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- About MiriamR
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About MiriamR
MiriamR
Member
since
01-14-2015
05-02-2021
13
Posts
8
Kudos
0
Solutions
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08-02-2020
05:52 PM
It is NOT my Internet service provider. Everything else runs fast at all times of day. I can go to any other website on the planet and it works fine. All computers in my household work fine all day and night It is ONLY the Constant Contact website that is a total nightmare. When are you people going to stop blaming the customer and FIX YOUR PROBLEM? Also, even if the web was slow, when I hit "save" it should NOT delete all the content that was there,even content previously saved. That's obviously a problem with your program. My internet service would not destroy previously saved content!
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08-02-2020
12:54 PM
No things are still intermittent. It's Russian Roulette. Some days it works, more often it does not or is painfully slow taking 10 times longer than usual to save everything. The problems always occur on nights or weekends. The lack of support at those times is a huge problem that you need to fix. I am no longer available to call during regular business hours due to caregiving for my 90 year old Mom with dementia who has no internet access at her house. Can't someone make a special after-hours arrangement to get me some help?
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I am beyond frustrated. Again this weekend I needed to send emergency alerts and finally got them out but what should have taken a couple of minutes took over a half hour Every "save" on a section took several minutes. Constant Contact's only answer seems to be telling me to call them during the week when I am not available due to my work schedule and caregiving for my mom whose home lacks Internet access. The service is the worst in the world and as soon as I can get time I will be moving to a new service unless they restore weekend customer service and evening customer service. Right now there is basically NO customer service that is helping me.
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07-25-2020
10:45 PM
1 Kudo
This keeps happening to me to. So far zero help from tech support which is never open when it happens. It's happened at least a half dozen times to me on multiple dates. Totally frustrating and unprofessional!
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07-25-2020
10:42 PM
PS Please call me at or make an appointment when I can call you and talk to the highest tier tech support. I am a news editor and also operator of a wildfire alert service. This is worse than terrible!
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07-25-2020
10:42 PM
I can't do ANYTHING since this change!!!! I tried to copy and change my last newsletter. Changes won't save, then when I exit and reopen, everything is blank with all prior content deleted! This is the worst company ever. I'm already three days late getting my newsletter out because your site runs too **bleep** slow every Thursday and Friday night as I've complained about repeatedly with no help. You have no help at night, none on Saturday night or Sunday, so now I can't even begin to layout my newsletter that should have gone out Friday. I don't know if this is due to your "upgrades" or not but I did NOT want or need upgrades! What I need is RELIABLE SERVICE ALL THE TIME. I need to be able to layout our newsletter and make changes at night. It NEVER works anymore. Ever since the pandemic started your service and your site would rate an "F". I want full credit and money back. I want the problems fixed. You say you can't replicate them during the day and you are never available at night. I also run a wildfire alert service and it's impossible to even send those. How do I export our databases so I can switch to a different company? "
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No I am not going to recreate a template we've used for years that has dozens of special sections each with links. If I have to waste time creating a new template, it wlil be with a different company. Also this happens in BOTH templates that I used. What will it take for Constant Contact to accept responsibility for causing these problems and fix them instead of blaming your customer? Right now I give your company the lowest possible rating, an F, for customer service and convenience. I would not recommend you to my worst enemy We need reliable service now more than ever as we try to distribute news during a pandemic where our region is under stay-home orders. We are essential workers as media and our service is needed. Wildfire season is here, and I have zero confidence that i can get wildfire alerts out in time to save lives. Please escalate my complaint to the top tier tech support.
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I tried that several times and it didn't work; finally I got up early the next morning and it did work though site was still very slow. Third week in a row with same problems. Constant Contact needs to get its act together and fix this. The problem is not my template, it is at their end clearly. If they don't resolve it soon I will change services. Reliability is a must since we send emergency alerts and that can't wait days. Whatever happened to service on weekends and in the early evenings? Beyond disappointed in this company.
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04-25-2020
12:28 AM
Trying to lay out our media but it won't save. Tried in two browsers. Third time this has happened. Tonight in one browser I got a weird error message and the email opened entirely blank! Tried starting over in a new browser, saved one section but next one just timed. out. I have about 20 sections - this is impossible! How do I get someone to speed up service so I can get a critical newsletter done on COVID locally without waiting until Monday?
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02-27-2020
01:43 AM
I tried copying my last email twice, renaming. Both times, made minor changes, tried to save, it wouldn't. When I tried to reopen I get"unexpected error whie reading your email" and it looks BLANK! I am on short deadline, planned to stay up all night tonight to do our last newsletter before the election. Need urgent help!
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10-22-2017
10:56 AM
Thanks for getting back to me. The problem solved itself. I suspect Firefox fixed its problem, or else someone in Constant Contact's tech department did so. Next time I logged in, it was working again, and I hadn't done anything differently. I really DO wish you would over telephone support on weekends -- we operate a wildfire alert service and when something like this happens, lives are put in danger.
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10-14-2017
10:55 PM
Any clue how to fix? I tried everything Firefox's support center suggests and it still won't load. All I see is the word "welcome" in the middle of a white screen. VERY annoyed that Constant Contact has no customer service all weekend. Didn't they used to have Saturday service?
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I run a wildfire alert service and there is a fire! You have no phone support on the weekend, no way to leave a message. I've been a user for years and this never happened. When I log in through Firefox the screen just opens blank - no tabs, nothing. I cleared the history in Firefox, closed program, tried again, same thing. Now what???? Your site has never run right in my other browser, Microsoft Edge.
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