About Amy_J

Hello,   Just a quick update on this post since the navigation bar has since been upgraded. Instead of going to the "My Account" button on the upper right you may see a human icon.   Kindly, ... View more

Hello @CheyeneS   Thank you for letting us know, I do apologize for any inconvenience this has caused you. In order to better assist you with this issue, I would like to get just a little more information from you. When you are in a list what action are you trying to do? If you are changing the view for example the page would need to refresh to switch to the view you had chosen. With this additional information I would be happy to assist you or have the issue investigated further.     ... View more

Hello @CheyeneS   I apologize for the frustration. We truly appreciate the feedback and I will be sure to relay this request to our engineers and hopefully you will see some more improvements soon! ... View more

Hello @ExecutiveSecretary,   Thank you for posting! We would be happy to assist you with changing the payment method on your account.  You would need to call our Billing Team at: 1-855-229-5506 They are available Monday-Friday 7AM - 9PM EST   I apologize for trouble you have experienced. Kindly, ... View more

Hello @JenniferN30   Thank you for posting! I apologize for any confusion your Billing has caused. We ask that you call and speak to one of our Billing Representatives for your security.We would be happy to assist in getting you the answers to your concerns. You can reach our Billing Department at: 1-855-229-5506 Monday-Friday 7AM- 9PM EST   Kindly, ... View more

Hi @KYPoliceChiefs   I apologize for the frustration that you are having within your account. I tested your account using both Internet Explorer and Chrome and did not have any issue. We would like to investigate this issue further. To do that, we will need just a little more information from you.   What browser are you using? Have you tried another browser? Are you using WIFI or a Router?   Could you please let me know what happens after you set up your browser and we can take the next step. You can also contact our Support Team at 1-866-289-2101 for immediate support.   Kindly,   ... View more

Hello @RandyV45   Thank you for your post and we appreciate the feedback. I have submitted this request to our feedback team. I truly apologize that we do not have this feature readily available.   Kindly, ... View more

Hello @Sullivan,   Thank you for taking the time to let us know. I would be happy to assist you in getting to Eventspot. From the "campaigns" section of your account you will need to click on the gold "Create" button found on the upper right. Choose the second option "Collect Event Registrations" this will bring you right into creating your new event.    I have included a link click here to help you with navigating your Constant Contact account. ... View more

Hello @FMMAFCO   You can remove the underline from a hyperlink. There are two places it could have been added in from. 1.) Your editing bar- found when you are working inside of a block. Highlight the text and deselect the underline option  2.) The link button- If you click inside of a block, and go to the link icon. It will open up a smaller block to link text. You can deselect the underline option and choose insert.   I truly hope this helps, please let us know if you are still having this issue.   ... View more

Hello @FMMAFCO   Thank you for taking the time to write this post. I will be sure to get this request to the appropriate team, as a feature request. There are free sites you can visit to create button. You can create an image of a button and link it in your Constant Contact account. A second option would be if the template allows HTML. You can plug the HTML code into the newsletter. We would be happy to assist you with either one.   Kindly, ... View more

Hi @SharonG278   Thank you for taking the time to let us know. I do apologize that this is happening to you. It sounds like you are experiencing some slowness with your internet or to be more precise your download speed. I have tested your account for you using Google Chrome and everything is working as expected. If possible, you can try logging in using a different browswer or computer to see if the page loads up properly? Of course, please let us know if the problem persists.     Kindly, ... View more

Hello @SCCL_Communications   We would like to look into this for you. You should always have the log off button. You should see it when you click on the human icon in your account on the upper far right. In that dropdown you should have the option to log off. ... View more

Hello @WilliamH58   The "Recent Work" section has been discontinued. I will be sure to get your request to the team for feedback. You can still find you recent campaigns by going to the "Campaigns" tab in your account.   Kindly, ... View more

Hello @BernadetteS39   I do apologize for any frustration this has caused you. I would be happy to help. To keep your account information private. Would you mind emailing us at: social_support@constantcontact.com and letting us know the old company and the correct company that should be displayed?   Kindly ... View more

Hello @MilenaH   I do apologize you are not able to print your bill. It sounds like you are on the right page. I hope these screen shots and instructions help. If not please let us know and we can email it to the Billing address on the account.   Click the   Profile Icon   and then My Account.   Click "View Billing Activity/Statements". Select the time period you are interested in with the drop-down menu or the calendars and then click   Show. Click   Print and then select what you want to print,   Payments,   Invoices   or   Invoices with Detail. A new window will open with the page you want to print. Click   Print.   Email the Invoice Click the   Profile Icon   and then My Account.   Click "View Billing Activity/Statements".   Select the time period you are interested in with the drop-down menu or the calendars and then click Show .   Enter an email address of your choosing into the box. Then click   Email   and choose what you'd like to email,   All Activity,   Payments,   Invoicesor   Invoices with Detail.  I truly hope this helps,   ... View more

