About Mariah_P

Hello @CharlesW582, Thank you for contacting us on the Community!    That is a great question! All of our templates are one page and you can make the email as long as you would like. Please click here for an article on adding blocks. You can also insert documents into your campaigns if you have additional information you would like to add, please click here for an article on adding documents.     Please let us know if you have any further questions! Thank you, ... View more

Hello @KathrynT845, Thank you for reaching out to us on the Community!   For the multiple ways to upload contacts please click here. As for the application, are you requesting to suspend your account? You can suspend your account at anytime by reaching out to our Billing team. Please click here for their contact information and hours.  Please let me know if you have any further questions! Thank you, ... View more

Hello @ShawnC6, Thank you so much for contacting the Community!    Thank you for your feedback and we certainly understand why it would be useful to you to have these features. We are always looking for ways to improve the editor for our customers! We take all customer feedback seriously and I have submitted your feedback about this feature's over to our Product teams.    Thank you again for your input, we really appreciate it!   ... View more

Hello @writing-rabbit, Thank you for providing the screenshots! We would be happy to investigate this further for you. Please email us at social_support(at)constantcontact(dot)com with your username, the campaign name and a reference to this post.   Thank you! ... View more

Hello @peterf583, Thank you for reaching out to us on the Community!    We would be happy to take a look at your Event and see if the individual block colors can be changed for you. Please email us at social_support(at)constantcontact(dot)com with your username, Event name and a reference to this post! Thank you!  ... View more

Hello @KellyS80201, Thank you for contacting the Community!    I apologize that the reporting for your campaign is not updating, I know how frustrating that can be. Please email us at social_support(at)constantcontact(dot)com with your username, the name of the campaign and a reference to this post so we can investigate it further. Thank you! ... View more

Hello @KarlaN57, Thank you for reaching out to us on the Community!   I apologize that there is an issue with setting up a list, please click here for an article on adding contacts.    Have you tried opening Constant Contact on another browser to see if that fixes the issue? Also, sometimes using Incognito/Safe Mode will reveal that it might be a plugin/extension that is interfering with the site. If that does not work please email us at social_support(at)constantcontact(dot)com with your username, the troubleshooting steps you have tried, and a reference to this post so that we can investigate it further. Thank you!     ... View more

Hello @KenS1, Thank you for contacting us!    I am sorry to hear about the issue you are experiencing with your logo. Have you tried opening Constant Contact on another browser to see if that fixes the issue? Also, sometimes using Incognito/Safe Mode will reveal that it might be a plugin/extension that is interfering with the site. If that does not work please email us at social_support(at)constantcontact(dot)com with your username, the troubleshooting steps you have tried, and a reference to this post so that we can investigate it further.   Thank you! ... View more

Hello @MichaelF0698, Thank you for contacting the Community! I apologize that you experienced a long wait time, I know how frustrating that can be. We are always happy to help here on the Community! Please email us with your username and question to social_support(at)constantcontact(dot)com. Thank you! ... View more

Hello @JByrne, Thank you for contacting the Community!   I apologize that the bullet is not formatting the way that you would prefer. We are happy to look further into that for you! Please email us at social_support(at)constantcontact(dot)com with the name of the campaign that you are working on and a reference to this post. Thank you! ... View more

Hello @the_white_crow, Thank you for contacting us on the Community!    I apologize that Facebook has recently changed the way that photos post through Social Posts.  Facebook will no longer allow you to customize the image for posts made with Social Posts that contain a link,  here is an article on the recent change.    You can do a manual post by posting the short URL link directly into the status of your Facebook page and selecting the photos you would like off of your computer. I have attached a screenshot showing how to retrieve the short URL form Constant Contact.  To retrieve the short URL click on the title of the campaign you wish to share and then click on the more actions tab.    Please let us know if there is anything else we can assist you with! Thank you,   ... View more

Hello @VDA16, Thank you for contacting the Community!   I am sorry to hear that your list was cancelled. We would be happy to look further into it for you! Please email us at social_support(at)constantcontact(dot)com with your username, the survey name and a reference to this post. Thank you! ... View more

Hello @KristenS596, Thank you for contacting the Community!  We would be happy to take a closer look into the email that you received. Please email us at  social_support(at)constantcontact(dot)com with your username and a screenshot of the email that you received. Thank you! ... View more

Hello @3_Marinas,   Thank you for your reply! You can search previously sent campaigns by clicking on the reporting tab and then scrolling down to search. I have attached a screen shot.    You are still able to import contacts from other email programs.  Click Here  for more information on that. If this did not resolve your question, please send an email to social_support(at)constantcontact(dot)com with your username and some additional details about your question. We would be happy to look further into that for you!   Thank you! ... View more

