I have been a client of Constant Contact for a little over a month now. Our company is looking forward to utilizing this tool to communicate with our clientele and generate new leads. Charged with the task of learning this software, I have enrolled in numerous webinars that I am grateful your company has made available to new users. There is always a learning curve when using a new tool; however, the tutorials, webinars and community forums truly have truly been an asset to help us hit the ground running with the handful of campaigns we’ve already sent out in our short membership. In saying that, I would like to communicate my frustration in how disappointed I was to learn today, that the interface the instructors are using in your introductory webinars, are outdated. When I am being walked through the best practices on how to choose a template, there is a whole selection of options that are not available to me as the “new” interface I have is too simplistic. When the instructor is navigating between the emails, apps, and other menu items at the top of their screen, I look to my blank blue bar with sadness. Those options are not available to me. If I wanted to organize my email blasts into different folders, to capitalize on the suggestion of portioning and sending the blasts at different times to gauge my audiences’ best click-to-open rate, I now realize, I cannot. I realize that simplicity can make for a more user friendly experience; however, one shouldn’t negate functionality. This “new” interface has been dumbed down too much. I do hope you re-integrate some of the features you have sadly just rid yourself of. I hope enough people with cry out in frustration as I am now. And I’m a new member!
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