Hello @wichitabutler
I would be happy to go over what the status "suspended" means in our bounced category.
Repeatedly sending to the same non-existent email addresses can have a negative impact on our customers' deliverability rate. That's why we have protections in place to prevent us from continuously sending campaigns to email addresses that bounce. When an email address bounces as non-existent, Constant Contact will first place that address on a temporary hold for 15 days. During this time, our system will not attempt to send any campaigns to this address from any account. When an account attempts to send to an address in this state, the address will be included in that campaign's Suspended Bounce Category.
After the temporary hold is lifted, we will again attempt to send to that address the next time a campaign is scheduled to it. If it bounces as non-existent again, the email address will be assumed non-existent and placed on indefinite hold. During this time the email address will continue to appear in the Suspended bounce category in campaigns that attempt to send to it.
Like any bounce category, Constant Contact does not automatically remove these addresses from your account. However, we do include this category in the “Recommended for removal” filter when you manage your bounces. If an email address bounces back as non-existent or suspended, they should be permanently removed from your contact list because they are not likely to become active again.
I truly hope this helps,
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