About Amy_J

Amy_J · ‎10-14-2016

Hello @FirstNameL9028994 Thanks for posting! I would be happy to help you with importing your contacts. Constant Contact imports your contacts into email lists. You can then schedule your campaign to the email list. For options on how to add your contacts click here Instructions for scheduling your campaign: From the Campaigns tab, click Draft to narrow your search. Find the email campaign you want to send and click Actions > Schedule. Click Manage lists. Select the lists you want to send your campaign to. Click Save. Choose a time to send your email: Send Now - To immediately place your campaign email in our mailing queue. Your email will typically go out within a few mins. Send For Later - To select a date and time for a future delivery date up to a year in advance. Note: During the Free Trial, scheduling is limited to the same day only. Update your subject line, from name, from email address, and reply to email address as necessary. Click Schedule to send your campaign email.

Amy_J · ‎08-19-2016

Hello, Just a quick update on this post since the navigation bar has since been upgraded. Instead of going to the "My Account" button on the upper right you may see a human icon. Kindly,

Amy_J · ‎07-22-2016

Hello @CheyeneS Thank you for letting us know, I do apologize for any inconvenience this has caused you. In order to better assist you with this issue, I would like to get just a little more information from you. When you are in a list what action are you trying to do? If you are changing the view for example the page would need to refresh to switch to the view you had chosen. With this additional information I would be happy to assist you or have the issue investigated further.

Amy_J · ‎07-22-2016

Hello @CheyeneS I apologize for the frustration. We truly appreciate the feedback and I will be sure to relay this request to our engineers and hopefully you will see some more improvements soon!

Amy_J · ‎07-15-2016

Hello @ExecutiveSecretary, Thank you for posting! We would be happy to assist you with changing the payment method on your account. You would need to call our Billing Team at: 1-855-229-5506 They are available Monday-Friday 7AM - 9PM EST I apologize for trouble you have experienced. Kindly,

Amy_J · ‎07-15-2016

Hello @JenniferN30 Thank you for posting! I apologize for any confusion your Billing has caused. We ask that you call and speak to one of our Billing Representatives for your security.We would be happy to assist in getting you the answers to your concerns. You can reach our Billing Department at: 1-855-229-5506 Monday-Friday 7AM- 9PM EST Kindly,

Amy_J · ‎07-15-2016

Hi @KYPoliceChiefs I apologize for the frustration that you are having within your account. I tested your account using both Internet Explorer and Chrome and did not have any issue. We would like to investigate this issue further. To do that, we will need just a little more information from you. What browser are you using? Have you tried another browser? Are you using WIFI or a Router? Could you please let me know what happens after you set up your browser and we can take the next step. You can also contact our Support Team at 1-866-289-2101 for immediate support. Kindly,

Amy_J · ‎07-14-2016

Hello @JuliaB179 Thank you for posting this! I apologize for any trouble this has caused you. I would be happy to assist you with where you can find the drafts. You will need to go to the "Campaign" section on the upper left of your account. From there, you will click on "Status" it is a folder on the left of the screen. If you would like to watch a short video tutorial on navigating your account click here. I truly hope this helps,

Amy_J · ‎07-14-2016

Hello @RandyV45 Thank you for your post and we appreciate the feedback. I have submitted this request to our feedback team. I truly apologize that we do not have this feature readily available. Kindly,

Amy_J · ‎07-08-2016

Hello @Sullivan, Thank you for taking the time to let us know. I would be happy to assist you in getting to Eventspot. From the "campaigns" section of your account you will need to click on the gold "Create" button found on the upper right. Choose the second option "Collect Event Registrations" this will bring you right into creating your new event. I have included a link click here to help you with navigating your Constant Contact account.

Amy_J · ‎07-08-2016

Hello @wichitabutler I would be happy to go over what the status "suspended" means in our bounced category. Repeatedly sending to the same non-existent email addresses can have a negative impact on our customers' deliverability rate. That's why we have protections in place to prevent us from continuously sending campaigns to email addresses that bounce. When an email address bounces as non-existent, Constant Contact will first place that address on a temporary hold for 15 days. During this time, our system will not attempt to send any campaigns to this address from any account. When an account attempts to send to an address in this state, the address will be included in that campaign's Suspended Bounce Category. After the temporary hold is lifted, we will again attempt to send to that address the next time a campaign is scheduled to it. If it bounces as non-existent again, the email address will be assumed non-existent and placed on indefinite hold. During this time the email address will continue to appear in the Suspended bounce category in campaigns that attempt to send to it. Like any bounce category, Constant Contact does not automatically remove these addresses from your account. However, we do include this category in the “Recommended for removal” filter when you manage your bounces. If an email address bounces back as non-existent or suspended, they should be permanently removed from your contact list because they are not likely to become active again. I truly hope this helps,

