Thanks for your feedback Caitlin, very valid, points, all of them.  I had already found out about the video thumbnail but too late to use it in that mail, but will definitely keep that in mind.  Linking the e-mail address..., didn't even think of that, I'll remember it now.  And I'm happy you told me where that link to my own business is, I knew it was there because I had a look at the stats and the clicks, but I couldn't figure out where it was.  Rgds - Chris ... View more