Business Case template and methodology To “Begin with the end in mind” (Covey, 2000)  is fundamental. We recommend that you begin with a clear number of monthly incomes. You can decide if that number is for a single business area, your whole company, a sales person or team. In campaigns you should select the sales target for the product/services advertised and promoted through it. In small companies it can be the monthly income targeted. In essence, a Business Case is a valuable tool that Marketing and Sales can use for alignment. It tells us with certainty how many people have to be impacted by your Campaign in order for Sales to succeed. Case Study For example we have a student that aimed at achieving $30000 usd monthly in services and his median sales ticket has $2500 so his business case was built to achieve at least 12 sales every month. At a 10% closing rate, he needed 120 Sales Qualified Leads (SQL) with validated opportunities every month. Since he knew a 10% close rate could be improved his work concentrated both in Campaign planning and execution and sales skills that would enable him to have a 20% close rate. He did it by: Executing more targeted campaigns every month by using Industry segments and their corresponding Buyer Personas. Validating that opportunities that moved from MQL to SQL were real for which he used gBANT. gBANT helped in the closing process since it identifies the key information every sales person requires for each opportunity in progress. Now, with a 20% closing rate, only 60 SQLs are required making it easier to achieve the Business Case. Your Business Case will help you determine ROI and align marketing and sales Return on Investment (ROI) is the starting point of every campaign. The Business Case is structured with specific information that will help you understand the metrics required to achieve it. Your S.P.E.C.I.A.L. Marketing Binder will store each and every Campaign you execute throughout the year. In this way you will be able to accumulate strategic knowledge on which type of campaigns yield the best ROI. Top-Down Analysis You can build them with a Top-Down or Bottom-Up approach. Top-Down analysis helps you validate if the industry segment you selected is large enough to deliver the anticipated leads and revenues required. This is how you can find if a specific industry or market is large enough for you and your competitors. It is always good to sell to every Industry, but we do recommend that you also specialize in at least three. That way you you can become the expert thus making it difficult for your competitors to block your sales due to lack of experience. If you want, you can practice everything learned in this certification with only one industry and then apply everything learned in the other two. Bottom-Up Analysis Bottom-Up analysis starts with the revenue goal and you have to work it down toward the number of suspects or prospects required to achieve your Marketing Qualified Lead target to achieve your Sales Qualified Lead target to achieve your required sales. Compared to the Top-Down Analysis that is only used for Industry selection, the Bottom-Up Analysis is required for every Campaign. It always becomes the first page and Dashboard of the Campaign Workflow. Create your Business Case Use the Business Case template. First fill the sales revenue target. Then the average revenue per customer. Select a close rate between 10% and 33%, which are the most common. Just keep it real. The closer it is to reality the better prediction you will be able to make. If your real number is lower than 33% then you have room for improvement in the sales closing area, sales acceptance rate, demand generation and opportunity identification. Key Marketing and Sales Campaign Indicators We cannot achieve successful results if we don’t start by standardizing terms. We have students worldwide and have found that in some countries prospect and lead mean opposite things. Some start with leads and end with prospects. Others start with prospects and end with leads. So in order to achieve a world wide best practice for your company we recommend that the terms recognized and defined by the American Marketing Association are used. There fore the following explanation is set to start the conversation into an international standardization of terms. The idea is simple. Advertising in every campaign will start by generating Suspects (1 S) or Prospects (1 P), they are pretty much the same, and those that react to the Call to Action will become Marketing Qualified Leads (2 MQL). Meaning that we detected an interest or an action from them and that we can contact them. At that point, we have to validate if there is a real opportunity to sell them something and if there is they become Sales Qualified Leads (3 SQL) and when the Opportunity is closed then they become a Sale (4 SALE). In a Bottom-Up Business Case metrics are organized this way. Sales revenue target per year (with x number of campaigns) Sales required to achieve the target (SALES) Average revenue per customer. Number of Sales Qualified Leads (SQL) Number of Marketing Qualified Leads (MQL) Number of Marketing Qualified Prospects (MQP) Number of Prospects or Suspects (S+P) Define your Target Audience for an Industry Targeting is the process of identifying a set of companies, and the appropriate individuals within those companies to be contacted through a specific message. If you did a Top-Down analysis of different industries to identify which ones have the biggest revenue growth opportunity for your company then this step will be very easy to follow. If by any chance you need help talk to your vendor sales representative and ask for Industry information. They have some for your region and can help identify sectors into which you could and should specialize. Lets start by working only one of the industries you selected and identify: Typical customer profile. Key contacts Buying cycles and behaviors. Competition Identifying your Target Client Start by identifying your typical Target Client. It’s industry or vertical, geography, size, structure and requirements. An industry or vertical segment to target Geography is how it’s organized. Who makes the purchase decisions? A corporate office somewhere else in the world or in a region other than the one you cover? Size related to employees, and sales. Some companies like Microsoft consider a small company one with 50 personal computers even if they have thousands of employees. Structure Specific Requirements due to their industry circumstances, legislation changes, etc. For example accounting software tends to sell more upgrades when law changes. Or in moments where network and data security are attacked the