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Thanks Amber, My solution was to remove the All category from any of our signup forms, and now directing clients to revisit the signup form. For the clients that have done some segmentation and added in separate categories other than All, I manually added them into all the other groups. At this time, I know that everyone in the All category has not selected any other categories, so I will regularly revisit the subscribers and remove from the All group anyone that has segmented themselves.
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I have about 3,000 contacts that are currently in a non-segmented portion of our distribution list. These clients receive “all” emails which we send out, this was great in the beginning. Now we find that we have segmentation working (for a total of seven segments) and send out blasts to one of each of the segments every week. The problem we are having is the clients in the “All” group are receiving an email every week and this is turning out to be a bit much for them (we are seeing a number of them leaving us, as they receive too many emails). What is the best way to reach out to the “All” group, and have them segment their own account? I know there is a link in the footer of an email to allow the client to Update Profile/Email Address, but getting the client to see this at the bottom in small print is a challenge. Is there a way to have an equivalent button to Update Profile/Email Address that I can include more prominently in the body of the email, and if so, how do I access it? Any thoughts or ideas would be appreciate. John
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