About Amber_L

Amber_L · ‎02-12-2021

Hello @RobertS8463 , You can easily view that by going to your Contacts tab and searching for that contact. You can then click on that contact's email address to bring up their Contact Details. At the top of that page you'll see an Engagement tab and it will display all of the emails they've been sent on the right! If you have additional questions about this process, please feel free to let us know.

Amber_L · ‎02-12-2021

Hello @AmandaC6659 , Contacts that are in the "Awaiting Confirmation" status can re-join your list at any time through any of our list growth tools. If this happens, they're sent a new Confirm Opt-in Email and must click the button in the email to grant permission to be added to your list. If they don't, they stay in the "Awaiting Confirmation" status. If contacts let you know they didn’t receive the confirmation email, have them check their junk or spam folder. If they still don’t find it, please reach out to our Account Review team for help.

Amber_L · ‎11-18-2020

Thank you for letting us know @GrazianoS ! I will be sure to track that in your account as well!

Amber_L · ‎11-18-2020

Hello @MarayC, Would you be able to provide a screenshot of how that test is displaying for you along with the following information so that we can troubleshoot further: - What email client are you testing in (Outlook, Gmail, Yahoo, etc) - What type of device are you checking the email on (PC, Mac, Iphone, etc?)

Amber_L · ‎11-17-2020

Hello @AnneM56 , Thank you for reaching out about adding padding to the sides of your text. While you are not able to add left and right padding around your text, I am more than happy to pass along your feedback to our engineers so that they can notify you when/if that functionality is added!

Amber_L · ‎11-05-2020

Hello @SheltonG18, Thank you for reaching out. Unfortunately since it does depend entirely on the email client that is doing the forwarding, we do not yet have a solution to this. However, I am tracking it in your account so that our engineers can notify you when/if they devise a solution!

Amber_L · ‎10-16-2020

You're welcome @kellischmitz!

Amber_L · ‎10-16-2020

Hello @kellischmitz , I'd be happy to help you find that! If you are referring to the Confirmed Opt in email you can change that by following these steps. If you're referring to a different verification email please feel free to respond with more information so that we can help further!

Amber_L · ‎09-01-2020

Hello @SanJoseLibrary , Thank you for letting us know that you're still experiencing that even with the workarounds. I will be sure to track that in your account so that you can be notified when there is a resolution to it.

Amber_L · ‎09-01-2020

Hello @CKSAtlanta , Thank you for reaching out about this. This is a widespread bug with Microsoft Outlook that affects all emails, not just Constant Contact. Microsoft is aware of the issue and we're closely watching for fixes that are made available. If any are made available, we will take advantage of them. At this time though there have been no updates.

Amber_L · ‎08-26-2020

Hello @Marisa_M , We do have a dedicated IP address range and a list of URLs that would need to be Safelisted in their security program. Feel free to send them this guide!

Amber_L · ‎08-18-2020

Hello @MarketingM77 , Thank you for reaching out about how to change your sender address. This guide will walk you through all the steps to help you update that!

Amber_L · ‎08-18-2020

Hello @CHIME , I'm sorry to hear that you experiencing difficulties with the Archive feature. I would suggest reinstalling the Archive code to your website to ensure that it didn't get corrupted somehow. If you're still having problems after that could you please provide more details about what you're experiencing so that we can look into it further for you?

Amber_L · ‎02-07-2020

Hello @Bethany275 , I've taken a look at your account and I was able to see the social media icons in your emails so this may be related to a connectivity issue. Although the previous guide goes over many possible steps to take to test this, I would recommend starting by trying another browser to see if they issue occurs there as well. Please let us know if you continue to experience issues after following those steps.

Amber_L · ‎08-23-2019

Hello @XeMODeX , I have removed our logo from your footer for you! If you're currently logged in you may need to log out and back in to see that change. If there's anything else that we can assist with please let us know.

Amber_L · ‎06-27-2019

Hello @ansonb2 , I actually talked to you on Twitter about this and am happy that we were already able to get this taken care of for you!

Amber_L · ‎06-26-2019

Hello @AlanF64 , I have taken our logo off of your footer for you! The paid service you referred to is to have additional customization made to your footer, if that's something you're looking for. Please let us know if there's anything else we can assist with!

