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Tonight (8/23) from 11:00 PM - 12:00AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 11:00 PM and logging in after 12:00 AM ET. Thank you for your patience while we make these updates.

About Ali_W

Ali_W
Ali_W
CTCT Employee
since ‎06-22-2016
‎11-08-2016
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Re: Setting up Social Media Links in emails

by CTCT Employee Ali_W in New to Constant Contact? Start here!
‎08-22-2016 06:50 PM
‎08-22-2016 06:50 PM
Hello @JackP654,   I am happy to help you with your question today. Our system will remember the URL that placed in your social media insert options. This way you do not have to remember and re-enter every time.   If you have any other questions do not hesitate to reach out via community or our support team anytime. ... View more

Re: Slow Servers?

by CTCT Employee Ali_W in Need help with something else?
‎07-19-2016 08:11 PM
‎07-19-2016 08:11 PM
Hello @RandyV45,   I am very sorry to hear that you have been experiencing this issue. On July 18 th we did experience some slowness issues on our end. At this time they should all be resolved. However if this persists please feel free to respond to me or give our support team a call at 1-866-289-2101.   Thank you for using Constant Contact ... View more

Re: Where do I change the email address for CC mar...

by CTCT Employee Ali_W in New to Constant Contact? Start here!
‎07-12-2016 08:32 PM
‎07-12-2016 08:32 PM
Hello @BillU5,   I am happy to help you add new and change the e-mail addresses on the account today. You will want to first ensure that your desired e-mail address is added or verified to the account. If the e-mail address is not verified click here for step by step instructions on how to complete this process. Once this is completed or verified you will want to follow these instructions to update your e-mail address on the system.   Hope you find these links helpful. ... View more

Re: Where is the email archive located on the new ...

by CTCT Employee Ali_W in Need help with something else?
‎07-12-2016 08:11 PM
‎07-12-2016 08:11 PM
Hello @MitchMenchaca,   Unfortunately, we do not have a way of editing the old archive homepage any longer. It has been fully retired from our new user experience for the time being. As @Brittany_W stated above we have received many requests for the archive function to come back and we do have something coming soon. Also you can use the short URL's that we provide to you for every e-mail to create something like this directly on your website.   I hope this helps. ... View more

Re: Can't publish to Facebook

by CTCT Employee Ali_W in Need help with something else?
‎07-12-2016 07:58 PM
‎07-12-2016 07:58 PM
Hello @JoeChaputC, I am very sorry to hear that you are experiencing this issue today. Unfortunately, this is an issue that our product support teams are aware of and are working very hard to get fixed as soon as possible. In the mean time you can post manually to your facebook pages using the short URL that is provided for every e-mail that you send. Here are some screen shots that will show you how to get this URL.   Click on actions.   Click on short URL.   Copy the short URL and paste into Facebook. You will not have the same customization as you do using social share however it will get your e-mail posted to social media quickly until we get this resolved on our end.   I apologize for any inconvenience this may have caused you and hope this helps. ... View more

Excited to join the Constant Contact Community!

by CTCT Employee Ali_W in Community News
‎07-06-2016 06:38 PM
2 Kudos
‎07-06-2016 06:38 PM
2 Kudos
Hello everyone,   I am very excited to be on the Constant Contact Community and help all of you out. I have been with Constant Contact since October of 2011 and have supported our customers in a variety of different ways. I am trained in all of our products and am a big fan of helping people create and design great looking e-mails. Helping small businesses succeed is a passion of mine especially since I am looking to start my own someday.   I graduated from culinary school last year and am a current student at Colorado State University in their Nutrition and Dietetics program. When I am not helping with Constant Contact or studying I love hiking, creating new dishes for my boyfriend to try, and playing with my dog.   I look forward to helping you with any of your Constant Contact questions or concerns! ... View more

Re: MICROSOFT/HOTMAIL/OUTLOOK ACCOUNTS

by CTCT Employee Ali_W in Need help with something else?
‎07-05-2016 04:54 PM
‎07-05-2016 04:54 PM
Hello @CHARLOTTEC87,   I am sorry to hear that you had this issue with your previous campaign. I sent your last sent e-mail to my outlook inbox and it looked great on my end. Do you have any screen captures that you can send to me of how it is displaying in these inboxes? Also can you confirm that the recipients where downloading the images in their inboxes. If you need more immediate assistance please feel free to give us a call. ... View more
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