About Amber_L

We'd like to apologize for any frustration this has caused you, @TASO and we will continue investigating the issue on our end. Please let us know if you need any assistance in the future.  ... View more

Hello @AndyW1507 ,   Thank you for reaching out about a signup form option that doesn't use JavaScript. This isn't currently something that we offer but I'm more than happy to submit that as a suggestion to our developers! In the meantime, you may want to reach out to Joomla or another 3rd party signup tool to see what other options you have for implementing a signup form on your website.  ... View more

Hello @SherrieL27 ,   Thank you for reaching out about your account review. I'm sorry for the inconvenience it may cause due to it being a short work week and our lines being a bit busier than normal in the mornings. I hope you were able to speak with our Account Review team about the hold they have on your account. If not, you can give them another call as soon as you're able and they will be able to help you resolve that so you can send out your email!  ... View more

Hello @AnnetteD770 ,   I've taken a look at your account and see that you've created an Inline Signup form. As William mentioned, Wordpress sites do not tend to allow 3rd party signup tools. However, you may be able to install the Wordpress integration or using a landing page option. If you have additional questions about these options, please let me know!  ... View more

Hello @FritzM and @VincentV22 ,   Thank you both for reaching out to let us know that this is happening for you as well and I'm sorry for the late response! This is mainly happening when the contact attempted to be added has tried to sign up to more than 5 sign up forms in 24 hours and has triggered a 'Signup Abuse' protocol to protect against spammers. If this is the case, you can try to add them again 24 hours later.   If that's not the case, we recommend changing the email address slightly by adding a 1 to the end and try to save it to the list. If it saves successfully, you can edit the email address and change it back to the intended address. Please let us know if you have any additional questions about this process!  ... View more

Thank you for the quick response @First-NameL13337 ,   When I was looking through your information, I did find another account for you which is still active. Due to security concerns, I'm unable to provide any of the credentials for that account here in the Community. Our phone support can however further assist with you gaining access to this account. I apologize for any inconvenience this may cause! ... View more

Hello @SueWF ,   Thank you for reaching out about this! Our teams would like to look into this further. Can you please reply with the following information:   Did you put in a specific color code? What email client is this happening in? Campaign name: Please provide screenshots of the issue   Thank you in advance for your assistance!  ... View more

Hello @First-NameL13337 ,   Thank you for reaching out. I apologize but our Billing team is only available via phone.However, I've taken a look and it appears that you're logged into an account that has been closed for quite a long time. Is it possible that you're logging in to the wrong account? If you need help with this, our Support team would be happy to help you our further.  ... View more

Hello @CindiP ,   I'm sorry to hear your image turned out blurry when converted from a PDF. Because your PDF was so large, it did have to compress a bit to fit within the 600 pixel wide template, which made your text appear blurry. It sounds like you already have a clearer PNG of the document, so I would recommend replacing the image with your PNG.  ... View more

Hello @PatriciaB148 ,   I apologize that you were able to chat with us about your account not allowing you send. I've taken a look and it looks like your trial has expired so you would need to upgrade to a paid account. Once you've done that you'll be able to send out emails again normally! Please let us know if you have additional questions about that process. ... View more

Hello @JeffG8224 ,   Thank you for reaching out about reactivating your account! Due to security, we won't be able to email you any account details but you can definitely achieve your reactivation goals and manage your lists! If you have any other questions, please let us know!  ... View more

Hello @RenaG60 ,   Thank you for those screenshots. Can you please reply with the following information so that we can research this further:   Is the site live in your screenshot? If not, does this still happen when the site is live? Please provide the website URL the form is on. Did refreshing the page fix the issue?   Thank you in advance for these details!  ... View more

Hello @TimothyF ,   That's a great question! If you go to your Campaigns tab at the top of your page and expand the Status section on the left side bar, you can see the number of sent campaigns! If you want a total number of the campaigns created, by type, you can also expand the Campaign Type tab directly under that section.    If you have any additional questions please let us know.  ... View more

Thank you @HavaneseRescueInc! We received your email as well and will follow up there.  ... View more

Hello @HavaneseRescueInc ,   If you were to manually import that contact or if they're added through a 3rd party tool, the Welcome email would not be triggered. However, if you email us the email address of the contact(s) that did not receive your welcome email to social_support(at)constantcontact(dot)com we can look into that further for you.  ... View more

Hello @MattK047 ,   We actually have an embedable Widget that can display your previous newsletters, called Archive. It functions a bit differently but I think it might suit your needs well!    Please let us know if you have additional questions about the addition.  ... View more

Hello @WalterB70219 ,   I want to start by apologizing for the late response on this issue. It looks like it is something that our developers are aware of and I will have them notify you once it's resolved. In the meantime,  the best workaround is to merge the 3 images together into a single image outside of Constant Contact, using some kind of photo editing software. Please let us know if you have any additional questions about this!  ... View more

Hello @JudithG655 ,   That's a great question! You would just need to copy your email 11 times, so that you have 12 iterations of it. Then you'll schedule each of those emails for a different month of the year. I do want to mention that you'll still want to periodically check your account to make sure that the emails are still scheduled correctly, in case there are ever any changes or hiccups that might affect your scheduling. ... View more

Hello @ToddH88 ,   While it isn't possible to make your survey logo clickable, you can add a text block in as your first question with a clickable link in it. Depending on what your purpose is, you may want to consider putting your link in the survey invitation instead since adding it to the survey will cause a new window/tab to open for your participants and they may navigate away from your survey before completing it.    If you have any additional questions, please let us know what you're trying to accomplish and we'd be happy to take a look!  ... View more

Hello @Stratus ,   Those are great questions! You will see two different Automated email tools depending on when you created the series. So if you created something a while ago, you'll see the old manner. However, you can edit emails within the newer tool. You'll want to click on the title of the series and then click on the three dots to the right of the email you want to edit. If you have any additional questions, please let us know!  ... View more

Hello @user667109 ,   Thank you for those suggestions. At this time those are not changes that can be made to the Signup or Unsubscribe forms, but I'm more than happy to submit that as feedback to our developers on your behalf.  ... View more

Hello @KellyB1272 ,   We'd be happy to assist with this, however I've taken a look at your account and wasn't able to see what you were trying to connect to Facebook. We have a few different things that can connect back such as inserting a link to your social media accounts directly within your emails, linking Social Share to Facebook so that you can share your campaigns there, and even setting up a Facebook ad. Can you please provide more information about what you're trying to accomplish so that we can assist better?  ... View more

Hello @TonyC06056 ,   Thank you for reaching out about this. Because of how many contacts you have, you will not have the limit option you're looking for. However, there is still a way to do this!   You'll want to start by merging lists A and B into a new list. Once that is complete, you'll go into List C and remove that from the newly merged list, leaving you with Lists A and B minus C.    Then you'll be able to send your email to your new list!  ... View more