Hello @ShelleyM695, Thank you for reaching out to us on the Community!    I know how important it is to have certain features. On the newest editor the social media share button is not currently available. While this feature is not available to use in our newest editor, we certainly understand why it would be useful to you and we are always looking for ways to improve the editor for our customers! We take all customer feedback seriously and I have submitted your feedback about this feature over to our Product teams.  I apologize for any inconvenience this may have caused you!  Thank you, ... View more

Hello @KewalE9,   Thank you for contacting the Community! I apologize that your account was temporarily deactivated. You should be able to log into your account now without any issues.    Please let us know if you have any further questions! Thank you!  ... View more

Hello @AmandaL368,   Thank you for contacting us on the Community! I am sorry to hear that your draft seems to be missing, I know how frustrating that can be!   We would be happy to look further into this for you! Please email us at social_support(at)constantcontact(dot)com with the campaign name and your username as well as a reference to this post. Also, please include what type of network you were on (home or work) and if you received any errors Thank you!  ... View more

Hello @MarkS227, Thank you for contacting the Community! I have contacted our higher technical team and they will make sure the event link is removed for you within 3-4 business days. They will contact you by email once the link has been removed! Please let us know if you have any further questions! Thank you, ... View more

Hello @DBCChamber, Thank you for contacting the Community! Some were experiencing a delay when trying to log on the 21st of November, luckily it has been resolved. If you are still experiencing issues logging on please let us know! Thank you! ... View more

@ErieBar, Thank you for providing the features that you would like for the new editor. I have passed the feedback along to the appropriate teams! We do not have an estimated date at this time, but if it is implemented we will make sure that you are notified. Please let us know if you have any additional questions! Thank you, ... View more

Hello @DawnKatarS,   Thank you for your reply! After looking further into your account it looks like everything has been taken care of. Please let us know if you need any additional assistance! Thank you!   ... View more

Hello @GeraldG90, Thank you for contacting the Community!    The ability to add the mailto link feature and to check if a campaign was opened on a mobile device or on a desktop per individual are not available to use in our third-generation editor. While these features are not available to use in our newest editor, we certainly understand why it would be useful to you and we are always looking for ways to improve the editor for our customers! We take all customer feedback seriously and I have submitted your feedback about these features over to our Product teams.   However, you can see the average open rate per campaign on a mobile device or desktop per by clicking on the title of the campaign and looking underneath the open rate.  I have attached a screenshot below. To see an average of all of your campaigns click here.   Please let us know if you have any further questions! Thank you,    ... View more

Hello @We-Fix-U, Thank you for reaching out to the Community!  There is an easy way to change a large number of contacts to unsubscribed. This is done by going to your contacts tab and uploading the file of the contacts and selecting the add unsubscribed from file option. Click here for the article with the steps. Please let us know if you have any further questions! Thank you! ... View more

Hello @LOUP96680,   Thank you for contacting the Community! I am sorry to hear that the forward to a friend is not working correctly for you, I know how important that feature is to have.    Please email us at social_support(at)constantcontact(dot) with the campaign name, any errors you have encountered, the browser that you are using and a reference to this post! This information will help us further investigate exactly what is going on.    Thank you!     ... View more

Hello @AnitaR30, Thank you for reaching out to the Community!    To see what is being sent to your recipients you can preview your email before sending. Click here for an article on how to preview your campaign. You can also view which campaign is being sent to your contacts by clicking on on the reporting tab and selecting the campaign name. Click here for an article on reporting for an email campaign.    To edit your campaign it does have to be in draft status. You can click on the title of the draft campaign or click the more tab and select edit. I have attached a screenshot. Please let us know if you have any further questions! Thank you, ... View more

Hello @CommunityChristian,    Thank you for contacting the Community! I'm sorry that you're having trouble with accessing your billing activity for the past 30 days. I know how frustrating that can be. Here are a few troubleshooting tips that you could try:   Try to log in using login.constantcontact.com. This will bring you right to the login page. Close your browser out completely and open a new browser window. Sometimes all the browser needs is a refresh in order for it to work properly. Try opening in a different browser. Use an incognito or private window. If you are able to access your account using an incognito or private window, then there might be an issue with a third-party plugin. Please see this article for more information on disabling plugins. If these steps do not work please email us at social_support(at)constantcontact(dot)com with the troubleshooting steps you have tried and a reference to this post.   Thank you!   ... View more

Hello @SharonB36, Thank you for contacting the Community! I am sorry that you have not been able to access your campaigns over the past few weeks.  Please email us at social_support(at)constantcontact(dot)com with your username, any errors that you have encountered and a reference to this post so that we can look further into it for you!   Thank you! ... View more

Hello @We-Fix-U,   Thank you so much for the update! We are so happy to hear that the campaign is displaying the way that is should.   Please let us know if you encounter this issue again. Thank you! ... View more