About Amber_L

Hello @ShirleyL89 ,   Thank you for reaching out with additional questions about this! On a desktop device it's easier for our WYSITYG editor to be able to assign a size to an image as most major email clients limit the width of an email to 600 pixels wide. This means that it would be consistent across all desktop devices. However, there are so many different types of mobile devices with different sized screens that the ability to say "this needs to be displayed at 200 pixels on mobile" doesn't work quite the same way since 200 pixels on an iPhone may be huge but on a tablet might be too small. This is why mobile responsive emails display the images based on the actual size of the image as it was uploaded. However, this is something that our engineers are tracking to see if there's a better solution and customer feedback like yours is extremely helpful.  ... View more

Hello @ArthurB373 ,   Yes, you can change the Contacts view! This guide will walk you through the process.  If you have any additional questions about that please let us know!  ... View more

Hello @AmandaC6659 ,   Contacts that are in the "Awaiting Confirmation" status can re-join your list at any time through any of   our list growth tools. If this happens, they're sent a new Confirm Opt-in Email and must click the button in the email to grant permission to be added to your list. If they don't, they stay in the "Awaiting Confirmation" status. If contacts let you know they didn’t receive the confirmation email, have them check their junk or spam folder. If they still don’t find it, please reach out to our Account Review team   for help. ... View more

Hello @GilbertH15 ,   We are sorry that you were receiving these unwanted emails asking you to reactivate! I have changed your communication preferences so you will no longer get those. If there's anything else that we can do for you, please let us know.  ... View more

Thank you for clarifying @ActionCIND! The two links that Kara posted above will cover you for most of that. While it isn't something you can subscribe to, there's also a little bell icon in the upper right corner of your main Constant Contact account when you're logged in. If you see a dot on that it means that we have a new update that you can read about, directly within your account!  ... View more

Hello @SamW14 ,   I can understand why the need to indent is important to you and this is something our engineers are looking into currently! I've tracked it on your account so that you will be notified when/ if that is put into production in the new editor!  In the meantime, if you copy text that includes a tab from an external source (like Microsoft Word), the editor will convert the tab to non-breaking spaces. These will stay in the editor after saving. You can also add underscores and change the font color to match the background color so that they don't display!  ... View more

Hello @MarayC,    Would you be able to provide a screenshot of how that test is displaying for you along with the following information so that we can troubleshoot further:   - What email client are you testing in (Outlook, Gmail, Yahoo, etc) - What type of device are you checking the email on (PC, Mac, Iphone, etc?) ... View more

Hello @SuzanneB9067 ,   That's a great question! When you're setting up your series you can click the 3 dots in the upper right hand corner to choose what days of the week you want your series to be able to send on. This way you can limit it to only send on Thursdays!  ... View more

Hello @AnneM56 ,   Thank you for reaching out about adding padding to the sides of your text. While you are not able to add left and right padding around your text, I am more than happy to pass along your feedback to our engineers so that they can notify you when/if that functionality is added!  ... View more

Hello @tilexdesign ,   Thank you for reaching out about this! At this time, the ability to share campaigns to LinkedIn only allows for personal LinkedIn accounts to be connected. However, you can use Social Posts Inbox instead which does have the option to connect to business LinkedIn accounts. This is something that our engineers are tracking so I will add that to your account so that you can be notified when/ if that functionality is added to Social Share!  ... View more

Hello @SheltonG18,   Thank you for reaching out. Unfortunately since it does depend entirely on the email client that is doing the forwarding, we do not yet have a solution to this. However, I am tracking it in your account so that our engineers can notify you when/if they devise a solution!  ... View more

I'm glad you were able to get that figured out @somewheresewingaol.coms !    Please let us know if there's anything else that we can assist with.  ... View more

Hello @AFPCB ,   We would be happy to look into this for you! Could you please email us at social_support(at)constantcontact(dot)com with the email address that this is happening with so we can do additional research? ... View more

Hello @USCompostingCouncil,   Don't worry, the Notes field is still stored on our backend system!  You'll want to   export all your contacts and all information associated with them . Then you can   re-import them into a generic, newly-made list   they can all be dumped into that won't disrupt the other list memberships. You're only exporting and re-importing all these contacts to make sure their information gets updated accordingly without having to go list-by-list. On the screen for selecting contact fields, you can set the notes back as a custom field so that you can continue to view them. ... View more

That's a great question, @KarenS753!  At this time there isn't a way to limit the amount of choices a respondent can pick for the multi select multiple choice question. However, that is definitely something that we can track feedback on for you. ... View more

Hello @SanJoseLibrary ,   Thank you for letting us know that you're still experiencing that even with the workarounds. I will be sure to track that in your account so that you can be notified when there is a resolution to it.  ... View more

I hope they are able to resolve that for you @RonB296 . Their integration is one way so they actually push that data into Constant Contact and we don't have control over how it's added to our system. I'm sure it will be an easy fix for them but please let us know if you have any additional questions in the meantime!  ... View more

Hello @CKSAtlanta ,   Thank you for reaching out about this.  This is a widespread bug with Microsoft Outlook that affects all emails, not just Constant Contact.  Microsoft is aware of the issue and we're closely watching for fixes that are made available. If any are made available, we will take advantage of them. At this time though there have been no updates.  ... View more

Thank you for clarifying those details further @PatrickD15 .   I've asked our Advanced Technical Team to take a deeper look into that aspect of things. They are going to do some additional research into your account to see what might be causing that and they will reach out to you within a few business days. If you'd like to send us the email addresses of those 3 subscribers, a screenshot of the old template you're seeing, and the best phone number and email address for them to contact you at to  social_support(at)constantcontact(dot)com we can get that to them as well!  ... View more

Hello @Marisa_M ,   We do have a dedicated IP address range and a list of URLs that would need to be Safelisted in their security program. Feel free to send them this guide!  ... View more

Hello @SusanA581 ,   Thank you for reaching out about the difficulties you experienced while trying to find those contacts on your list. I was able to search for them on your account so it does appear that they were successfully added. Since you said you couldn't find them on your list, is there any chance that they were added to the wrong list(s)? If that's the case you may want to update their contact details and add them to the correct list! If you're still having problems with this, please let us know!  ... View more

Thank you for providing that information @PatrickD15,   I've taken a deeper look at your account and the recent calls that you've had to find out more about the issue that you're experiencing. From what I've gathered your main concern is that your subscribers are not receiving your confirmation emails when signing up via the pop-up form on your website. If that's not right please feel free to let us know in more detail what you're experiencing.   I did test your pop-up form and did receive the opt-in email and I was successfully added to your list. I did remove myself to avoid confusion down the line though. From our notes on your account I see that our internal team was also able to successfully signup for your lists and received the opt-in email. From all of our testing it does appear that your form and the email are both working correctly and being delivered, however some of your contacts may be receiving that opt-in email into their spam folder or another folder within their email accounts, such as the Promotion tab within Gmail.   Although the confirmed opt-in emails are being delivered successfully, your recipients may still not see them if they end up in Spam, but our Deliverability team can go over some options to improve your delivery rates and ensure your emails end up in the inbox instead, so please give them a call so they can help with that aspect!  ... View more