About Beatriz_R

Hello @Bio-Mechanics_Cycles ,   I'm happy to hear the addition of the 'Contacts' sub-nav has improved the navigation for you. At this time there is not a way to set defaults, however I've passed along your feedback to the team. I can say that there will be improvements made to the 'Search' function as well as being able to dictate which columns you can view after the initial Beta release, though I don't have an exact timeframe for that quite yet.   I've moved this post to voting for the feedback on making 'Contacts' the default view! Thank you! ... View more

Hello @MisaH ,   Thank you for submitting this feedback! I've opened it for voting, however I'd love to know the reason you are wanting to do this? Any insight we can get on the reasoning will help with the possible implementation of this feature. ... View more

Hello @KimberlyP555 ,   Thank you for bringing this to our attention, we are aware of this issue and working to resolve it as quickly as possible. In the meantime, you can still close the dialogue by clicking the area where the 'X' should be on the top right of the window. The 'X' to close it is there, it's just invisible. I've put this post in 'Voting' in case others are seeing the same thing and will advise when we have it fixed.   Thank you for your patience! ... View more

Hello @BillProtzmann ,   I completely understand the importance of changing a subscribers email address, and apologize our site was giving you trouble. Are you able to provide some additional information, such as the status of this contact? If a contact is 'Confirmed' (They went through the Awaiting Confirmation process and explicitly confirmed to be part of your list), then that email address is unable to be edited due to legal reasons. However, you should be able to edit the email address otherwise if that's not the case.   Was the screen grayed out when you attempted, or did it throw some sort of error? ... View more

Hello @HeathB51 ,   Thank you for providing this feedback! I have passed along your feedback on being able to see all campaigns sent to a specific list, as that would be very helpful to have.   As far as merging lists, that is something that is possible, you can see the instructions for it on this article: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/32812-Merge-the-Contacts-on-Multiple-Contact-Lists-into-a-Single-List   Are you having trouble with merging your lists when following the above article? ... View more

Hello @JumpStart2 ,   Thank you for reaching out with this feedback! I would love to get some more clarification on what you mean. Are you resizing one of your browser windows, and consequently unable to navigate in CTCT after doing so? Are you able to explain what page you're on when that happens, and what options you're unable to access?   When the window is resized, it should move any options on the side to the top or bottom of the page. Is that happening at all? ... View more

Hello @EdG82 ,   I apologize that our system was giving you trouble when exporting contacts on your iPad! Are you able to share what version iPad and iOS you're using? We tested this on our end and have been unable to replicate the same issue you're seeing and would like to research it if you are still experiencing this.   Thank you for reaching out! ... View more

Hello @CurtK9 ,   Thank you for this feedback, I've opened this for voting and agree it would be helpful to track that! ... View more

Hello @BarbaraO452 ,    Thank you for bringing this to our attention. @PatriciaF is correct, you can access the 'Import Errors' which will show you all the errors you have from file imports.   Is this what you're looking for or is there more you'd like to see to this section? ... View more

Hello @BrianS7168 ,   I agree and apologize this is not easier to accomplish. We have work being done to make things like this easier, including a new Contacts Redesign that we are currently Beta testing. When the redesign is fully launched, we will have the ability to manage Tags in bulk and it should be a bit easier to target contacts on multiple lists.   In the meantime there isn't a great workaround for finding who those contacts are without using Excel, however if the end goal is to remove List A from Lists B and C, you can go into List A > check off all the names > Manage Lists > Remove from Lists and this will give you the option to choose which lists you want to remove the selected contacts from (Lists B and C in your case). You won't know WHO it affected but you'll know that there is definitely no one in List A that are also in Lists B or C anymore.   If this does not help, you can also give a call to our Support Team and they are more than happy to help clean out lists with you or provide real time workarounds that may suit your specific needs! Hopefully when the redesign is out, this will no longer be a pain point. Thank you again for the feedback! ... View more

Hello @RickB47286 ,   I apologize this happened to you. Do you remember if you were attempting to quicksend to a contact that is active and allowed to receive emails? Are you experiencing this issue with other contacts as well? ... View more

Hello @QuintonE ,   I apologize this happened to you! Did you fully add the contacts and then they got deleted? Or did you leave them on the 'add' screen before submitting the work? If so, do you know about how long you may have left it there for? ... View more

Hello @Bio-Mechanics_Cycles ,   Thank you for this feedback! We've recently made a change where we added the 'Contacts' sub nav next to 'Lists' and 'Segments' underneath the 'Contacts' tab, so it will still default to your lists at first but you can click the tab more easily to then see your Contacts instead.   Would you say this has made it any better for you at all? ... View more

Hello @LindaK07 ,   Thank you for reaching out with this feedback! At this time this is a request that we are definitely tracking and collecting votes on. I've added you to the count and have let our developers know as well!   Please continue to let us know of anything else you'd like to see. ... View more

Hello @Robin_Tucker ,   Thank you for reaching out! When you update your Update Profile form and check off multiple lists, these lists become an option for your contacts to select form when clicking 'Unsubscribe'. Therefore, they'd be able to choose which lists they want to opt out of instead of opting out all together. This article has some more information on how to set it up: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5778-update-profile-form   Did this help with what you need or is there something more you'd like to see as an option? ... View more

@kristent2 ,   Thank you so much for your feedback and letting us know! We are happy to hear that your interaction with our Support Team went well! ... View more

Hello @JohnA405,   Thank you for submitting this feedback, we completely understand that deliverability to all your contacts is very important for your business. We have been notified that the Hotmail deferral issue has been resolved and email should no longer be delaying when sending to MSN addresses.   Please continue to let us know of any issues that come up! ... View more

Hello @ClareS58,   Thank you for bringing up this feedback! When you were uploading the file, was another column selected with that field already?   Currently our system only allows one column per field per upload so you cannot select 'phone - home' for 2 different columns. ... View more

Hello @CRCCole,   Thank you for this feedback, I'm sorry to hear you're experiencing this! May I ask what browser and device you are using, and what exact steps you take to remove contact(s) from a list? ... View more

Hello! Are you referring to the unsubscribed list on your contacts page? This group of contacts should function the same as other lists, and you should be able to delete your unsubscribed contacts. (Click here to learn how to delete contacts that are in a list). Are you looking to delete them from somewhere else?  Also is there a reason you want to delete the unsubscribed contacts from your account? You have the ability to view them in the account for your own record but they are no longer counted toward your contact total.  ... View more

Hello @DamienK01,   Thank you for this feedback! We have opened this up for voting. ... View more

Hello @CarlD848,   Thank you for the feedback, I have opened this for voting! ... View more

Hello @RuthM339,   Thank you for reaching out! Are you able to clarify what you're trying to do? Are you trying to start a new Constant Contact account? ... View more