploading and inserting it as an image. ... View more

@IvanH I'm sorry you are not able to preview your emails after you copy them. There are a few different reasons that could prevent the preview window from loading. To do some troubleshooting, would you mind letting me know what internet browser you are currently using? Could you also try using a different browser? This will tell us if the issue is isolated to one internet browser or if it's happening in all of them. ... View more

@victoriar16 I'm sorry you are seeing that error message when you try to add contacts. If you don't mind, could you reply back and let me know which method you are trying to use to add contacts? Are you importing from a list or trying to paste them in? Could you also tell me what browser and what version of that browser you are using?  ... View more

@Freeman_Audio_Visual  We have rolled out the new limit by tag feature. However, this feature has been disabled for accounts that have more than 10,000 contacts. We found that using the limit by tag feature with that many contacts put too much stress on our servers. We are currently looking to see if we can implement a fix for this to help our larger list users. In the meantime, you can add the contacts you want to send to to their own email list. You can then schedule an email to go directly to that email list.  ... View more

@Freeman_Brand_Experience_Lab We have rolled out the new limit by tag feature. However, this feature has been disabled for accounts that have more than 10,000 contacts. We found that using the limit by tag feature with that many contacts put too much stress on our servers. We are currently looking to see if we can implement a fix for this to help our larger list users. In the meantime, you can add the contacts you want to send to to their own email list. You can then schedule an email to go directly to that email list.  ... View more

@JaidaI I'm sorry you can't find your images from 2012 and 2013. If you remember the image name, you can use the search bar in the top left to find it. You can also click on date added above your list of images to sort by the furthest date out, instead of the most recent. ... View more

@RozO4 I'm sorry you have valid contacts bouncing as non-existent. When Constant Contact sends an email, we rely on your contact's email client to let us know if they recieved the email or not. If they don't, your contact's email client will send us the reason why. If you are seeing these contacts bouncing as non-existent, it is because their email client is either telling us they are non-existent or they are sending the wrong bounce report. Luckily, this can usually be solved by having that company whitelist us in their security program. You can direct them to this guide that includes the different email addresses they would need to whitelist; ISP or Spam filter Whitelisting ... View more

Hi @ScottW648.   We have a few different options for a custom template. Our two most popular services are a website match or a completely customized template. For more information on the different services we offer, you can check out this link. ... View more

@Josh You will still have to make a copy to edit any of the code for your email. Once you copy the campaign, you will be able to make any changes you need to. ... View more