Amy_J · ‎07-07-2016

Hello @FMMAFCO You can remove the underline from a hyperlink. There are two places it could have been added in from. 1.) Your editing bar- found when you are working inside of a block. Highlight the text and deselect the underline option 2.) The link button- If you click inside of a block, and go to the link icon. It will open up a smaller block to link text. You can deselect the underline option and choose insert. I truly hope this helps, please let us know if you are still having this issue.

Amy_J · ‎07-07-2016

Hello @FMMAFCO Thank you for taking the time to write this post. I will be sure to get this request to the appropriate team, as a feature request. There are free sites you can visit to create button. You can create an image of a button and link it in your Constant Contact account. A second option would be if the template allows HTML. You can plug the HTML code into the newsletter. We would be happy to assist you with either one. Kindly,

Amy_J · ‎07-01-2016

Hi @BryantV6 Thank you for getting back to us. I apologize for any frustrations this has caused. We are not experiencing any issues that would prevent your email from going out. We would like to investigate the issue. To keep information private, would you mind emailing us with the contacts email address? With the contacts information we can look into what could be causing this to happen. You can email us at: social_support(at)constantcontact(dot)com and reference this post. Kindly,

Amy_J · ‎07-01-2016

Hello @HGArts I'm sorry you are experiencing this issue when trying to access your Contacts on your account. Sometimes closing down the Internet and coming back in resolves the issue. If possible, you can also try using another Internet browser. If the issue persists, please let us know, You can email us directly: social_support(at)constantcontact(dot)com and reference this post. We would be happy to assist. Also include any specifics such as: 1.) The browser you are using 2.) What Internet Service Provider you are using 3.) Is it just the Contacts page or other tabs as well Kindly,

Amy_J · ‎07-01-2016

Hello @StormF Thank you for taking the time to let us know. I understand you would like to add back an accidentally unsubscribed contact. If the contact wants to be on your list again, you can ask them to resubscribe by using your sign up form. You can find your sign up form if you go to "Contacts" in your Constant Contact account. Then click on "Sign Up Tools". On the right of your sign up form, you should have an "Actions" button. Choose Form Url and you can copy and paste the link in an email to them. The contact needs to fill out the form once done, they will get an email asking them to confirm they want to be resubscribed. Once they click on the link in the email they will be added back to your email list. I truly hope this helps,

Amy_J · ‎06-30-2016

Hi @SharonG278 Thank you for taking the time to let us know. I do apologize that this is happening to you. It sounds like you are experiencing some slowness with your internet or to be more precise your download speed. I have tested your account for you using Google Chrome and everything is working as expected. If possible, you can try logging in using a different browswer or computer to see if the page loads up properly? Of course, please let us know if the problem persists. Kindly,

Amy_J · ‎06-29-2016

Hello @surferben Thank you for your post and the feedback. We appreciate you taking the time to let us know about the slowness. I have forwarded your message to the appropriate team for review.

Amy_J · ‎06-22-2016

Hello @SCCL_Communications We would like to look into this for you. You should always have the log off button. You should see it when you click on the human icon in your account on the upper far right. In that dropdown you should have the option to log off.

Amy_J · ‎06-21-2016

Hello @RamPacific I have removed the Constant Contact logo from the account for you. You may need to log out and back in to see the changes. We will not be able to remove the address as that is required by CAN SPAM Act and part of Constant Contact's Terms and Conditions.

Amy_J · ‎06-17-2016

Hello @BarryP28 Thank you for the feedback, we are always looking out for ways to better serve our customers. I will be sure to pass this feedback along to the appropriate team as well. To copy your campaign you should have an "Actions" button which will give you a dropdown of options. You can choose "Copy" from there. I truly hope this helps, please let us know if you have any questions or additional feedback.

Amy_J · ‎06-17-2016

Hello @GaryM375 That is a great question. I would be happy to help! You can find the free mobile template by going to "Campaigns" then click on "Create" It will bring up a small box asking what you will like to do choose "Send an Email" and you will be in the template picking menu. From here you can filter by "mobile" or browse the templates and the ones with a cell phone icon are mobile friendly. I truly hope this helps, please let us know if you have additional questions.