Amber_L · ‎06-14-2019

Hello @AndrewS1898 , I was able to remove our logo for you! You may need to log out and back in to see that change but you should be good to go for all future emails. Please let us know if there's anything else that I can assist with.

Amber_L · ‎05-30-2019

Hello @JayB693 , We do have a solution that may work for you! I'm going to send you an email with more information about that.

Amber_L · ‎05-16-2019

Hello @NelvinA , Thank you for reaching out about removing our logo from your footer. I've taken care of that for you but if you're currently logged in you will need to log out and go back in to see that change! Please let us know if there's anything else that we can assist with!

Amber_L · ‎05-13-2019

Thank you for letting us know that you're also interested in that feature @TomD55 . While we don't have an update on this request, I've notated your feedback as well! Have a wonderful day.

Amber_L · ‎05-07-2019

Hello @AmyM842 , You can use the Contact Search function to designate a field, like Date Added, to search on to find the contacts that possess that criteria, so that you can view your contacts added to during the time frame you're interested in!

Amber_L · ‎08-17-2018

Thank you for your feedback, @JoshD36! I've let our developers know that you're also looking for this feature!

Amber_L · ‎07-25-2018

Hello @BrianD3705, Thank you for reaching out about removing our logo from your footer. I've taken care of that for you! If you're currently logged in, please log out and back in to see that change. Please let us know if there's anything else that we can assist with.

Amber_L · ‎07-05-2018

Hello @AmyH0313, I can definitely see why that's an important feature for you and I have submitted your feedback to our developers! Thank you for reaching out to us about adding that forward to a friend feature to the new editor.

Amber_L · ‎06-19-2018

Hello @TheArcUS, Thank you for reaching out to us about this. The system is actually designed to do this already. When a contact unsubscribes, they cannot be reimported, unless they manually resubscribe. If this isn't what you're seeing, please email us at social_support(at)constantcontact(dot)com with your username, an example of a contact this happened with, and a reference to this post, so that we can research this further.

Amber_L · ‎06-19-2018

Hello @user2225, If you're trying to apply a discount to your Constant Contact account, we do recommend contacting our Billing Team directly. Have a wonderful day!

Amber_L · ‎06-14-2018

Hello @GaryB841, Can you please provide clarification about what you're experiencing so that we can look into this further for you? If you're trying to add a new contact, can you elaborate on how you're trying to add it (individually, pasting multiple contacts, etc)? Additionally, please make sure there aren't any error messages displaying when trying to click continue, or any spaces after the address you're trying to paste.

Amber_L · ‎05-07-2018

Hello @ClaraB510, That's a great question! For privacy reasons, there isn't actually a way for you to move a campaign into another account, without recreating it manually. However, we do have a service where our design team can recreate that for you, which currently costs $49. Alternatively, you can save your campaign as a PDF and they can link that in their own email campaign! If you have additional questions about any of these options, please let us know.

Amber_L · ‎05-03-2018

Hello @KirbyJ20, I'm sorry to hear that you're having trouble uploading images. Are you receiving an error message when you try to upload more images? If not, can you please describe what exactly is happening when you attempt to do so?

Re: How to tell what campaigns a contact has been ...

Re: how to email a contact awaiting confirmation w...

Re: Create Rollover Images

Re: Bullet points

Re: How do I add padding to text blocks?

Re: Background Color when Forwarding Emails

Re: Edit the verification email that gets sent out

Re: Edit the verification email that gets sent out

Re: Lines on email

Re: Lines on sent email....

Re: Dedicated IP address

Re: Change sender address

Re: Archive/RSS for a specific Campaign

Re: Social Media Icons

Re: Please remove logo from Email Footer

Re: Remove the Constant Contact logo from my email...

Re: Remove the Constant Contact logo from my email...

Re: Request for removing constant contact logo !!

Re: Address display

Re: How do i remove the constant contact logo from...

Re: forwarding capabilities

Re: how can I find contacts entered past 30 days

Re: Re: Line Indent??

Re: How do I remove the constant contact logo at t...

Re: Re: "Forward to a Friend" Button

Re: Import overrides previous unsubscribes

Re: Discount code

Re: Continue button not working in section paste n...

Re: Sharing Campaign template

Re: up loading the pictures