Wow, I'm late to this train! This was being discussed as far back as 2013?? Six years later, no change? It seems like such a rudimentary no-brainer feature! I agree this is a necessity. Leaving us without the option to manage our contact notes cultivates bloat, muddying the waters with a confusing information-hierarchy (paving the way for potential administrative errors), wastes time due to said confusion and clogs up the screen. New admins attempting to use the system, or who inherit it, need a clear and professional path of logged documentation, not to stare at a stack of notes and decipher which ones are relevant. It's never a good idea to 'immortalize' obsolete information. (At the very least, if you *must* keep it for some reason, then 'retire' it to a personalized 'Note Archive' or something--get it off the screen--anything but leaving it enshrined right in the Contact area, untouchable.) My two cents.
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I would SO love this. I work at an HOA and, along with mass-emails like our monthly newsletter, I often find it necessary to use Constant Contact for 'official' notifications (i.e., you're using too much water, the previous owner of your property wasn't left the mailbox keys we signed out to you, etc.), so I can see whether or not the emails are opened/viewed (kind of like an electronic certified letter). Going through all the trouble to make the letter only to get to the screen that demands I send it to a 'list' is endlessly frustrating...I have to save, go back out, make a new list, put the *one person* in it, save it as a separate list, and then send the letter to that 'list,' even though it's only one person! Then it makes managing the lists annoying, time-consuming and interruptive, because they become bloated with obsolete one-offs, etc.
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