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About JimDom
JimDom
Member
since
07-30-2015
06-22-2020
18
Posts
3
Kudos
0
Solutions
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05-02-2018
06:58 PM
What do you define as a contact? Is it total active contacts, or total active plus total unsubscribed?
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contacts
11-19-2017
12:58 PM
And we're back to where we were in August. The links you have provided multiple times (https://knowledgebase.constantcontact.com/articles/KnowledgeBase/18742-add-emoji-to-the-subject-line-in-the-third-generation-editor?cc=sm_COM_ctcthelp) contain generic information and do NOT address this ongoing issue. You keep saying to use the third-generation editor. Supposedly I was upgraded to this in August. See attached screenshots. I used your Black Friday template and your system is still throwing the same error message " Subject: Constant Contact does not support certain illegal characters. To continue, please change the following characters: 💵 😄 😄 💵 " I'm going to guess your own template was created with the 2nd generation editor. How can I search for just templates that will accept emojis? When will you modify all templates to accept emojis? Or is there something else wrong?
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06-19-2017
05:10 PM
Folks, stop commenting on this thread. Problem is solved. Don't you guys know it's poor form to comment on a support thread without reading the prior information? And moderator, can you close the topic? Patrick W answered this question on May 11th at 4:32 (hell, I even think it's still on this same page!) Patrick_W Moderator 05-11-2017 04:32 PM We just recently published a new FAQ on how you can use Emoji's in the subject line of your email. Click here to check it out. A couple of notes: 1. This feature will only work on our new 3GE editor. If you would like to be switched to the new editor please reach out to our Support Team. 2. The emoji will only appear on your live send and will not show up in a test email.
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06-12-2017
07:56 PM
This should never have taken this long to solve, and I'm unhappy with the solution.
Your customers have made it clear in the public forum - this is high up on the importance list.
Because of the time to solve, and the amount of work I had to put into this, I am going to move my business in the next 60 days.
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06-01-2017
09:20 PM
This did work, and thank you. However, my perspective on how long this took to solve, and the bug in the system regarding test messages, remains. If I don't see that CtCt is rolling out a fix in the next 30 days, I will move to a new vendor.
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06-01-2017
08:47 PM
Adding to the above ... tI just realized his is a very bad workaround. I have a draft email that I'm working on. The only way to test it is to send it out live. If I do that, I lose the draft version without having to make copy either before I send it or after. Major waste of my time. When is Constant Contact going to fix this issue?
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06-01-2017
08:45 PM
1 Kudo
You are correct, I am sending a test. Because that's what one does when adding a new feature to a marketing message! I am blown away that Constant Contact would develop this functionality without the ability to test it. And I'm further angered that no one prior to this though to ask me this question .. so much time wasted. I'll go look at it again, but please pass this along to management - this is the type of error that makes me look at your competition as a replacement. Thanks for catching that. Off to test.
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06-01-2017
05:33 PM
I am using Emojiopedia. http://emojipedia.org/skull-and-crossbones/ http://emojipedia.org/grinning-face/ http://emojipedia.org/heavy-black-heart/ http://emojipedia.org/unicorn-face/ http://emojipedia.org/rainbow-flag/ I give you permission to look into my account ... the email is a draft "Emoji Testing".
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06-01-2017
01:34 PM
1 Kudo
Hello and thanks for responding. I was aware of the above information. I just ran another test and emojis do not show in the subject line for any of these. Yahoo Webmail on Opera Yahoo Webmail on Edge Yahoo Webmail on Chrome Gmail Webmail on Edge Gmail Webmail on Chrome Gmail Webmail on Opera AOL Webmail on Opera Outlook client 1and1 webmail IOS 9.35 on Apple iPad a1475 Android 6.0.1 Marshmallow on Samsung Galaxy Express Prime SM-J320A All webmail systems are running Windows 10, all are current versions of browsers, and while the emojis do not show in the subject line, they do show in the body of the email (I added them to the email as well). To further confirm the issue lies with Constant Contact: 1. I currently see emojis in emails from my vendors in all the above methods. 2. I forwarded one of those vendor emails from Yahoo to the Outlook client, and they subject line emojis show up. There are the emojis I used for the test. Skull and crossbones ☠️ Standard smiley ☺️ Red Heart ❤️ Unicorn 🦄 Flag + Rainbow 🏳️🌈
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05-31-2017
08:29 PM
@patrick_w This is still not working! Below are three screen shots. Clockwise from upper left: 1. Constant Contact Editor where I successfully saved a subject line with an emoji. 2. Email on my mobile. (Android) 3. Email in my Outlook client. This should not be so hard.
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- Tags:
- Emojis
- test email
05-31-2017
01:39 PM
I have been using Opera v 46.0.2597.6 without any issues but today I'm getting "browser not supported" messages. Anyone else having this issue, and SUPPORT can you please fix this?
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05-27-2017
12:10 PM
Support tells me I was upgraded to the new editor, but problem persists. I am creating a new email campaign and receiving the same error message: " Subject: Constant Contact does not support certain illegal characters. To continue, please change the following characters: ❤️ " Steps I took: 1. Search for "mobile responsive" templates. 2. Selected first one - "Basic Newsletter" 3. "Header Options" 4. Subject line 5. Added emoji from here http://emojipedia.org/green-heart/ 6. Error! Tried several emojis, and even attempted a cut and paste from this knowledgebase post, same error. http://knowledgebase.constantcontact.com/articles/KnowledgeBase/17990-using-emoji-in-an-email-subject-line?cc=sm_TWT_ctcthelp Thoughts? Anyone successful getting this to work?
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05-23-2017
03:45 AM
If you send a request to support to add the above mentioned 3GE editor, new emails can have emjois in the subject line.
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05-16-2017
02:52 AM
Well, I just now attempted this in a subject line and received an error message. I tried 😃 http://emojipedia.org/smiling-face-with-open-mouth/ and 💓 http://emojipedia.org/beating-heart/ I receive this error message. Subject: Constant Contact does not support certain illegal characters. To continue, please change the following characters: 😃 So .... how do we make this happen?
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03-14-2017
01:34 PM
Oddly enough, an older Samsung I have running KitKat 4.4 displays the email without the additional syntax.
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02-15-2017
01:38 PM
This has been bugging me for a while. You pride yourselves on being experts in ensuring emails are displayed properly on mobile devices. However, your own emails are not displaying properly. Please see attached screenshot of my mobile (Android-based Samsung.) Your email shows ".fakespace{} body[ width:100%important..." as the preheader whereas my email (the top one) shows "we now close at 7 pm". It's a credibility issue - if you cannot get your emails showing properly, how do I know mine are always going to show properly? Suggest you get this fixed, it's been this way for a while.
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