most, those types of solutions are requested more. Continue identifying key contacts: Who are they? Who influences the buying process? Who are the users of your services? What are the points of contact of those users with your services? If you don’t know your target client, what they want and what motivates them to buy, you won’t be able to prepare an effective Campaign. Who makes the different types of decision: Financial Technical Administrative User It may very well be one different person for each or one for all areas. Like owners do. What motivates each type of decision and decision maker? Why is that contact important for your sale? What type of search, analysis, selection and purchase pattern do they follow? From whom do they accept recomendations? Friends, analysts, other companies in the same sector, events? Are they buying to save money, earn more money, product replacement? Finally identify key contacts in different levels or areas: Throughout this certification you will find us talking about the voice of the customer (VOC). It is in this step that you start documenting and talking with the words, terms, and style your target clients do within their specific industry. And you will also have to learn to communicate with different levels of contacts depending on the size of the lead. Advertising to small companies requires a voice that talks to the owner or user who make the purchasing decision. Advertising to medium companies may very well be aimed at information technology managers, owners, general managers or users. Advertising to large companies requires targeting CXO suite. This is Chief Information Officers CIO), Chief Financial Officers (CFO), Chief Operation Officer (COO) etc. Your audience has to understand immediately the products and services you are positioning and the way they are designed to solve their particular challenges. Therefore a CFO will look for economic benefits, an Operations Officer will look for answers related to logistics for example, and so on.  Covey, S. R. (2000). Living the 7 Habits: The courage to change (Fireside Ed.). P.S. If you want a copy of the Business Case Template dont hesitate to write me firstname.lastname@example.org
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Hi Tracy and Vito I loved this article and it inspired me to write one about telemarketing. And now that I came back I found Tracy's comment that proofs the summ of ideas is what makes things move forward. https://community.constantcontact.com/t5/Member-Blog-Marketing/4-reasons-to-use-Telemarketing/ba-p/217858 Best regards and thanks to both.
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I am updating our courses for CISCO a big telecom company in the US and found very interesting information regarding Telemarketing that can be shared with you. I selected it because there were no posts regarding this topic and marketing campaigns need to be turbo charged by telemarketing. A service that you can layer with Constant Contact. If after reading you have any questions or comments don't hesitate to tweet me @fernandzuili
1. It’s the biggest response driver.
If your company is primarily interested in capturing market share, outbound telemarketing can be a great solution. Outbound telemarketing can, under the right circumstances, contact and secure a yes or no from much as 85 to 95 percent of the available universe. No other media even comes close. It ´s been proved time and again that adding an 800 number response option to a promotion will almost always lift response, sometimes by 25 percent or more. In addition, inbound 800 selling provides the opportunity to up sell and dramatically increase client order values.
One of the great lessons of direct Marketing is that the possibility to schedule a meeting with the prospective client increases. And the speed in which you respond back meeting with them increases the sale opportunity. It even beats the Internet much of the time, because with telemarketing a live telemarketer assist the client and prepares him for the next steps by asking all the right questions, and making sure everything is correct.
2. Drives new and existing clients to your business.
Telemarketing's most important role is to deliver qualified leads to sales. So how can marketing attract the people who are going to buy? Your mission in telemarketing is to help sales avoid the uphill battle when faced with a "qualified client". Finding and nurturing clients is undeniably the most important activity previous to sales success.
You must invest time daily, regularly, in finding new clients through outbound prospecting. This is the 20 percent of your time that will bring you the 80 percent of your income. Nothing is more important than investing your time in creating new leads, pursuing leads and following up on potential opportunities- all efforts that result in more clients. The creation of new clients qualifies as a direct income- producing activity.
3. Is the perfect media to use for the product, offer and list testing
Telemarketing is the perfect media to use for the product, offer and list testing. It has the mail beat cold. When you test in the mail there is a tremendous amount of up-front planning. A minimum direct mail test cell typically involves using 5,000 names. That requires small and expensive print runs. The copy has to be cleared well in advance, and then it takes time for the response to trickle in. Worst of all, there really is nothing you can do with the results until you plan your next campaign, which may be months away.
Clearly telemarketing has numerous advantages; there is much less time required to launch a telemarketing test than direct mail. There is no minimum required other than you will need to ensure significance. The only real issues are to ensure that the test-cell names have been properly coded so that you can track the results and rewrite the scripts to include any changes you want to test.
Once you confirm the winning combination among your test cells, you can move all the remaining names into that group, thus maximizing your profits immediately. You certainly can’t do that with direct mail.
4. Is the fastest, easiest and least expensive way to test.
Telemarketing is the fastest, easiest and least expensive way to test. For these reasons, is the media of choice to dry test a new product concept. Dry testing is a market research technique that involves offering a product for sale over the phone while it is still in the development stage. You can test price, offer structure and interest in features and benefits along these lists.
I am always glad to know shared experiences, hope you can share yours. Tweet me @fernandzuili
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