Hello LornaM49,   Thank you for letting us know that this feature would be helpful for you when handling GDPR! I've submitted your feedback to our developers as well. Please let me know if there's anything else that I can assist with.     ... View more

Hello @StephenS32,   Thank you for bringing your concerns about this to us. I have gotten in touch with our Deliverability specialists and they will reach out to you directly to discuss this further.    We appreciate your patience in the meantime and would be more than happy to help with anything else that you have questions about. ... View more

Hello @RussD785,   You can email us at social_support(at)constantcontact(dot)com or we can help you here!  ... View more

Hello @RhondaC458,   Thank you for reaching out about that! I see that you did schedule an email successfully, but I wanted to give you a guide on how to schedule an email and choose the correct list, just in case you still need additional assistance with that!    If there's anything else that we can assist with, please let us know!  ... View more

Hello @MichelleB7996,   Thanks for reaching out about using countdown timers. Because of the kind of coding that those timers are created with, they actually will not function in an email, even with access to edit the HTML code. I'm more than happy to submit your feedback to our developers, however, to see if this is a functionality that can be added in the future, as well as letting them know that you want access to the HTML within the new editor.    Please let us know if there's anything else that we can assist with. ... View more

Hello @MarcinK360,   I have taken a look at your account and see that you already called in and got this taken care of with our internal team! If there's anything else we can assist with, please let us know. ... View more

Hello @EWGAColumbus,   We have spoken with our API engineers to see if there is anything we can do regarding the customer comment showing a transaction key on ProPay's side, however they have informed us that unfortunately we do not have any control over what information they show.  When transactions are processed, we send information to ProPay on the customer and how much they owe, however we do not actually process any payments, so we have control over what information ProPay puts into those fields.    Please let us know if you have any additional questions about this.    ... View more

Hello @ivmmag,   Thank you for showing us how you'd like to display your signup form! At this time, that is not an available option but I can certainly submit feedback to our developers on your behalf. In the meantime, you are more than welcome to create your own API or use an external tool to collect contacts and link that back to Constant Contact, if you find something that fits your design needs better.   If there's anything else that we can assist with, please let us know.     ... View more

Hello @BlaineP52,   It sounds like using our Sign-up Forms to collect those details and then sending out a Welcome email with a link to download a document is what you're looking for!    We have a couple of different Sign-up Form options that may fit your needs. They're call the InLine Form and the Pop-Up Form. As soon as you have those set up, you can set up that Welcome email.    If this isn't what you're looking for or you have additional questions, please let us know!    ... View more

Hello @JimG993,   Thank you for reaching out to us about exporting your data for multiple campaigns. At this time there is the ability to export all of your basic reporting data at once, but that won't include things like names and email addresses. If you need to see the breakdown of who clicked on what, etc then you'd need to export each of those reports individually and manually combine them in Excel if you'd like.  Please let us know if you have any additional questions about that process.     ... View more

Hello @EnergyPlus,   I'm very sorry to hear that you aren't happy with your Constant Contact experience recently. We would really appreciate the opportunity to rectify this, if you could please email us any details about your experience to social_support(at)constantcontact(dot)com so that we can look into this further? ... View more

Hello @ Don deLAski,    I'm sorry to hear that you didn't have success with Cazoomi. If you'd like, you do have the ability to manually export your contacts from your MAC and then upload them to Constant Contact. Here's a guide on how to do that.    Please let us know if you have any additional questions about that process!  ... View more

Hello @DorothyR29,   It can definitely be difficult to figure out where to add that code on your website. For that reason, we've created a handy guide to help out with that, which you can view here.   If there's anything else that we can help with, please let us know. ... View more

Hello @MichelleM112,   That is a great point and I will definitely pass that feedback on to our developers. Unfortunately, even when we had the forward to a friend button included, we didn't see many people utilizing it so that was still a problem. Hopefully our developers can enable something in future releases that will fit your needs!  ... View more

Hello @JessicaB86, Those are all great questions. The links to Unsubscribe and Update Profile are both dynamic, which means that they change based on who the email is sent to, so that someone else doesn't accidentally update the wrong person's information. Because of this, those links are only available within the footer of our templates. Additionally, in our current editing tool, there isn't a way to add the soft confirmation link that sometimes goes with a permission reminder, but you can type the text you'd like to display, anywhere within the body of the email. Once you have that set up, it's really easy to add a subscribe link to your email so that people can add themselves to a new list! Here's a guide on how to get that link.  If you have any additional questions about any of those features, please let us know!  ... View more

Hello @RussH58,   I've taken a look at your account and see that the person you've been sending to recently is bouncing as Other. Sometimes an ISP doesn't use a standard error message when they send back the bounce information - we categorize these bounces as Others because we don't know what's causing them to bounce. We generally suggest using a different email address for that person, but since it's someone within your company we suggest having them reach out to their IT team to see if there is a problem within their server that may be causing that.   Please let us know if you have any additional questions or concerns. ... View more

