About JimDom

And we're back to where we were in August. The links you have provided multiple times (https://knowledgebase.constantcontact.com/articles/KnowledgeBase/18742-add-emoji-to-the-subject-line-in-the-third-generation-editor?cc=sm_COM_ctcthelp) contain generic information and do NOT address this ongoing issue.   You keep saying to use the third-generation editor. Supposedly I was upgraded to this in August. See attached screenshots. I used your Black Friday template and  your system is still throwing the same error message " Subject: Constant Contact does not support certain illegal characters. To continue, please change the following characters: :dollar_banknote: :D :D :dollar_banknote: "   I'm going to guess your own template was created with the 2nd generation editor. How can I search for just templates that will accept emojis? When will you modify all templates to accept emojis? Or is there something else wrong? ... View more

This should never have taken this long to solve, and I'm unhappy with the solution.   Your customers have made it clear in the public forum - this is high up on the importance list.   Because of the time to solve, and the amount of work I had to put into this, I am going to move my business in the next 60 days. ... View more

This did work, and thank you.   However, my perspective on how long this took to solve, and the bug in the system regarding test messages, remains. If I don't see that CtCt is rolling out a fix in the next 30 days, I will move to a new vendor.  ... View more

Adding to the above ... tI just realized his is a very bad workaround. I have a draft email that I'm working on. The only way to test it is to send it out live. If I do that, I lose the draft version without having to make copy either before I send it or after. Major waste of my time. When is Constant Contact going to fix this issue? ... View more

You are correct, I am sending a test. Because that's what one does when adding a new feature to a marketing message!   I am blown away that Constant Contact would develop this functionality without the ability to test it. And I'm further angered that no one prior to this though to ask me this question .. so much time wasted.    I'll go look at it again, but please pass this along to management - this is the type of error that makes me look at your competition as a replacement.   Thanks for catching that. Off to test. ... View more

I am using Emojiopedia.     http://emojipedia.org/skull-and-crossbones/ http://emojipedia.org/grinning-face/ http://emojipedia.org/heavy-black-heart/ http://emojipedia.org/unicorn-face/ http://emojipedia.org/rainbow-flag/   I give you permission to look into my account ... the email is a draft "Emoji Testing".    ... View more

Hello and thanks for responding. I was aware of the above information. I just ran another test and emojis do not show in the subject line for any of these.   Yahoo Webmail on Opera Yahoo Webmail  on Edge Yahoo Webmail  on Chrome Gmail Webmail  on Edge Gmail Webmail  on Chrome Gmail Webmail  on Opera AOL Webmail on Opera Outlook client 1and1 webmail IOS 9.35 on Apple iPad a1475 Android 6.0.1 Marshmallow on Samsung Galaxy Express Prime SM-J320A   All webmail systems are running Windows 10, all are current versions of browsers, and while the emojis do not show in the subject line, they do show in the body of the email (I added them to the email as well).   To further confirm the issue lies with Constant Contact:   1. I currently see emojis in emails from my vendors in all the above methods. 2. I forwarded one of those vendor emails from Yahoo to the Outlook client, and they subject line emojis show up.   There are the emojis I used for the test.  Skull and crossbones      :skull_and_crossbones: Standard smiley                ☺️ Red Heart                            <3 Unicorn                                :unicorn_face: Flag + Rainbow          :rainbow_flag: ... View more

@patrick_w This is still not working! Below are three screen shots. Clockwise from upper left: 1. Constant Contact Editor where I successfully saved a subject line with an emoji. 2. Email on my mobile. (Android) 3. Email in my Outlook client.   This should not be so hard. ... View more

Oddly enough, an older Samsung I have running KitKat 4.4 displays the email without the additional syntax.   ... View more

Android native email client running Marshmallow 6.0.1 ... View more