Hello @JaneH350,   Thank you for reaching out about the trouble you're having while trying to add contacts. There aren't any restrictions that wouldn't allow you to add contacts, but we would be more than happy to research this further for you. Can you please email us at social_support(at)constantcontact(dot)com with screenshots and any error messages you're receiving so that we can look into this? ... View more

Hello @Kbam,   Thank you for reaching out about making the "finish" button on a survey larger. At this time, we do not have a feature that would allow this, but I'm more than happy to pass your feedback on to our developers! Hopefully this is something they'll be able to add to future releases. If there's anything else that we can assist with, please let us know!  ... View more

Hello @MatthieuC5,   Thank you for your feedback on this. The reason that the background is set to tile is because every one of your subscribers will view your email on a different sized monitor or device. If the image didn't tile, it would instead stretch to fit their screen, and wouldn't give you the desired effect. Our developers are looking into a solution for this and I'm more than happy to let them know that you would also like this feature. In the meantime, we have resources for backgrounds that will tile seamlessly or you can use one of the ones already built into our tool, to ensure that your email looks just the way you want it to.  ... View more

Hello @CassieJ093,   That's a great question. You do have to be able to log in to the account in order to verify and email address. However, if that email forwards to a different inbox, then you should still be able to click on the verification link within the email. ... View more

Hello @NikkiB767,   Thanks for reaching out about reactivating your account. Your data is still on file so when you log in you'll see a message to reactivate. Once you fill that in, you'll have access to your contacts and campaigns! Please let us know if you have any additional questions as you're going through that process. ... View more

Hello @JeremiahK10,   I'm sorry to hear that you're having trouble processing that payment. Have you tried another browser to see if it is a connectivity issue? If you're still having trouble after that, I would recommend contacting our Billing team directly as we are unable to address billing concerns via the Community.  ... View more

Hello @ChristineL273, Thank you for reaching out about using a more professional looking email address. That's a great idea! While that isn't something that we provide, you may be able to contact your website host to see if you can add an email option to your hosting package, or creating a business account through an email provider!  ... View more

Hello @BetteG,   I apologize for any difficulties you're experiencing while scheduling posts. Can you provide a little bit more information so that we can look into this for you? What kind of post were you trying to schedule? If you're referring to Social Share, can you provide the name ofthe campaign you're sharing? Are you receiving an error message? ... View more

Hello @RussellA74,   Thank you for reaching out about the missing names on your export. I've taken a look at your account and see that you don't have names for any of your contacts on your account. If you mean that you exported that information from an external source, you would need to go back to that tool and re-export that information. You can then import it back into Constant Contact to add them to your contact details. ... View more

Hello @RobertA925,   Thank you for your interest in our Campaign Design service! You can view some examples here, but we also have a team that can make more advanced customizations with a consultation, if that's something you're interested in.  Please let us know if there is anything else that we can assist with. ... View more

Hello @BoschSecurity,   Thank you for reaching out about the difference between font sizes in the Third Generation editor, versus our Legacy editor. The Third Generation editor uses PX (pixel) which is common for digital, whereas our previous editor uses PT (point) which is common for print. You will see a noticeable difference between 11px versus 11pt font, so you may want to make your text slightly larger when creating an email in the Third Generation editor.    If you have any additional questions about this, please let us know!  ... View more

Hello @DavidC9730,   I apologize for the trouble you've had with Constant Contact crashing! Have you tried another browser to see if this issue happens there or are you receiving any error messages? You may want to check to make sure you're using a compatible browser and that it is up to date, as that is the most frequent cause of these types of issues.  ... View more

Hello @BobB50,   Thank you for reaching out about this post coming up as the first result on your search. We don't have control over what posts will pull from searches in external tools, so we always recommend using the Knowledgebase directly, to make sure you're seeing the most up to date information. I apologize for any confusion this may have caused. It sounds like you were able to find the information you needed but we do have separate articles regarding self publishing and the Authentication option if you'd like to learn more. If you have additional questions, please reach out to our Account Review team directly, and they'll be more than happy to address any concerns!  ... View more

Hello @DavidH072,   Thank you for reaching out about viewing your survey results on the mobile app. At this time, this is not an available feature, but I'm more than happy to submit that as feedback to our developement team! In the meantime, you would need to log on to the desktop version in order to see those survey results.  ... View more

Hello @NolaS93,   Thank you for reaching out. While we are unable to assist with billing requests via the Community, you can find the contact information for our Billing team here. Please let us know if there's anything else that we can assist with. ... View more

Hello @user35014,   Thank you for reaching out about the charge on your account. Currently, we are unable to assist with billing inquiries via the Community. In order to protect your account security, you will need to give our Billing team a call directly so that they can look into this charge for you!   ... View more

Hello @FastDeals,   I apologize for the trouble you're having with the Shopify tab! Could you please give us a call and ask to speak with our advanced technical team so that they can look into this further? They would really like to do additional research on why this is occuring for you!  ... View more

Hello @KevinV33,   I'm sorry to hear that you've had trouble with the Contact Us link. We would be more than happy to help with any questions you may have or you can find the contact information for our Support teams here. ... View more

Hello @ChayleyC,   Thank you for reaching out about this issue. It does appear to be something that some of our customers are experiencing. At this time our developers are trying to collect additional information to see what the cause may be. Could you please email us at social_support(at)constantcontact(dot)comwith the following information, if possible:    1. Are you using antivirus software? If so, which one?  2. Does whitelisting  s3.amazon.com  in your antivirus resolve this? 3. Who is your Internet Service Provider? 4. Are you using a Windows or Mac computer? 5. Do the images display when previewing the email?  6. Are you using a firewall/ad blocker? 7. Do you receive any error messages when trying to add new images?   Thank you in advance for any of this information you can provide, which will help our developers resolve this faster.  ... View more

Hello @user18757,   Thank you for reaching out about the banner at the top of your account. Due to the large increase of contacts on your account, you will need to contact our List Review team before you are able to send anything from your account. While this isn't something that we can assist with via the Community, they will be able to get you taken of quickly so that you can get back to sending yourself tests normally!  ... View more

Hello @ScottP48,   Thank you for reaching out about this charge. Our Billing Department can take a look at your account and help resolve this right away. Please call in to our Billing support at these phone numbers for further assistance! ... View more

Hello @AlysonF1,   I took a look at your chat from Friday and saw that chat support let you know that this was an issue that our developers are currently working on. I'm sorry if it wasn't explained better but the issue only affects the preview screen and won't display that way on a live send. You can always test this yourself by making a copy of the email, creating a list with only your email address on it, and then scheduling it out to yourself. So you can send out your original email if you still need to, without any problems. I also want to let you know that our developers are still working on that issue, but there is a note on your account to notify you once it is resolved. We don't have a time frame on how long that will take but you will receive an email as soon as it is completed. ... View more

Hello @RichS44,   Thank you for reaching out about the trouble you're having adding an image to a text block. Since you want the image to be in the middle of the block, instead of wrapping around the top or bottom of the text, you would actually need to split your text block into two and add an image block in between them. If you have additional questions about adding an image please let us know.  ... View more

Hello @AubreyC34, Thank you for reaching out about the charge on your account. We are unable to address billing questions via the Community, but our Billing team would be more than happy to look into this for you, so please don't hesitate to give them a call.  ... View more