Hello @MarkB3679 ,
Can you please try the following connectivity troubleshooting steps to help us narrow down possible causes for you?
Perform a speed test and provide us with your upload and download speeds, both on your computer and your mobile device you're using the app with
What browser are you using? Does using a different browser, or using Private/Incognito browsing mitigate the issue?
Are there any updates pending for your browser? If so, does updating it let you through?
Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
Are you using a wireless, wired, or mobile network? If possible, does changing networks or resetting your router let you through?
Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you through?
We can troubleshoot further, but we need to eliminate those as potential causes before we're able to continue.
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