Hello @DavidC9730,   I apologize for the trouble you've had with Constant Contact crashing! Have you tried another browser to see if this issue happens there or are you receiving any error messages? You may want to check to make sure you're using a compatible browser and that it is up to date, as that is the most frequent cause of these types of issues.  ... View more

Hello @BobB50,   Thank you for reaching out about this post coming up as the first result on your search. We don't have control over what posts will pull from searches in external tools, so we always recommend using the Knowledgebase directly, to make sure you're seeing the most up to date information. I apologize for any confusion this may have caused. It sounds like you were able to find the information you needed but we do have separate articles regarding self publishing and the Authentication option if you'd like to learn more. If you have additional questions, please reach out to our Account Review team directly, and they'll be more than happy to address any concerns!  ... View more

Hello @DavidH072,   Thank you for reaching out about viewing your survey results on the mobile app. At this time, this is not an available feature, but I'm more than happy to submit that as feedback to our developement team! In the meantime, you would need to log on to the desktop version in order to see those survey results.  ... View more

Hello @NolaS93,   Thank you for reaching out. While we are unable to assist with billing requests via the Community, you can find the contact information for our Billing team here. Please let us know if there's anything else that we can assist with. ... View more

Hello @user35014,   Thank you for reaching out about the charge on your account. Currently, we are unable to assist with billing inquiries via the Community. In order to protect your account security, you will need to give our Billing team a call directly so that they can look into this charge for you!   ... View more

Hello @FastDeals,   I apologize for the trouble you're having with the Shopify tab! Could you please give us a call and ask to speak with our advanced technical team so that they can look into this further? They would really like to do additional research on why this is occuring for you!  ... View more

Hello @KevinV33,   I'm sorry to hear that you've had trouble with the Contact Us link. We would be more than happy to help with any questions you may have or you can find the contact information for our Support teams here. ... View more

Hello @ChayleyC,   Thank you for reaching out about this issue. It does appear to be something that some of our customers are experiencing. At this time our developers are trying to collect additional information to see what the cause may be. Could you please email us at social_support(at)constantcontact(dot)comwith the following information, if possible:    1. Are you using antivirus software? If so, which one?  2. Does whitelisting  s3.amazon.com  in your antivirus resolve this? 3. Who is your Internet Service Provider? 4. Are you using a Windows or Mac computer? 5. Do the images display when previewing the email?  6. Are you using a firewall/ad blocker? 7. Do you receive any error messages when trying to add new images?   Thank you in advance for any of this information you can provide, which will help our developers resolve this faster.  ... View more

Hello @user18757,   Thank you for reaching out about the banner at the top of your account. Due to the large increase of contacts on your account, you will need to contact our List Review team before you are able to send anything from your account. While this isn't something that we can assist with via the Community, they will be able to get you taken of quickly so that you can get back to sending yourself tests normally!  ... View more

Hello @ScottP48,   Thank you for reaching out about this charge. Our Billing Department can take a look at your account and help resolve this right away. Please call in to our Billing support at these phone numbers for further assistance! ... View more

Hello @AlysonF1,   I took a look at your chat from Friday and saw that chat support let you know that this was an issue that our developers are currently working on. I'm sorry if it wasn't explained better but the issue only affects the preview screen and won't display that way on a live send. You can always test this yourself by making a copy of the email, creating a list with only your email address on it, and then scheduling it out to yourself. So you can send out your original email if you still need to, without any problems. I also want to let you know that our developers are still working on that issue, but there is a note on your account to notify you once it is resolved. We don't have a time frame on how long that will take but you will receive an email as soon as it is completed. ... View more

Hello @RichS44,   Thank you for reaching out about the trouble you're having adding an image to a text block. Since you want the image to be in the middle of the block, instead of wrapping around the top or bottom of the text, you would actually need to split your text block into two and add an image block in between them. If you have additional questions about adding an image please let us know.  ... View more

Hello @AubreyC34, Thank you for reaching out about the charge on your account. We are unable to address billing questions via the Community, but our Billing team would be more than happy to look into this for you, so please don't hesitate to give them a call.  ... View more

Hello @ShahidB6,   Thank you for reaching out about your required list review. This is something that many users with larger lists go through, to ensure the quality of their contacts. In order to complete that, you will need to give our List Review team a call directly, as this isn't something we can assist with via the Community.  ... View more

Hello @First-NameL966677,   Thank you for reaching out with your billing questions. Due to account security reasons, we are unable to address this via the Community, but our Billing team would be more than happy to take a look at that with you if you can please contact them directly.  ... View more

Hello @JimboL, Currently in order to suspend your account you just need to give a quick call to our Billing team, as this isn't something that we can assist with via the Community. ... View more

Hello @LivingW0,   Thank you for reaching out regarding adding a PowerPoint to your account. I do see that it has been uploaded to your library successfully, but you won't see it in the image picker as it's not an image file. In order to add this PowerPoint to your email, you would need to add a document link.    ... View more

Hello design4travel,   That's a great question! Sometimes an ISP doesn't use a standard error message when they send back the bounce response code - we categorize these bounces as "Other". Here's what we recommend doing with those contacts: Get in touch with the contact to see if they have a new email address.  If you know the address is correct, you should contact our Support Team to troubleshoot. If the address keeps bouncing, you should remove it from your lists. Please let us know if you have any additional questions about these bounces. ... View more

Hello @DavidD838,    I'm sorry for the delayed response to this! At this time, we do not have an SMS marketing option but we do have some great blogs on how to integrate it into your email marketing! We also have our Text to Join feature which allows your customers to sign-up to your lists through text. If you have any additional questions, please don't hesitate to reach back out. ... View more

Hello @LWVAC,   Due to account security concerns, we are unable to handle billing related inquiries on Community. In this case I am going to suggest contacting our Billing team directly so that they can look into why it's not accepting your new card information. ... View more

Hello @WilliamH6105,   Constant Contact is a self-service marketing tool that allows you to email and manage your own contacts. We do not reach out to other contacts on your behalf. If you have any additional questions about this, please let us know!  ... View more

Hello @MikeP6837,   Thank you for reaching out about the error you're receiving while trying to use QuickImport. This is a known issue that our developers are working on and I can have them notify you once it is resolved. In the meantime, we recommend manually exporting your contacts from Outlook and reimporting them into Constant Contact.    If you have any additional questions about that, please let us know. ... View more