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I agree with this - depending on the email or the user, click rate can be more crucial than open rate. Also, it would be helpful to be able to specify different preheaders in the A/B test in addition to just subject line.
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Hello @DavidC8737, I completely understand the process of removing a contact from a list and then the updating from a CRM can completely reverse your request.
I would recommend that you either put an internal hold from mailing to that contacts email address or un-subscribe them if they requested no more emails. You can change the status of an email address by selecting the contacts name from the list they are on. Once you open the contacts information, click on the email address and that will open up the ability for you to change the email status.
Once you have selected the appropriate choice, that should help to prevent the CRM from allowing the contact to be emailed. The only other option is to remove any email address from the CRM before it makes the sync. I hope that will help to prevent any un-wanted delivery of emails.
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