Amy_J · ‎06-14-2016

Hello @WilliamH58 The "Recent Work" section has been discontinued. I will be sure to get your request to the team for feedback. You can still find you recent campaigns by going to the "Campaigns" tab in your account. Kindly,

Amy_J · ‎06-03-2016

Hello @BernadetteS39 I do apologize for any frustration this has caused you. I would be happy to help. To keep your account information private. Would you mind emailing us at: social_support@constantcontact.com and letting us know the old company and the correct company that should be displayed? Kindly

Amy_J · ‎06-03-2016

Hello @CatherineA0 I would be happy to go over your newsletter with you. It looks great, I do not have many suggestions. The only suggestion I have would be that we may be able to get better image quality on the ostrich image. Let us know if you would like to see about making adjustments on a copied version of that newsletter.

Amy_J · ‎06-03-2016

Hello @JorgeP02 Thank you for taking the time to let us know.Feedback is important to us. I will be sure to get this request to the appropriate team.

Amy_J · ‎06-03-2016

Hello @dennismvp Thank you for your post. Feedback is valuable to us and we appreciate you taking the time to do so. I will be getting this feedback to the appropriate team. In the meantime, if you are in need of seeing the time sent. You can click on the name of the campaign and it will be listed in that view. It will have a section called "Original Send Date" and the time stamp will be on the right. Kindly

Amy_J · ‎06-01-2016

Hello @MilenaH I do apologize you are not able to print your bill. It sounds like you are on the right page. I hope these screen shots and instructions help. If not please let us know and we can email it to the Billing address on the account. Click the Profile Icon and then My Account. Click "View Billing Activity/Statements". Select the time period you are interested in with the drop-down menu or the calendars and then click Show. Click Print and then select what you want to print, Payments, Invoices or Invoices with Detail. A new window will open with the page you want to print. Click Print. Email the Invoice Click the Profile Icon and then My Account. Click "View Billing Activity/Statements". Select the time period you are interested in with the drop-down menu or the calendars and then click Show . Enter an email address of your choosing into the box. Then click Email and choose what you'd like to email, All Activity, Payments, Invoicesor Invoices with Detail. I truly hope this helps,

Amy_J · ‎06-01-2016

Hello @ElizabethB8580, Our Custom Services team would be able to create that campaign for you. I have submitted the request to them, if you would like to make suggestions or check on the status you can certainly reach out to our Support Team. It can take 3-5 business days before you see the new Campaign in your account. Once complete it will be dropped into your Constant Contact account titled "Campaign Designed By Constant Contact". Feel free to make a copy of that campaign and work from it. We make this suggestion so you always have the original to go back to. Kindly,

Amy_J · ‎05-25-2016

Hello @MaureenM274, I would be happy to assist in getting to your invoice. Print the Invoice Click the Profile Icon and then My Account. Click "View Billing Activity/Statements". Select the time period you are interested in with the drop-down menu or the calendars and then click Show. Click Print and then select what you want to print, Payments, Invoices or Invoices with Detail. A new window will open with the page you want to print. Click Print. Email the Invoice Click the Profile Icon and then My Account. Click "View Billing Activity/Statements". Select the time period you are interested in with the drop-down menu or the calendars and then click Show . Enter an email address of your choosing into the box. Then click Email and choose what you'd like to email, All Activity, Payments, Invoices or Invoices with Detail. I hope this helps, please don't hesistate to reply back if you have additional questions. Kindly,

Twitter Profile:	twitter.com/ctcthelp
LinkedIn Profile:
Facebook Page:

About Amy_J

Re: importing contact to campaign

Re: Can you have a multi-page email campaign?

Re: Back button does not work

Re: FOLDERS IN CAMPAIGN VIEW

Re: Trying to change method of payment does not wo...

Re: questions re: billing amount and current plan

Re: Loading

Re: Drafts

Re: Sort button does work

Re: Where is event spot????

Re: Suspended

Re: Can I remove underline from hyperlink?

Re: Buttons

Re: emails

Re: Contacts screen isn't loading.

Re: replacing a contact

Re: Nothing in the body of website showing up afte...

Re: Slow loading site......

Re: logoff link

Re: service error

Re: new website layout

Re: Teemplates

Re: home page? past emails?

Re: Why do my email campaigns still mention a busi...

Re: Please critique our newsletter! Thank you!

Re: Want to rename previous campaigns to keep bett...

Re: Add time to scheduled campaigns

Re: I CAN`T PRINT MY BILL

Re: In need of an open house flyer!

Re: monthly invoice