Hello @ElizabethB8580,   Our Custom Services team would be able to create that campaign for you. I have submitted the request to them, if you would like to make suggestions or check on the status you can certainly reach out to our Support Team. It can take 3-5 business days before you see the new Campaign in your account. Once complete it will be dropped into your Constant Contact account titled "Campaign Designed By Constant Contact". Feel free to make a copy of that campaign and work from it. We make this suggestion so you always have the original to go back to.   Kindly,   ... View more

Hello @BobZ94,   I have put in a request to have one of our Support Specialists give you a phone call.   I have also submitted your feedback regarding our phone system. I do apologize for any inconveniences you have experienced.   Kindly, ... View more

Hello @First-NameL0301,   Thank you for your inquiry, I have passed this request to our Billing Department to better assist. They will be reaching out to you in 2-3 business days, I understand your inquiry may be more urgent. If you would like you can reach our Billing Department at: 001-781- 472-8120 - outside the US, Canada, and the UK  Monday - Thursday: 7:00 AM to 11:00 PM EST Friday: 7:00 AM to 9:00 PM EST     Kindly, ... View more

Hello @EdwardP57,   Thank you for the feedback, I will be sure to get it over to the appropriate team. I deeply apologize for any inconvenience this has caused you. With the issue that affected the tracking information on sent campaigns, there was no way of telling if it would affect all emails. It didn't affect all campaigns sent that day, so it was an inconsistent issue. The problem has since been resolved and you shouldn't see this happen moving forward.   Kindly, ... View more

Hi @AmyK5940,   I apologize for what happened to you while you were finishing up your newsletter. We would like to investigate this issue further to see about preventing this from happening in the future. If you have the time to give additional information, we would greatly appreciate it. We would need to know:   1.) The name of the Campaign you were working on 2.) the section you had last done prior to saving 3.) Did all content disappear or did it revert to previously saved version.   We would be happy to investigate this matter further once you get back to us. Please feel free to email us back at: social_support(at)constantcontact(dot)com   Kindly, ... View more

Hello @FOCUSGrtrSyr   That is a great feature request, I will be sure to pass that along to the appropriate party. I am sorry to say we do not have that feature available. We can do a brief description next to the list name in the meantime.    Kindly,     ... View more

Hello @MIKEM5805   I apologize for the inconvenience you have expereinced. I would be happy to assist you with importing your list of contacts. I have inlcuded screenshots below with instructions.   To make things go as smoothly as possible, you'll want to get your file ready before hand. Review Contact List Basics   - If this is the first time you're adding contacts to your account, check out the   basic information before importing. Format the Info   -   Format the contact information   in your file to help us recognize the data when you import it. Check the File Type   - Don't forget to save the information as a spreadsheet (XLS, XLSX, CSV, VCF) or plain text (TXT) file. Import a File Click   Contacts. Click   Add Contacts >   Upload from file. Click Choose File to locate and select the file on your computer. Review the titles in the fields to make sure the information matches up correctly. If you have a lot of columns, use the arrow to scroll and see them all.  Then click   Next. Note: You can use the drop-down to select a new Constant Contact field if you need to. You can't have two columns of information in your file labelled for the same field in Constant Contact. Choose a list for your contacts. Note: Keep in mind you need to have   permission   to mail to these contacts.   Optional: Click the drop down arrow next to   Tag your contacts   and select a tag.  Click   Upload. If you are still expericing trouble in getting your contacts in our system our Support Team is available at: 1-866-289-2101 they can import for you and/or walk through the steps.    I truly hope this helps,   ... View more

Hello @KrisJ7,   To suspend your account you will need to speak to our Billing Department at: 1-855-229-5506 Monday-Friday 7AM-9PM EST.   I truly hope this helps.   Kindly, ... View more

Hello,   Thank you for letting us know. I know it can be frusterating when the page is not behaving as expected. Have you tried another browser? Our Support team would be happy to troubleshoot with you.   You can reach them at: 866-289-2101, Chat and email are also avaialable if you prefer not to call.   We certainly want to make sure the Constant Contact Platform is funtioning correctly for everyone.   Kindly,   ... View more