Hello @Jaci.Mouser, As long as your flyer has been sent, you will have the option to download it as a JPEG. Here's how:   Click on the name of the sent email you want to download.   Select Actions > Print. Select the file type you want to download. (Optional) Customize the size and scale of your file. You even have the option to print PDF's in grayscale to save ink. Click Download. Depending on your browser, you'll either be asked to save the file, or it will automatically save into your Downloads folder. Once you've saved your file you can print it out to create your flier or paper newsletter. If you're planning on using your download as print media, it's a good idea to also include a way to capture new contacts with a sign-up sheet, or Text-to-Join. Note: It's a violation of our terms to host a PDF version of your newsletter on your website. You can instead copy the URL for your Email campaign and share the link on your website.   Please let us know if you have any additional questions. ... View more

Hello @MarinaO8, Thank you for reaching out about your bounces from Yahoo. They were experiencing some server issues earlier in the month that caused their addresses to bounce. I'm sorry this affected you but I have unsuspended your Yahoo contacts so you can send to them normally again. Please let us know if you have any other questions or concerns. ... View more

Hello JacquelineO99, I saw that you you've been talking to Drew about this and I wanted to make sure that you didn't miss his last email to you. I've included that below: "After researching, I found that the function that pulls in the Read More block images, chooses them at random. Due to this, we unfortunately are not able to update the block to insert the image you are wanting. However, I have reported this issue to our Engineering team and I have made sure to track that you encountered it. I am happy to advocate on your behalf to ensure they understand the full weight of the issue you're experiencing. Again, I apologize for any inconvenience this has caused and will email you with any updates regarding this issue." Please let us know if you have any additional questions.  ... View more

Hello @AndrewD797, Thank you for reaching out to us about this! I see that you also chatted in with someone and they helped you figure out that this issue was happening because you were using the Edge Browser. As they said, Edge is not currently supported, but these browsers are!   If you have any additional questions or concerns, please let us know and have a great day.  ... View more

Hello @TechtelJenna, I took a look at your account and was unable to find that campaign. I did see a similar one with a different picture and that picture was stretched all the way across. I also took a look at your account to see if I could find that picture of the eye, in case there was extra white space that needed to be cropped out on the side, but I see that you already had a cropped version of that image, so maybe you've already figured that out. If not, please email us at social_support(at)constantcontact(dot)com with the name of the campaign in your screenshot so that we can take a look at it for you. ... View more

Hello @JasonK203, Thank you for reaching out to us about this bounced contact error. I do see that Nate emailed you on the 20th, to collect additional information, since you were unable to troubleshoot over the phone at the time.  I've included his response here, but we ask that you respond to his email directly with this information, rather than posting private account information publically, in order to protect your account and contacts: "First of all, I want to apologize for any inconvenience this issue has been causing you. As our support representative may have mentioned, we do have a known defect that can result in the issue you are experiencing. But it appears that the workaround we have found for the issue did not resolve it in this case. So I do have some questions that could help us identify what is happening here and deliver a resolution for you. First, what is the email address of the contact that is bouncing? What campaign were you attempting to edit the contact from? Could you provide the email address that you were attempting to change it to? Was it more than one contact experiencing this issue? If so, could you reply with other examples, and the addresses you were trying to change them to? Are you able to provide a screenshot of the page when you are attempting to update the email address of one of these contacts? This article has steps on how to take a screenshot in case you need that information."   If you need any help collecting this information, please let us know. ... View more

Hello @timit5, I'll let other Chamber partners answer in regards to their thoughts on our Chamber program, but I did want to reach out regarding your contact question! Your contacts can fluctuate as long as you stay under 5000 unique contacts each month. If you end up going over that, you will be charged for the additional contacts.  Please let us know if you have any additional questions about that!  ... View more

Hello @BVVPOA,   Thank you for reaching out about the issues you're seeing with the new editor! I've taken a look at your campaign and would be more than happy to go over all of your concerns:   1. The lines- This is a known issue that many Outlook 2016 and Office 365 users are experiencing across all email platforms, not just ours. I have notated your account so that you will be notified when Outlook resolves this. In the meantime, I wanted to explain what is happening. Outlook is actually pulling through the grey background color in random places. A way to avoid this is to make your background the same color as the body of your email.   2. Font changing- When I looked at your email, I actually see that you have your Tai Chi and The Beach blocks set as Calibri instead of Arial, which is what you have everywhere else. Since Calibri isn't one of the default choices, some email clients may change that to a different font type such as Arial, Times New Roman, etc. This isn't unique to the new editor, but is unique to the receiving email client.    3. Tables and HTML access- Because our new editor is entirely mobile responsive, there had to be a few changes. I will definitely let our developers know that you're looking for these features though!    If you have any additional questions or concerns, please let us know. ... View more

@CuyahogaMG,   Thank you for reaching out to us about Confirmed Opt-in! I just wanted to clarify to make sure that we can address this correctly for you. Are you looking at your click-through reporting for those contacts or are you checking your Awaiting Confirmation list to see if they're being moved to the appropriate lists once they've confirmed?    We look forward to hearing back from you!  ... View more

@JimB7452,   I'm glad to hear that you have found a solution that works for you!    Please let us know if you have any further questions or concerns. ... View more

@JuanitaL9,   Thank you for submitting that feedback! I will send that right over to our developers and hopefully they can put something like that in place to make it easier to ensure that your images load perfectly every time. In the meantime, I recommend saving this guide as a reference for the future.    Please let us know if you have any additional questions or concerns!  ... View more